Problem with shipping method. They are not selectable

Viewing 7 replies - 1 through 7 (of 7 total)
  • Sean Cull

    (@seanreloaded)

    Automattic Happiness Engineer

    6 years, 3 months ago

    Hi there,

    Can you please edit the first shipping zone, take a screenshot and share that? Thanks!

    Thread Starter andrianiannalisa

    (@andrianiannalisayahooit)

    6 years, 3 months ago

    How Can I edit it? With a different zip code rispetto to the second shopping zone or in other way?

    Sean Cull

    (@seanreloaded)

    Automattic Happiness Engineer

    6 years, 3 months ago

    Hi there,

    How Can I edit it? With a different zip code rispetto to the second shopping zone or in other way?

    When I say edit, I mean go to WooCommerce > Settings > Shipping. Hover over the shipping zone, and click Edit. Then take a screenshot of that page, and paste the link in your reply here.

    I recommend https://snag.gy for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox and IE.

    Thread Starter andrianiannalisa

    (@andrianiannalisayahooit)

    6 years, 3 months ago

    Ok.
    Here you are the link

    https://snag.gy/i620V4.jpg

    Here the checkout (after you have add the product in cart)
    https://www.t-sheep.it/checkout/

    Thanks

    Thread Starter andrianiannalisa

    (@andrianiannalisayahooit)

    6 years, 3 months ago

    Hi there, to solve temporaly the problem I have used the coupon code (I need to use my store).
    There’s a solution?

    laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    6 years, 3 months ago

    Hi there,

    It sounds like there might be a theme or plugin conflict going on. Have you tested with a default theme, like Storefront, to see if either option is selectable at that point? If not, then you could further troubleshoot by deactivating all plugins, except for WooCommerce, to see if that resolves the issue. If it does, then you’d need to slowly re-enable features, one at a time, until you are able to find a culprit. Of course, please make sure your site is backed up first, and you could always use a plugin like Health Check to test without interrupting the front end of the live site: https://wordpress.org/plugins/health-check/

    If this doesn’t help, would you mind copying and pasting your System Status Report into this thread so that we can check for any red flags there? You can find this by going to WooCommerce > Status > System Status > Get System Report in your WP-Admin dashboard.

    Thanks!

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    6 years, 3 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 7 replies - 1 through 7 (of 7 total)
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