Title: Problem with Subscriptions
Last modified: August 30, 2016

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# Problem with Subscriptions

 *  Resolved [cookingjar](https://wordpress.org/support/users/cookingjar/)
 * (@cookingjar)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/problem-with-subscriptions/)
 * I have a problem with the subscriptions widget. A reader of my blog is trying
   to subscribe but when they try it with their email address, they get this message‘
   There was an error when subscribing. Please try again.’
 * I have tried it myself with their email address and gotten the same result. The
   email address is not listed under Site Stats>My Followers>Email-only followers
   either. So they are not a current or existing subscriber trying to subscribe 
   again.
 * The email was tested as a valid email address.
 * I tried further troubleshooting by subscribing with my own email address immediately
   after and it worked.
 * It just isn’t taking this specific email address for some reason.
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [10 years, 9 months ago](https://wordpress.org/support/topic/problem-with-subscriptions/#post-6249224)
 * Could you ask them to check their subscription settings here:
    [https://subscribe.wordpress.com/?option=settings](https://subscribe.wordpress.com/?option=settings)
 * They could have blocked us from sending them emails in the past, and that would
   stop them from being able to subscribe.
 * If that doesn’t help, could you contact us [via this form](http://jetpack.me/contact-support/),
   and let us know your reader’s email address, so we can take a closer look?
 * Thanks!

Viewing 1 replies (of 1 total)

The topic ‘Problem with Subscriptions’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/problem-with-subscriptions/#post-6249224)
 * Status: resolved