Support » Plugin: UpdraftPlus WordPress Backup Plugin » Problem with restore

  • Resolved mohammadr3z

    (@mohammadr3z)


    Hi
    I am using the EDD plugin.
    When I restore backup on another site, some payment records are deleted.

    Backup : 18377 Record
    Restore: 18223 Record

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Can you please send us a copy of the restoration log?
    You can find this log in the ‘wp-content/updraft’ directory of your site via FTP.
    You can send the log file as an attachment or copy the contents into an online tool (such as http://pastebin.com/ )

    Best Wishes,
    Bryle

    Thread Starter mohammadr3z

    (@mohammadr3z)

    Thread Starter mohammadr3z

    (@mohammadr3z)

    There is no solution?

    Plugin Support vupdraft

    (@vupdraft)

    Apologies for the delay, you log does not show any issues with the restore.
    Can you send us the log from the original backup and can you run a backup from the restored site and send us this log as well?

    • This reply was modified 1 year, 6 months ago by vupdraft.
    Thread Starter mohammadr3z

    (@mohammadr3z)

    Done properly from phpmyadmin. But the updraft software itself is incomplete

    Plugin Support vupdraft

    (@vupdraft)

    Is it possible that those records were added after the backup?

    Thread Starter mohammadr3z

    (@mohammadr3z)

    no, because manually from phpmyadmin its ok.
    Exactly the same database restore form updraft incomplete.

    Plugin Support vupdraft

    (@vupdraft)

    Can you export your DB and do fresh backup and restore and compare the result again so that we can see if this is a one off or if there is any additional information we can get from the process?

Viewing 8 replies - 1 through 8 (of 8 total)
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