Title: Problem with Sending Service
Last modified: May 25, 2022

---

# Problem with Sending Service

 *  Resolved [jupina](https://wordpress.org/support/users/jupina/)
 * (@jupina)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/problem-with-sending-service/)
 * Hello,
    after it came to my attention that the double optin confirmation emails
   seem to have stopped being sent, I noticed that there are problems with the sending
   service. A month ago I was sending newsletters without any problems. Initially,
   there were no errors displayed in the status. After I tried to send a test newsletter,
   the following error message is now displayed: The MailPoet Sending Service has
   been temporarily suspended on your website due to degraded email deliverability.
   Please contact our support team to resolve this issue. I have no idea what is
   causing this and would appreciate any help.
 * Thank you very much.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-sending-service%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Ojoma a11n](https://wordpress.org/support/users/geraltrivia/)
 * (@geraltrivia)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/problem-with-sending-service/#post-15681379)
 * Hello [@jupina](https://wordpress.org/support/users/jupina/) ,
 * Thanks for reaching out!
 * Please contact us via [https://www.mailpoet.com/support/sales-pre-sales-questions/](https://www.mailpoet.com/support/sales-pre-sales-questions/)
   and include a link to this thread.
 * We’ll be able to provide you with more information there.
 * Have a great day!
 *  Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/)
 * (@danielinhou)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/problem-with-sending-service/#post-15738003)
 * Hi again,
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem with Sending Service’ is closed to new replies.

 * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564)
 * [MailPoet - Newsletters, Email Marketing, and Automation](https://wordpress.org/plugins/mailpoet/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailpoet/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailpoet/)
 * [Active Topics](https://wordpress.org/support/plugin/mailpoet/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailpoet/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailpoet/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Dani F. a11n](https://wordpress.org/support/users/danielinhou/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/problem-with-sending-service/#post-15738003)
 * Status: resolved