Problem with settings: the script kicks me out

  • Resolved majesticana

    (@majesticana)


    6 months, 1 week ago

    Hello, support! I just installed your plugin and I am really excited about it. I would love to use it in my future work, but I have a problem with the settings.

    When I set something, for example, the first tab with colors and click Save, everything is fine. But as soon as I set something else (it doesn’t matter what) and click Save a second time, the script completely kick me out of my site and I get a screen asking me to confirm that I’m not a robot. Then I have to click on many buses or bicycles to be allowed back on the site, and when I return to the settings of your plugin, I see that everything has been reset and I have to start over. And when I do everything again, the same thing happens, so I can’t configure it as I want.

    Do you have any idea why this is happening and how we can fix it so that it works properly? I would really love to use your plugin; I like it a lot and plan to purchase a license if everything works as it should.
    Thank you in advance!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter majesticana

    (@majesticana)

    6 months, 1 week ago

    It simply doesn’t work. I reinstalled the plugin, but it didn’t help. I can’t even choose the main page for my courses in the settings (I can, but when I click “Save” I get the described problem, and when I come back into my site — the chosen page doesn’t appear.. just as I did nothing).

    Here’s the link of my course example page, so please take a look. I hope you can help me.

    Thread Starter majesticana

    (@majesticana)

    6 months, 1 week ago

    The problem seems to have been with my IP address; it was resolved by my hosting provider, who whitelisted my IP address. For now, everything is working properly, and I hope it stays that way.

    It’s interesting that the problem only occurred while using this plugin, while others worked fine. Anyway, for now, the issue has been resolved in the way I described above… and perhaps you might have an idea of what caused the problem particularly with this plugin. Best regards!

    James StylemixThemes

    (@jamesstylemixthemes)

    6 months ago

    Hello @majesticana,

    Yes, the issues with checking the network access of the user is mostly related to hosting server.

    We are glad to hear that the issue has been resolved. Let us know if you need any further help.

    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)
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