Support » Plugin: Contact Form 7 » problem with responding

Viewing 8 replies - 1 through 8 (of 8 total)
  • I tested your form. It looks like you have a JavaScript conflict

    ​​The spinning arrow is a common symptom of a JavaScript conflict with either your current WordPress theme or one of the other plugins you are using – see Contact Form 7 Email Issues – there is a link there that covers JavaScript Conflicts.

    Step by step approach to finding JavaScript Conflicts

    1. Switch temporarily to a WordPress default theme (Twenty Eleven etc.) and see if the problem goes away.

    If it does, you’ve most likely got a JavaScript conflict with your current WordPress theme.

    If switching to default theme doesn’t help it could be one of the plugins you are using that is causing the problem.

    2. Disable all plugins other than Contact Form 7

    If doing that solves the problem, you can then add back each item – one by one, until you find the real cause of the problem.

    You will need to disable, temporarily, ALL JavaScript, other than that from CF7, including anything in your theme (switch temporarily to a default theme), to get to the source of the problem.

    @buzztone, maybe… but there aren’t any Javascript errors on his page when submitting the contact reply. More likely, whatever code was handing wp_mail crashed after sending the message but before returning the result to CF7.

    @veyselirlanda what method are you using to send mail?

    @STMP – lack of “Javascript errors on his page” is definitely not a guarantee of this not being a JavaScript conflict. I’ve seen numerous JavaScript conflicts with CF7 and other plugins which did not show JavaScript errors.

    RE: More likely, whatever code was handing wp_mail crashed after sending the message but before returning the result to CF7.

    Maybe. However this common scenerio with the spinning arrow in CF7 can have many causes. CF7 starts the spinning arrow early in the email sending process. Any other JavaScript which halts execution can prevent CF7 from completing it’s JavaScript processes.

    thanks for your interests guys.

    @smtp i’m using smtp authentication with wp-smtp plugin.

    @buzztone i don’t have so much plugins. but i don’t think its because of that js conflict, if you send form empty, spinner goes away and returns with error.

    i’m using smtp authentication, could it be the problem?

    an update: i’ve disabled all plugins. its still don’t work.

    @buzztone, @veyselirlanda let me peek behind the scenes. PHP is printing a warning:

    [22-Mar-2015 16:11:57] PHP Warning:
    stream_set_timeout() has been disabled for security reasons in
    on line 828

    These unexpected PHP warnings generated by WordPress, via WP SMTP, are destroying the Ajax Javascript response (infamous headers already sent) causing a ‘hang’ in CF7.

    Fixed by swapping WP-Mail-SMTP out for Postman SMTP v1.5.9b1.

    I am having a similar problem with no succesful submission message showing whenever i use any on_sent_ok command.

    I have changed themes, deactivated every single plugin, etc, etc, and the only thing that matters is whether I use on_sent_ok. In ever other circumstance, every combination of theme and plugin it works fine and i see a correct message on submission.

    I desperately need to use on_sent_ok in order to monitor conversions. Does anybody know of any solutions?

    I am currently using the following command.

    on_sent_ok: “_gaq.push([‘_trackEvent’, ‘Contact Form’, ‘Submit’]);”

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘problem with responding’ is closed to new replies.