Title: problem with upsell
Last modified: December 7, 2022

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# problem with upsell

 *  Resolved [raminjab](https://wordpress.org/support/users/raminjab/)
 * (@raminjab)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/problem-with-upsell/)
 * Hi there,
 * I imported an upsell for supplements to see it in action in global funnels. However,
   after clicking on give me the offer button, a small screen shows up saying loading…
   It keeps showing a swirling icon but nothing loads after that. If do not accept
   the offer, then it works.
 * How can I fix that?
 * I use woostify theme and my theme and wp funnel plugin are up-to-date.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [C S Sultan](https://wordpress.org/support/users/cssultan/)
 * (@cssultan)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/problem-with-upsell/#post-16270464)
 * Hi [@raminjab](https://wordpress.org/support/users/raminjab/) , to test global
   funnels, you first need to consider the condition.
 * Based on the condition, you need to choose a product from your store’s shop, 
   add it to the cart and click on View cart. On the cart page, click on “Proceed
   to pay,” and if the condition is met, he/she will enter the funnel. Now, since
   upsell is after the checkout step, you first need to go through checkout, and
   then the upsell will work.
 * Do try this, and if it doesn’t work, please reach us [on our support](https://wordpress.org/support/topic/problem-with-upsell/support@getwpfunnels.com?output_format=md),
   as that would be something we need to help you with the Pro plugin.
 * This forum is to help out free users only. Hope you understand.
 * Thanks.
 *  [thaivillage](https://wordpress.org/support/users/thaivillage/)
 * (@thaivillage)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/problem-with-upsell/#post-16386157)
 * I’m having the exact same issue. It was working before but now when someone clicks
   on “accept offer” on the upsell page, nothing happens. The ‘loading’ popup appears
   but then after 10 sec that disappears as well and the page does not redirect 
   to the thankyou page or anything. Just stays on the upsell page. 
   If I click 
   on “refuse upsell” then it works and the page redirected to the thank you page
   where the upsell is not included in the totals ofc. Please let me know how to
   fix this
 *  Plugin Support [C S Sultan](https://wordpress.org/support/users/cssultan/)
 * (@cssultan)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/problem-with-upsell/#post-16387698)
 * Hi [@thaivillage](https://wordpress.org/support/users/thaivillage/) , are you
   trying to test it by directly viewing the page? If so, please read the previous
   comment. You first have to go through checkout for Upsell to work.
   Our plugin
   has one-click upsell, which means the payment during Upsell will only be processed
   with one click if the payment was made during checkout earlier.
 * Let me know if you have more questions. Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘problem with upsell’ is closed to new replies.

 * ![](https://ps.w.org/wpfunnels/assets/icon-256x256.gif?rev=3192066)
 * [WPFunnels – Funnel Builder for WooCommerce with Checkout & One Click Upsell](https://wordpress.org/plugins/wpfunnels/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wpfunnels/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wpfunnels/)
 * [Active Topics](https://wordpress.org/support/plugin/wpfunnels/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wpfunnels/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wpfunnels/reviews/)

## Tags

 * [upsell](https://wordpress.org/support/topic-tag/upsell/)

 * 3 replies
 * 3 participants
 * Last reply from: [C S Sultan](https://wordpress.org/support/users/cssultan/)
 * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/problem-with-upsell/#post-16387698)
 * Status: resolved