Title: Problem with user registration
Last modified: August 20, 2016

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# Problem with user registration

 *  Resolved [sandyfootprints](https://wordpress.org/support/users/sandyfootprints/)
 * (@sandyfootprints)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/problem-with-user-registration-1/)
 * Hi,
 * I am having a problem with users registering on the site for the forum. I have
   set all roles to have permissions to use the forum but sometimes when people 
   register on the site they aren’t being assigned the default role of subscriber
   as set in my wordpress default settings.
 * the user that reported the problem said that they didn’t receive a password via
   email as usually happens, and when i advised to use the forgot password link,
   when they clicked the link to reset the password in the email they said the page
   said the key was invalid.
 * does anyone know what is going on? any help is appreciated!
 * thanks
 * [http://wordpress.org/extend/plugins/wp-bulletin-board/](http://wordpress.org/extend/plugins/wp-bulletin-board/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [codebycarter](https://wordpress.org/support/users/codebycarter/)
 * (@codebycarter)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/problem-with-user-registration-1/#post-3552896)
 * Hey,
 * I don’t think this is an issue with the plugin. The plugin simply displays a 
   register or login link and then you register normally with WordPress. WPBB leaves
   all this to WordPress. The only time the plugin doesn’t is when a new user registers
   with facebook and the plugin creates a new WordPress user using a WordPress function(
   not modified in anyway by the plugin) which should handle emailing the user as
   well . So I think it may be a bug with WordPress or another plugin, especially
   when you said they tried resetting their password and the key was invalid. WPBB
   doesn’t handle any of this.
 * You could try opening a topic in the support forums, see if anyone else has had
   a similar problem or may know what is causing it. You may also want to post what
   plugins you currently have installed here and/or in the support topic. You may
   also consider upgrading to WP 3.5.1, I believe you’re using 3.5. Feel free to
   link to this topic in your support topic as well.
 * Please let me know if you find a solution, have any other questions, problems,
   etc 🙂

Viewing 1 replies (of 1 total)

The topic ‘Problem with user registration’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [codebycarter](https://wordpress.org/support/users/codebycarter/)
 * Last activity: [13 years, 2 months ago](https://wordpress.org/support/topic/problem-with-user-registration-1/#post-3552896)
 * Status: resolved