Problem with Social Media Widget and PHP 5.4

  • Resolved pixelyzed

    (@pixelyzed)


    11 years, 1 month ago

    Hi,

    I had a major problem with 4 sites this morning, my 2 sites and 2 of my clients sites. I was getting 500 server errors on the front end but we could navigate the WP admin fine. All sites were on the same host but several other of my clients sites on that same server were not affected.

    After panic driven troubleshooting we realized that Social Media Widget was causing the issue but we didn’t know why. I had not updated anything on these sites since last week. But the host had updated PHP on the server to 5.4 sometime last week. I had all sites aggressively cached so that’s probably why the problem didn’t surface until this morning.

    The thing is, an identical copy of the site on my localhost running PHP 5.3.x runs OK but as soon as I activate SMW 3.3 on the live site it goes down (public side). Same other plugins and theme activated.

    Maybe there’s code in your plugin that no longer works with PHP 5.4?

    http://wordpress.org/extend/plugins/social-media-widget/

Viewing 11 replies - 16 through 26 (of 26 total)
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  • kgagne

    (@kgagne)

    11 years ago

    Hi, Oleg —

    I disabled W3 Total Cache on this site awhile back. I still use Google PageSpeed and CloudFlare.

    -Ken

    stevecas

    (@stevecas)

    11 years ago

    Its quite clear this problem occurred after the update of the social media widget. Can the developer just please sort it.

    Oleg Dudkin

    (@olegdudkin)

    11 years ago

    Hi, Ken
    Is it possible to disable Google PageSpeed temporarily just to check? It uses apache module that produces the error.

    Oleg Dudkin

    (@olegdudkin)

    11 years ago

    @stevecas
    It can be sorted out easily. But Kens problem looks completely different than yours.

    kgagne

    (@kgagne)

    11 years ago

    Oleg: Disabling PageSpeed appears to have corrected the issue.

    http://www.challengeblog.org/

    However, I have PageSpeed enabled on multiple domains. If there is a way on the Social Media Widget’s end that this Google feature can be accommodated, I would be most appreciative.

    -Ken

    Oleg Dudkin

    (@olegdudkin)

    11 years ago

    Thanks Ken!
    It is very important to know what is the reason for that error. Now it will be much easier to fix plugin.

    Thread Starter pixelyzed

    (@pixelyzed)

    11 years ago

    Hi everyone!

    Sorry I kind of disappeared after a couple replies but had a very hectic week (to say the least).

    @oleg Dudkin

    The sites where I was having the 500 server error issues with this plugin is hosted on a ccolleague’s dedicated server and the machine is on OVH’s services. He doesn’t sell hosting services to the general public, just his clients and a few of his collaborators like me.

    Your insight about page speed optimizers makes sense. Aside from a recent upgrade to PHP 5.4 which apparently is not the actual issue, my colleague has also recently added Varnish to speed up the server and reduce load (the sites are all very speedy even without WordPress caching and his server load averages 6%. Yes, six percent). But these changes were done a while ago and not when the 500 issues cropped up.

    It’s probably the latest update to the plugin that created the actual issue. Up until this week I was also using WP Super Cache and since these sites are not updated often, the cache was set to purge only once a week. So the problem probably became visible days after it would have happened without WP caching. I’ll point my colleague to this thread and maybe he’ll have insight.

    Oleg Dudkin

    (@olegdudkin)

    11 years ago

    @pixelyzed
    Can you do the same thing Ken did? I mean enable plugin for a moment and post any errors that occur.

    The only new feature added to plugin code was using output buffer. It do can interfere with caching plugins which use output buffers and custom error handlers.
    It would be great if you will confirm it by checking your error logs. Thanks.

    kgagne

    (@kgagne)

    11 years ago

    v4.0 of this plugin appears to run fine on my sites that have PageSpeed enabled.

    3394fr

    (@3394fr)

    10 years, 12 months ago

    Hello,
    I am having a problem activating my Social Media Widget. I installed this Plug-in widget successfully. The WordPress instructions are then to activate it and select the settings. In order to activate it, I went to “Appearance/Widgets” and then dragged the Social Media icon to the ‘Main Sidebar’ on the right. After doing this, nothing happened. I expected to be able to activate it and input my URL settings for my various social media accounts- but NADA. Can you please help soon? THanks

    kgagne

    (@kgagne)

    10 years, 11 months ago

    The widget is collapsed by default. Did you expand it so you could see all its options?

Viewing 11 replies - 16 through 26 (of 26 total)
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