Title: Problem with product options reset button Last modified: August 18, 2026 --- # Problem with product options reset button * [valdeo](https://wordpress.org/support/users/valdeo/) * (@valdeo) * [2 days, 1 hour ago](https://wordpress.org/support/topic/problem-with-product-options-reset-button/) * Hello, * On the product page, after clicking the reset options button, you cannot select a new option? In fact, the new option is simply not visible, but is selected, because the “Add to Cart” button has become active. WooCommerce – 11.0.1 , WordPress– 7.0.4 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-product-options-reset-button%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * (@shahzeenfarooq) * [1 day, 9 hours ago](https://wordpress.org/support/topic/problem-with-product-options-reset-button/#post-18997120) * Hi [@valdeo](https://wordpress.org/support/users/valdeo/)! * Thanks for reporting this issue. I understand that after clicking **Reset options** on the product page, the new option is being selected in the background, but the selected option is not visible on the page, while the **Add to Cart** button becomes active. * To help us narrow this down, could you please let us know if you made any changes to the site such as updating WooCommerce, your theme, or any plugins around the time this issue started? * When the issue occurs, could you also check your browser’s console for any JavaScript errors? * You can open the browser Developer Tools using **Ctrl + Shift + I**, then select the **Console** tab and check whether any errors appear when you click **Reset options**. * Additionally, please share the following: - **System Status Report:** Go to **WooCommerce → Status** and copy the System Status Report. - **Error logs:** Go to **WooCommerce → Status → Logs** and share any relevant errors from around the time the issue occurred. * You can paste the information into [Pastebin](https://pastebin.com/) and share the link with us. When sharing the System Status Report on Pastebin, please enable the **Burn After Read** option for privacy. * Once we have this information, we can investigate the issue further and guide you accordingly. * Thread Starter [valdeo](https://wordpress.org/support/users/valdeo/) * (@valdeo) * [12 hours, 50 minutes ago](https://wordpress.org/support/topic/problem-with-product-options-reset-button/#post-18997927) * **Hi [@shahzeenfarooq](https://wordpress.org/support/users/shahzeenfarooq/)!** * Thanks for the quick response! * I’ve been using this site for years, but I don’t know when this problem started. * I do regular updates to WooCommerce, the theme, and plugins. * I don’t see any JavaScript errors in the browser console. But you can test it yourself. * System log: [https://pastebin.com/YygKiCDq](https://pastebin.com/YygKiCDq) There are no suspicious error logs. * Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * (@shahzeenfarooq) * [8 hours, 49 minutes ago](https://wordpress.org/support/topic/problem-with-product-options-reset-button/#post-18998194) * Hi [@valdeo](https://wordpress.org/support/users/valdeo/)! * Thanks for sharing these additional details. I appreciate you confirming that there are no JavaScript errors in the browser console. * I tried accessing your site using the following link: [https://www.elegantna.net/](https://www.elegantna.net/?utm_source=chatgpt.com), but I’m unable to access the site from my end. Could you please confirm whether this is the correct URL for your site? * Also, could you please record a short video showing exactly what happens when you encounter the issue? This would help us better understand what you’re seeing. * Since I’m not able to reproduce the issue on my end, could you also confirm whether you still experience the same issue after performing a conflict test? * Please temporarily deactivate all plugins except WooCommerce and activate a default WordPress theme such as **Twenty Twenty-Five**, then check whether the issue persists. * If you prefer not to test this on your live site, you can create a staging site using the free [WP Staging plugin](https://wordpress.org/plugins/wp-staging/). * I’m asking for these details because I’m currently unable to reproduce the issue on my end. Once we have more information, we’ll be happy to investigate further and assist you accordingly. * Thanks! * Thread Starter [valdeo](https://wordpress.org/support/users/valdeo/) * (@valdeo) * [5 hours, 13 minutes ago](https://wordpress.org/support/topic/problem-with-product-options-reset-button/#post-18998466) * Hi [@shahzeenfarooq](https://wordpress.org/support/users/shahzeenfarooq/)! * Thank you for your help! After changing the theme from OceanWP to Twenty Twenty- Three, the problem disappeared. Would you recommend a suitable new theme? Thanks again! * Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * (@shahzeenfarooq) * [1 hour, 43 minutes ago](https://wordpress.org/support/topic/problem-with-product-options-reset-button/#post-18998717) * Hi [@valdeo](https://wordpress.org/support/users/valdeo/)! * Thanks for sharing the additional details. I’m glad to hear that changing the theme to Twenty Twenty-Three resolved the issue. * Since the issue disappears when using a default theme, this indicates that the OceanWP theme is likely contributing to the problem. In this case, I’d recommend contacting the **OceanWP support team** so they can investigate the issue and help you resolve it while keeping their theme active. * If you’d prefer to try a different theme, you can also consider **Storefront**, our official WooCommerce theme. Storefront is designed specifically for WooCommerce stores and provides a solid foundation for a WooCommerce project. * [Storefront theme](https://woocommerce.com/storefront/) * I hope this helps! Viewing 5 replies - 1 through 5 (of 5 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-product-options-reset-button%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3640790) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 6 replies * 2 participants * Last reply from: [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * Last activity: [1 hour, 43 minutes ago](https://wordpress.org/support/topic/problem-with-product-options-reset-button/#post-18998717) * Status: not resolved