Title: Problem with upload/api key
Last modified: September 1, 2016

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# Problem with upload/api key

 *  Resolved [Pandoon](https://wordpress.org/support/users/pandoon/)
 * (@pandoon)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/problem-with-uploadapi-key/)
 * Hi,
 * When i uploaded some images, i always had “http error” like here: [https://wordpress.org/support/topic/http-error-when-uploading-3](https://wordpress.org/support/topic/http-error-when-uploading-3)
 * So, i go to setting > media to see that the pugin is always in “retreving account
   information”. Desactivate/reactivate didn’t do anything, i finally press the 
   button “apply the modification” (without change anything), and now i can put 
   the api key.
 * But the problem persist: old api key give me the error: “Something went wrong,
   try again soon”. Tried a new api key (with the same account”, but same result.(
   Didn’t try with a new account)
 * Thank you.
 * [https://wordpress.org/plugins/tiny-compress-images/](https://wordpress.org/plugins/tiny-compress-images/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [TinyPNG](https://wordpress.org/support/users/tinypng/)
 * (@tinypng)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/problem-with-uploadapi-key/#post-7582640)
 * Hi Pandoon,
 * Just to make sure first, are you still getting these problems with the latest
   version of our plugin, 2.0.2?
 *  Thread Starter [Pandoon](https://wordpress.org/support/users/pandoon/)
 * (@pandoon)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/problem-with-uploadapi-key/#post-7582669)
 * Hi,
 * Yes, the 2.0.2 doesn’t resolve my problem.
 *  Plugin Author [TinyPNG](https://wordpress.org/support/users/tinypng/)
 * (@tinypng)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/problem-with-uploadapi-key/#post-7582690)
 * Then it seems to me that your server simply has trouble reaching our server.
 * Could you give us some more information on your setup perhaps? Information such
   as where you’re hosting, which version of PHP. Feel free to send us an email 
   at [support@tinypng.com](https://wordpress.org/support/topic/problem-with-uploadapi-key/support@tinypng.com?output_format=md)
   so that we can try to find out what’s causing these errors.
 * If you have SSH access to your server, could you try a simple CURL request to
   our server using the basic example on [https://tinypng.com/developers/reference](https://tinypng.com/developers/reference)
   with your API key to see if that is working.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problem with upload/api key’ is closed to new replies.

 * ![](https://ps.w.org/tiny-compress-images/assets/icon-256x256.png?rev=3448487)
 * [TinyPNG - JPEG, PNG & WebP image compression](https://wordpress.org/plugins/tiny-compress-images/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/tiny-compress-images/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/tiny-compress-images/)
 * [Active Topics](https://wordpress.org/support/plugin/tiny-compress-images/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/tiny-compress-images/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/tiny-compress-images/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [TinyPNG](https://wordpress.org/support/users/tinypng/)
 * Last activity: [9 years, 9 months ago](https://wordpress.org/support/topic/problem-with-uploadapi-key/#post-7582690)
 * Status: resolved