Title: Problem with switching subscriptions
Last modified: April 2, 2022

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# Problem with switching subscriptions

 *  Resolved [noihs](https://wordpress.org/support/users/noihs/)
 * (@noihs)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/problem-with-switching-subscriptions/)
 * I have 2 grouped products, one is monthly subscription and the other one is yearly
   subscription. The thing is that I want to switch from a monthly subscription 
   to an annual one, but the date of the next payment is not set to a year ahead,
   remains the renewal date of the old monthly subscription.
 * Example:
 * User buys a monthly subscription of 14.9€ on March 2, 2022.
 * On March 20, he wants to switch to an annual subscription of €179, where at the
   time of the change he is charged the €179. The problem is that the renewal date
   remains the same as that of the monthly subscription, i.e. April 2, 2022 instead
   of 2023, so on April 2, he would pay again 179€.
 * What could be happening?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/)
 * (@margaretwporg)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/problem-with-switching-subscriptions/#post-15521179)
 * Hi [@noihs](https://wordpress.org/support/users/noihs/)
 * > one is monthly subscription and the other one is yearly subscription
 * To be able to guide you in the correct direction may I ask if you are using the
   [WooCommerce Subscriptions](https://woocommerce.com/products/woocommerce-subscriptions/)
   extension?
 * If yes, then the plugin’s support channel is best placed to help you. Please 
   contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-dashboard/).
   Please include a link to this forum thread, so that what’s already been done 
   can be kept track of.
 * * _Kindly note that this particular forum is for questions that are directly 
   related to the features and functionality of the free WooCommerce core plugin._
 * In case you are not using the WooCommerce Subscriptions extension, please share
   a copy of your site’s System Status so we can get a better idea of your setup.
   You can find it via **WooCommerce > Status**. Select “Get system report” and 
   then “Copy for support”. Once you’ve done that, paste it here in your response.
 * Cheers
 *  [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/)
 * (@margaretwporg)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/problem-with-switching-subscriptions/#post-15543065)
 * We’ve not heard back from you in a while, so I’m marking this thread as resolved.
   Hopefully, the above info helped point you in the right direction.
 * If you have further questions, please feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem with switching subscriptions’ is closed to new replies.

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## Tags

 * [subscription](https://wordpress.org/support/topic-tag/subscription/)

 * 2 replies
 * 2 participants
 * Last reply from: [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/)
 * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/problem-with-switching-subscriptions/#post-15543065)
 * Status: resolved