Title: problem with responding
Last modified: August 22, 2016

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# problem with responding

 *  [veyselirlanda](https://wordpress.org/support/users/veyselirlanda/)
 * (@veyselirlanda)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/problem-with-responding/)
 * i’m using contact form 7 with wp-mail-smtp plugin.
 * its working but there is a bug on respond message area.
 * it doesn’t respond when you submit the form. i get the mail but success message
   not show up.
 * [http://goo.gl/Z4x2zP](http://goo.gl/Z4x2zP)
 * can you help me out?
 * best regards
 * [https://wordpress.org/plugins/contact-form-7/](https://wordpress.org/plugins/contact-form-7/)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [Neil Murray](https://wordpress.org/support/users/buzztone/)
 * (@buzztone)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/problem-with-responding/#post-5924865)
 * I tested your form. It looks like you have a JavaScript conflict
 * ​​The spinning arrow is a common symptom of a JavaScript conflict with either
   your current WordPress theme or one of the other plugins you are using – see 
   [Contact Form 7 Email Issues](http://contactform7.com/faq/#Contact_Form_7_Email_Issues)–
   there is a link there that covers JavaScript Conflicts.
 * **Step by step approach to finding JavaScript Conflicts**
 * 1. Switch temporarily to a WordPress default theme (Twenty Eleven etc.) and see
   if the problem goes away.
 * If it does, you’ve most likely got a JavaScript conflict with your current WordPress
   theme.
 * If switching to default theme doesn’t help it could be one of the plugins you
   are using that is causing the problem.
 * 2. Disable all plugins other than Contact Form 7
 * If doing that solves the problem, you can then add back each item – one by one,
   until you find the real cause of the problem.
    _ You will need to disable, temporarily,
   ALL JavaScript, other than that from CF7, including anything in your theme (switch
   temporarily to a default theme), to get to the source of the problem.
 *  [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/)
 * (@jasonhendriks)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/problem-with-responding/#post-5924867)
 * [@buzztone](https://wordpress.org/support/users/buzztone/), maybe… but there 
   aren’t any Javascript errors on his page when submitting the contact reply. More
   likely, whatever code was handing wp_mail crashed after sending the message but
   before returning the result to CF7.
 * [@veyselirlanda](https://wordpress.org/support/users/veyselirlanda/) what method
   are you using to send mail?
 *  [Neil Murray](https://wordpress.org/support/users/buzztone/)
 * (@buzztone)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/problem-with-responding/#post-5924871)
 * @STMP – lack of “Javascript errors on his page” is definitely not a guarantee
   of this not being a JavaScript conflict. I’ve seen numerous JavaScript conflicts
   with CF7 and other plugins which did not show JavaScript errors.
 * _RE: More likely, whatever code was handing wp\_mail crashed after sending the
   message but before returning the result to CF7._
 * Maybe. However this common scenerio with the spinning arrow in CF7 can have many
   causes. CF7 starts the spinning arrow early in the email sending process. Any
   other JavaScript which halts execution can prevent CF7 from completing it’s JavaScript
   processes.
 *  Thread Starter [veyselirlanda](https://wordpress.org/support/users/veyselirlanda/)
 * (@veyselirlanda)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/problem-with-responding/#post-5924879)
 * thanks for your interests guys.
 * [@smtp](https://wordpress.org/support/users/smtp/) i’m using smtp authentication
   with wp-smtp plugin.
 * [@buzztone](https://wordpress.org/support/users/buzztone/) i don’t have so much
   plugins. but i don’t think its because of that js conflict, if you send form 
   empty, spinner goes away and returns with error.
 * i’m using smtp authentication, could it be the problem?
 *  Thread Starter [veyselirlanda](https://wordpress.org/support/users/veyselirlanda/)
 * (@veyselirlanda)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/problem-with-responding/#post-5924880)
 * an update: i’ve disabled all plugins. its still don’t work.
 *  [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/)
 * (@jasonhendriks)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/problem-with-responding/#post-5924881)
 * [@buzztone](https://wordpress.org/support/users/buzztone/), [@veyselirlanda](https://wordpress.org/support/users/veyselirlanda/)
   let me peek behind the scenes. PHP is printing a warning:
 *     ```
       [22-Mar-2015 16:11:57] PHP Warning:
       stream_set_timeout() has been disabled for security reasons in
       /home/walkyediburunlar.com/httpdocs/wp-includes/class-smtp.php
       on line 828
       ```
   
 * These unexpected PHP warnings generated by WordPress, via WP SMTP, are destroying
   the Ajax Javascript response (infamous _headers already sent_) causing a ‘hang’
   in CF7.
 *  [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/)
 * (@jasonhendriks)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/problem-with-responding/#post-5924886)
 * Fixed by swapping WP-Mail-SMTP out for [Postman SMTP](https://wordpress.org/plugins/postman-smtp/)
   v[1.5.9b1](https://downloads.wordpress.org/plugin/postman-smtp.1.5.9b1.zip).
 *  [seoforbreakfast](https://wordpress.org/support/users/seoforbreakfast/)
 * (@seoforbreakfast)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/problem-with-responding/#post-5924951)
 * I am having a similar problem with no succesful submission message showing whenever
   i use any on_sent_ok command.
 * I have changed themes, deactivated every single plugin, etc, etc, and the only
   thing that matters is whether I use on_sent_ok. In ever other circumstance, every
   combination of theme and plugin it works fine and i see a correct message on 
   submission.
 * I desperately need to use on_sent_ok in order to monitor conversions. Does anybody
   know of any solutions?
 * I am currently using the following command.
 * on_sent_ok: “_gaq.push([‘_trackEvent’, ‘Contact Form’, ‘Submit’]);”

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘problem with responding’ is closed to new replies.

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 * 8 replies
 * 4 participants
 * Last reply from: [seoforbreakfast](https://wordpress.org/support/users/seoforbreakfast/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/problem-with-responding/#post-5924951)
 * Status: not resolved