Title: Problem with the zip archive
Last modified: January 29, 2019

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# Problem with the zip archive

 *  Resolved [helens7](https://wordpress.org/support/users/helens7/)
 * (@helens7)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/problem-with-the-zip-archive/)
 * Hi.
 * Backup is created, but with an empty archives with files. Database is all good.
   
   In the log file warning:
 * “An error occurred while working with the zip archive – check your log in order
   to find out more details.”
 * “The attempt to close the zip file returned an error (PCLZIP_ERR_BAD_FORMAT (-
   10) : Invalid End of Central Dir Record size : 15). List of files we were trying
   to add follows (check their permissions).”
 * What should be permissions? On the server or in the security plugin? Somewhere
   else?

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/problem-with-the-zip-archive/#post-11144873)
 * Hi,
 * The ‘PCLZIP_ERR_BAD_FORMAT(-10)’ error indicates that the backup zip file is 
   corrupt. In your case it is the plugins.zip.
 * Please download a fresh copy of the corrupt backup file and make sure these are
   completely downloaded and uploaded. Then, run migration process again. Further
   information can be found in this guide ([https://updraftplus.com/faqs/error-message-pclzip_err_bad_format-10-mean/](https://updraftplus.com/faqs/error-message-pclzip_err_bad_format-10-mean/)).
 * Regards,
    Bryle

Viewing 1 replies (of 1 total)

The topic ‘Problem with the zip archive’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/problem-with-the-zip-archive/#post-11144873)
 * Status: resolved