Title: Problem with the captcha
Last modified: October 2, 2020

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# Problem with the captcha

 *  Resolved [belgiebox](https://wordpress.org/support/users/belgiebox/)
 * (@belgiebox)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/problem-with-the-captcha/)
 * Hello,
 * We have a problem with the order form. I think it’s because of the captcha, it
   doesn’t appear on the form.
    When a customer tries to order, it says that “there
   is a required field that has not been validated” but this required field is the
   captcha that does not appear. I don’t know how to solve this problem, I had to
   remove the captcha for the order to be possible but I would like to be able to
   put it back without creating a bug.
 * Thank you in advance for your help!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-the-captcha%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Prashant Rai](https://wordpress.org/support/users/prashantrai/)
 * (@prashantrai)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/problem-with-the-captcha/#post-13496658)
 * Hello [@belgiebox](https://wordpress.org/support/users/belgiebox/),
 * Thanks for contacting us!
 * I took a look at the website, and it seems that the browser validation is overtaking
   form validation. Upon taking a closer look, it appears that on the website you’re
   using Cloudflare and WP Fastest Cache plugin. When you have some time, could 
   you please try disabling the JS minification feature in the cache plugin, and
   temporarily remove the Rocket Loader feature in Cloudflare and then see how it
   goes?
 * Thanks!
    -  This reply was modified 5 years, 8 months ago by [Prashant Rai](https://wordpress.org/support/users/prashantrai/).
 *  [Jade](https://wordpress.org/support/users/jadeam/)
 * (@jadeam)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/problem-with-the-captcha/#post-13523640)
 * Hi [@belgiebox](https://wordpress.org/support/users/belgiebox/),
 * We haven’t heard back from you in about a week, so I’m going to go ahead and 
   close this thread for now. But if you’d like us to assist further, please feel
   welcome to continue the conversation (please just see my post above).
 * Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem with the captcha’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [Jade](https://wordpress.org/support/users/jadeam/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/problem-with-the-captcha/#post-13523640)
 * Status: resolved