Title: Problem with products sync Last modified: March 2, 2021 --- # Problem with products sync * Resolved [theox89](https://wordpress.org/support/users/theox89/) * (@theox89) * [5 years, 2 months ago](https://wordpress.org/support/topic/problem-with-products-sync-2/) * Hello, I’m having issues with products that I have set to “show only in search results”. They don’t sync to Facebook, even though in every variation it’s set to “sync and show in catalog”. * How can I solve the issue? * Regards, Mateo Sina. Viewing 9 replies - 1 through 9 (of 9 total) * [John Coy a11n](https://wordpress.org/support/users/johndcoy/) * (@johndcoy) * Automattic Happiness Engineer * [5 years, 2 months ago](https://wordpress.org/support/topic/problem-with-products-sync-2/#post-14123897) * Hi [@theox89](https://wordpress.org/support/users/theox89/) * It’s likely best to remove all products from Facebook using the “Delete from Facebook” option within WooCommerce on the Edit Product page. * This will ensure whatever data was synced for this product is removed, allowing for you to resync the individual product again with the correct configuration. * If you have so many products and don’t want to do this for each product, you can use the snippet here for help deleting all products from Facebook for all products: * [https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/](https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/) * Thread Starter [theox89](https://wordpress.org/support/users/theox89/) * (@theox89) * [5 years, 2 months ago](https://wordpress.org/support/topic/problem-with-products-sync-2/#post-14127382) * Hello John, thank for your reply. I don’t have the option to “Delete from Facebook” for those products. In the Facebook section it’s written “This product is not yet synced to Facebook.”. * From what I can see, products which are visibile to both the shop page and the search result get synced, while those that I put visibility as “Search results only” don’t. * Can it be related to the plugin’s code? * Regards, Mateo Sina. * [fevered – a11n](https://wordpress.org/support/users/fevered/) * (@fevered) * [5 years, 2 months ago](https://wordpress.org/support/topic/problem-with-products-sync-2/#post-14128637) * Hey there, * Thank you for those details! Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. * Additionally, can you link to the product on the front end site so we can have a closer look? * Thread Starter [theox89](https://wordpress.org/support/users/theox89/) * (@theox89) * [5 years, 2 months ago](https://wordpress.org/support/topic/problem-with-products-sync-2/#post-14132722) * Well can I send the report anywhere in private? It’s a live website and I don’t want everybody to see sensitive data. * Here it is a product that doesn’t sync to Facebook: [https://hopy-shop.it/prodotto/abito-fantasia-animalier/](https://hopy-shop.it/prodotto/abito-fantasia-animalier/) * Regards, Mateo Sina. * [Sol J. a11n](https://wordpress.org/support/users/solstudioim/) * (@solstudioim) * [5 years, 1 month ago](https://wordpress.org/support/topic/problem-with-products-sync-2/#post-14196714) * Hi [@theox89](https://wordpress.org/support/users/theox89/) * >Well can I send the report anywhere in private? It’s a live website and I don’t want everybody to see sensitive data. * I understand and fully respect that. * Could you double-check if you have more than one catalogs on Facebook? Sometimes this is the issue. So actually, the sync is done to a different catalog. * You can visit this page when you’re logged in to Facebook to check: [https://business.facebook.com/settings/product-catalogs/](https://business.facebook.com/settings/product-catalogs/) * If there is more than one catalog, you can remove the one that is not synced to WooCommerce. Also you can check if the [product](https://hopy-shop.it/prodotto/abito-fantasia-animalier/) in question is synced in one of the catalogs * If you have any other questions, do not hesitate to let us know! * Thread Starter [theox89](https://wordpress.org/support/users/theox89/) * (@theox89) * [5 years, 1 month ago](https://wordpress.org/support/topic/problem-with-products-sync-2/#post-14214804) * Hello [@solstudioim](https://wordpress.org/support/users/solstudioim/), I have only one catalogue attached to the website and the item is within that catalogue. * Can it be a coding problem that when a product isn’t set to “show in catalogue and search results” than the plugin excludes it from Facebook sync? * [Mike W](https://wordpress.org/support/users/nixiack8/) * (@nixiack8) * [5 years, 1 month ago](https://wordpress.org/support/topic/problem-with-products-sync-2/#post-14230055) * Hi [@theox89](https://wordpress.org/support/users/theox89/), * > Can it be a coding problem that when a product isn’t set to “show in catalogue > and search results” than the plugin excludes it from Facebook sync? * That is possible, if you set it to `show in Catalog and Search Results` and change the catalog in question/remove the others, then re-sync, does the issue abate? * Let us know! * [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * (@amandasjackson) * [5 years, 1 month ago](https://wordpress.org/support/topic/problem-with-products-sync-2/#post-14307998) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. * Thread Starter [theox89](https://wordpress.org/support/users/theox89/) * (@theox89) * [5 years, 1 month ago](https://wordpress.org/support/topic/problem-with-products-sync-2/#post-14308069) * I actually didn’t see that there was a response. I’ll try it out as soon as possible and let you know. Thanks anyway. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Problem with products sync’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 9 replies * 6 participants * Last reply from: [theox89](https://wordpress.org/support/users/theox89/) * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/problem-with-products-sync-2/#post-14308069) * Status: resolved