Title: Problem with Sync Last modified: January 22, 2023 --- # Problem with Sync * Resolved [martin1235](https://wordpress.org/support/users/martin1235/) * (@martin1235) * [3 years, 3 months ago](https://wordpress.org/support/topic/problem-with-sync-2/) * Synchronization does not work. After purchasing the product in the store, in the absence of stock, it is still available in the catalog. * Even after manual synchronization, nothing changes. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-sync-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 3 months ago](https://wordpress.org/support/topic/problem-with-sync-2/#post-16397530) * Hello [@martin1235](https://wordpress.org/support/users/martin1235/), Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop- down menu the `fatal-errors.log` option.Look forward to hearing back from you. * Thread Starter [martin1235](https://wordpress.org/support/users/martin1235/) * (@martin1235) * [3 years, 3 months ago](https://wordpress.org/support/topic/problem-with-sync-2/#post-16397544) * ```wp-block-code WordPress Environment WordPress address (URL): https://augustmoda.pl Site address (URL): https://augustmoda.pl WC Version: 6.6.1 REST API Version: ✔ 6.6.1 WC Blocks Version: ✔ 7.6.2 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: ❌ 6.0.1 - Jest dostępna nowsza wersja WordPressa (6.1.1) WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: pl_PL External object cache: – Server Environment Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 64 MB PHP Time Limit: 60 PHP Max Input Vars: 10000 cURL Version: 7.74.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.15-MariaDB-0+deb11u1 Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 6.6.1 WC Database Prefix: wp_ Całkowity rozmiar bazy danych: 47.80MB Rozmiar bazy danych: 34.54MB Rozmiar indeksu bazy danych: 13.26MB wp_woocommerce_sessions: Dane: 0.14MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_api_keys: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_woocommerce_attribute_taxonomies: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_downloadable_product_permissions: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB wp_woocommerce_order_items: Dane: 0.06MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_order_itemmeta: Dane: 0.27MB + Indeks: 0.22MB + Silnik InnoDB wp_woocommerce_tax_rates: Dane: 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(grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ WC Pages Strona sklepu: #49 - /sklep/ Koszyk: #50 - /koszyk/ Zamówienie: #51 - /zamowienie/ Moje konto: #52 - /moje-konto/ Regulamin: #112 - /regulamin/ Theme Name: Twenty Twenty-One Version: 1.6 (dostępna aktualizacja do wersji 1.7) Author URL: https://pl.wordpress.org/ Child Theme: ❌ – Jeśli modyfikujesz WooCommerce lub motyw nadrzędny którego nie jesteś autorem polecamy używanie motywu potomnego. Zobacz: Jak tworzyć motywy potomne WooCommerce Support: ✔ Templates Overrides: – Admin Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ✔ Next scheduled: 2023-01-23 12:26:42 +00:00 Options: ✔ Notes: 86 Onboarding: completed Action Scheduler Zakończ: 4 384 Oldest: 2022-12-23 03:19:27 +0000 Newest: 2023-01-22 14:54:21 +0000 Niepowodzenie: 225 Oldest: 2022-09-13 05:10:03 +0000 Newest: 2023-01-21 16:22:44 +0000 Oczekujące: 4 Oldest: 2023-01-23 03:00:00 +0000 Newest: 2023-01-23 14:52:23 +0000 Status report information Generated at: 2023-01-22 15:42:21 +00:00 ` ``` * Thread Starter [martin1235](https://wordpress.org/support/users/martin1235/) * (@martin1235) * [3 years, 3 months ago](https://wordpress.org/support/topic/problem-with-sync-2/#post-16397552) * I noticed that new products that I add to the store are added to the catalog. But the problem is with the stock change. * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 3 months ago](https://wordpress.org/support/topic/problem-with-sync-2/#post-16397569) * You’re using an outdated version of WooCommerce and WordPress. Please try updating both to the latest version, you can check this guide on how to update safely: [https://woocommerce.com/document/how-to-update-woocommerce/](https://woocommerce.com/document/how-to-update-woocommerce/) Let us know how it goes! * Thread Starter [martin1235](https://wordpress.org/support/users/martin1235/) * (@martin1235) * [3 years, 3 months ago](https://wordpress.org/support/topic/problem-with-sync-2/#post-16398680) * I did upgrade. But it’s still not working. * Also I have problem with Pixel: * Server Sending Invalid Match Key Parameters for ViewCategory Event * Wyślij do dewelopera * s2s_user_data_parameter_invalid_działania * ​ * Your server is sending an invalid fbp parameters value for your ViewCategory event. This may be because there was an error in the parameter value. * This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event. * **SERWER** * SERWER * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 3 months ago](https://wordpress.org/support/topic/problem-with-sync-2/#post-16400607) * Hello [@martin1235](https://wordpress.org/support/users/martin1235/), I see a similar report [here](https://github.com/woocommerce/facebook-for-woocommerce/issues/1701), can you please try the workaround in this [comment](https://github.com/woocommerce/facebook-for-woocommerce/issues/1701#issuecomment-1244470563)? * > Also I have problem with Pixel: > Server Sending Invalid Match Key Parameters for ViewCategory Event * Please attach some screenshots about this so we can get a better understanding of the issue. You can use [Snipboard](https://snipboard.io/). Look forward to hearing back from you. * Thread Starter [martin1235](https://wordpress.org/support/users/martin1235/) * (@martin1235) * [3 years, 3 months ago](https://wordpress.org/support/topic/problem-with-sync-2/#post-16400826) * I can’t change checkout method in facebook settings. How I can change this? * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 3 months ago](https://wordpress.org/support/topic/problem-with-sync-2/#post-16402009) * Hi [@martin1235](https://wordpress.org/support/users/martin1235/) * Can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively? * If you don’t already have a screenshot service installed, you can try [https://snipboard.io](https://snipboard.io) or [http://skitch.com/](http://skitch.com/). You can share the direct link to the image as a response to this topic. * Thread Starter [martin1235](https://wordpress.org/support/users/martin1235/) * (@martin1235) * [3 years, 3 months ago](https://wordpress.org/support/topic/problem-with-sync-2/#post-16402594) * I think it’s not my problem. * In facebook catalog I have “Checkout on another website” not “Checkout on Facebook and Instagram”. * The problem is, when somebody buy my product and is not available in the store, in facebook catalog it’s still “In stock” satus. * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 3 months ago](https://wordpress.org/support/topic/problem-with-sync-2/#post-16403538) * Hello, * For better assistance, please contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket). You may need to create an account before you can access that page. * Please include a link to this forum thread in your response. * Thanks. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Problem with Sync’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 10 replies * 4 participants * Last reply from: [Igor H](https://wordpress.org/support/users/ihereira/) * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/problem-with-sync-2/#post-16403538) * Status: resolved