Title: Problem with Primary Category
Last modified: April 9, 2022

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# Problem with Primary Category

 *  Resolved [azadbakhsh](https://wordpress.org/support/users/azadbakhsh/)
 * (@azadbakhsh)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/problem-with-primary-category-2/)
 * Hello,
    I found a problem in Woocommerce.I had some products that I previously
   placed in two categories. After that I removed one of the categories and kept
   them in one category. The Category that I removed was the primary category.Now,
   when I open the product the Breadcrumbs show the wrong category. I tried to find
   the problem and found that when we mark a category as the primary category, even
   if we remove it, its data won’t be removed completely from the database and because
   of this the product Breadcrumbs still shows the wrong category.Please check the
   video below. [https://uupload.ir/view/20220410_003554_9jjm.mp4/](https://uupload.ir/view/20220410_003554_9jjm.mp4/)

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Plugin Support [Prin a11n](https://wordpress.org/support/users/prin_settasatian/)
 * (@prin_settasatian)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/problem-with-primary-category-2/#post-15543950)
 * Hello there,
 * I understand the breadcrumb on your site is showing the wrong category for some
   products that were previously in two categories.
 * May I ask for more info? In your video, during the part where you were editing
   the **Learning Book For Persian Tar & Setar Vol 3** book, do you intend it to
   show the **Music** or **Educational** category in the breadcrumb?
 * Let me know so I can assist you further.
 *  Thread Starter [azadbakhsh](https://wordpress.org/support/users/azadbakhsh/)
 * (@azadbakhsh)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/problem-with-primary-category-2/#post-15543971)
 * Previously it was in the **Educational** category as the primary category but
   I created a new category with the name **“Music”** and changed the product category
   to **“Music”** but in breadcrumb still showed **“Educational”**.
 *  Plugin Support [Prin a11n](https://wordpress.org/support/users/prin_settasatian/)
 * (@prin_settasatian)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/problem-with-primary-category-2/#post-15544098)
 * Hi [@azadbakhsh](https://wordpress.org/support/users/azadbakhsh/),
 * I checked your site ([https://shopipersia.com/product/learning-book-for-persian-tar-setar-vol-3/](https://shopipersia.com/product/learning-book-for-persian-tar-setar-vol-3/)),
   and the breadcrumb shows **Music**.
 * ![](https://i0.wp.com/snipboard.io/L0iDeN.jpg?ssl=1)
 * Please try visiting your site using another web browser.
 * Also, try clearing your web browser’s cache to see if the breadcrumb shows correctly.
   You can read more here: [https://wordpress.com/support/browser-issues/#clearing-your-browser-cache](https://wordpress.com/support/browser-issues/#clearing-your-browser-cache).
 * Let me know if this works for you.
 *  Thread Starter [azadbakhsh](https://wordpress.org/support/users/azadbakhsh/)
 * (@azadbakhsh)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/problem-with-primary-category-2/#post-15544502)
 * If you have paid attention, in the video that I attached in the first post I 
   fixed the breadcrumb error of ([https://shopipersia.com/product/learning-book-for-persian-tar-setar-vol-3/](https://shopipersia.com/product/learning-book-for-persian-tar-setar-vol-3/)).
 * It is Okay. Please fix the breadcrumb of below product:
    [https://shopipersia.com/product/radif-for-oud-musical-instrument-by-mansour-nariman/](https://shopipersia.com/product/radif-for-oud-musical-instrument-by-mansour-nariman/)
 * The up Product belonged to the Music Category but in breadcrumb mentioned Educational
   category.
 * I cleared the Cache. The problem is not from Cache.
    -  This reply was modified 4 years, 2 months ago by [azadbakhsh](https://wordpress.org/support/users/azadbakhsh/).
 *  Plugin Support [Sérgio L. a11n](https://wordpress.org/support/users/csnlima/)
 * (@csnlima)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/problem-with-primary-category-2/#post-15544536)
 * Hi [@azadbakhsh](https://wordpress.org/support/users/azadbakhsh/),
 * Thanks for sending the details. Can you navigate to **WooCommerce > Status > 
   Tools** and “Regenerate” Product lookup tables as well as “Recount Terms” and
   see if that helps?
 * If that doesn’t work, to help us better assist you, could you please share a 
   screenshot of the product categories?
 * We will be waiting.
 * Kind regards,
 *  Thread Starter [azadbakhsh](https://wordpress.org/support/users/azadbakhsh/)
 * (@azadbakhsh)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/problem-with-primary-category-2/#post-15544545)
 * It didn’t work.
    Please check the below video: [https://uupload.ir/view/20220410_155506_pew3.mp4/](https://uupload.ir/view/20220410_155506_pew3.mp4/)
 * Still in breadcrumb showing the wrong category.
 *  [aetta](https://wordpress.org/support/users/chiape/)
 * (@chiape)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/problem-with-primary-category-2/#post-15544836)
 * Hi [@azadbakhsh](https://wordpress.org/support/users/azadbakhsh/)! Thanks for
   writing back!
 * I went ahead and checked your Music category which seems to be correct:
 * [https://shopipersia.com/category/persian-books-store/music/](https://shopipersia.com/category/persian-books-store/music/)
 * Since you mentioned that you have already cleared your site’s cache (not only
   from your browser), can you double-check if your hosting company doesn’t have
   any caching system on their side too?
 * If you’re still having issues with that, could you please share a copy of your
   site’s System Status? You can find it via WooCommerce > Status.
 * Select “Get system report” and then “Copy for support”.  Once you’ve done that,
   paste it here in your response.
 * All the best,
 *  Thread Starter [azadbakhsh](https://wordpress.org/support/users/azadbakhsh/)
 * (@azadbakhsh)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/problem-with-primary-category-2/#post-15544942)
 *     ```
       ### WordPress Environment ###
   
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       Site address (URL): https://shopipersia.com
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       ### Security ###
   
       Secure connection (HTTPS): ✔
       Hide errors from visitors: ✔
   
       ### Active Plugins (40) ###
   
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       Connected to WooCommerce.com: –
   
       ### WC Pages ###
   
       Shop base: #1707 - /shop/
       Cart: #6 - /cart/
       Checkout: #7 - /checkout/
       My account: #8 - /my-account/
       Terms and conditions: ❌ Page not set
   
       ### Theme ###
   
       Name: Martfury
       Version: 2.8.0
       Author URL: http://demo2.drfuri.com
       Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
       WooCommerce Support: ✔
   
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       martfury/woocommerce/myaccount/my-address.php
       martfury/woocommerce/single-product/add-to-cart/external.php
       martfury/woocommerce/single-product/add-to-cart/simple.php
       martfury/woocommerce/single-product/add-to-cart/variable.php
       martfury/woocommerce/single-product/meta.php
       martfury/woocommerce/single-product/product-image.php
       martfury/woocommerce/single-product/product-thumbnails.php
       martfury/woocommerce/single-product/rating.php
       martfury/woocommerce/single-product/related.php
       martfury/woocommerce/single-product/review-meta.php
       martfury/woocommerce/single-product/stock.php
       martfury/woocommerce/single-product/tabs/tabs.php
       martfury/woocommerce/single-product/up-sells.php
       martfury/woocommerce/single-product-reviews.php
   
       ### Action Scheduler ###
   
       Canceled: 1
       Oldest: 2022-03-16 13:09:57 +0330
       Newest: 2022-03-16 13:09:57 +0330
   
       Complete: 1,351
       Oldest: 2022-04-04 13:02:16 +0430
       Newest: 2022-04-10 20:08:57 +0430
   
       Failed: 13
       Oldest: 2020-07-29 10:07:51 +0430
       Newest: 2021-12-08 07:34:43 +0330
   
       Pending: 2
       Oldest: 2022-04-11 04:30:58 +0430
       Newest: 2022-04-16 03:13:28 +0430
   
       ### Product Recommendations ###
   
       Database Version: 1.4.7
       Loopback Test: ✔
       Task Queueing Test: ✔
       Page Cache Test: ❌ Test failed.
   
       ### Status report information ###
   
       Generated at: 2022-04-10 20:09:24 +04:30
       ```
   
 *  [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/)
 * (@judagutor)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/problem-with-primary-category-2/#post-15545547)
 * Hi [@azadbakhsh](https://wordpress.org/support/users/azadbakhsh/)!
 * Thank you for sending the System Status.
 * In this case, we suggest you purge any cache on your `LiteSpeed Cache` plugin
   or any other caching plugin and contact your host to disable any server caching.
 * If the issue persists after that, please perform a conflict test by temporarily
   switching your theme back to [Storefront](https://www.woocommerce.com/storefront/),
   disabling all plugins except WooCommerce, and then check again if it solves the
   issue.
 * If that solves it, reactivate the theme first and check again. Then, reactivate
   your other plugins, testing after each, until you find the one causing conflict.
 * If you cannot perform a conflict test on your live site, we recommend creating
   a staging site using the [WP Staging](https://wordpress.org/plugins/wp-staging/)
   plugin.
 * You can find a more detailed explanation of how to do a conflict test here: [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/).
 * Let us know how that goes for you!
 *  [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/)
 * (@judagutor)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/problem-with-primary-category-2/#post-15569144)
 * Hi there,
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.
 * Cheers!

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Problem with Primary Category’ is closed to new replies.

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 * 10 replies
 * 5 participants
 * Last reply from: [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/)
 * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/problem-with-primary-category-2/#post-15569144)
 * Status: resolved