Title: Problem with postcode validation Last modified: July 10, 2024 --- # Problem with postcode validation * Resolved [adig25](https://wordpress.org/support/users/adig25/) * (@adig25) * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-with-postcode-validation/) * Hi people, * I m in desperate need for help. * I get the error “postcode / ZIP is not formatted correctly.” My store is configured to sell only to the united states so the issue is with US postcodes. * When I deactivated the woocommerce tax plugin, I don’t have an issue anymore. However, I want to have this plugin live so it can auto-calculate the taxes for me. * P.s. I have not put my website in the details here because now it works, due to the tax plugin being off. * Here is my sys configuration below: * System Status Report * ```wp-block-code ### WordPress Environment ### WordPress address (URL): [Redacted] Site address (URL): [Redacted] WC Version: 9.0.2 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ✔ 3.8.0 Log Directory Writable: ✔ WP Version: 6.5.5 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 1 GB PHP Time Limit: 3000 PHP Max Input Vars: 6000 cURL Version: 8.7.1 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 5.7.23-23 Max Upload Size: 1 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### [REDACTED] ### Post Type Counts ### attachment: 3142 cartflows_flow: 1 cartflows_step: 3 consultant: 1 custom_css: 5 elementor_font: 1 elementor_icons: 2 elementor_library: 106 envato_tk_import: 3 jet-engine: 1 jet-woo-builder: 16 mailpoet_page: 1 mastermega_content: 1 mc4wp-form: 1 nav_menu_item: 128 oembed_cache: 61 page: 70 penci_builder: 5 penci-block: 1 pluginops_forms: 3 post: 252 product: 25 product_variation: 15 residency: 1 revision: 1169 rivax-template: 17 shop_order: 3 shop_order_refund: 1 tt_font_control: 1 visa: 1 wp_global_styles: 1 wpcf7_contact_form: 1 wpcode: 2 wpdiscuz_form: 1 wpforms: 3 wptb-tables: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (37) ### Redux Framework: by Team Redux – 4.4.17 Antispam Bee: by pluginkollektiv – 2.11.6 Elementor Blocks for Gutenberg: by Elementor.com – 1.1.4 Buttonizer - Smart Floating Action Button: by Buttonizer – 3.4.4 Classic Widgets: by WordPress Contributors – 0.3 Cloudflare: by Cloudflare Inc. – 4.12.7 CMB2: by CMB2 team – 2.11.0 Columns Addons: by Dannci – 1.1 Ele Custom Skin: by Dudaster.com – 3.1.9 Elementor Pro: by Elementor.com – 3.22.1 Elementor: by Elementor.com – 3.22.3 Envato Elements: by Envato – 2.0.13 Facebook for WooCommerce: by Facebook – 3.2.5 Favicon by RealFaviconGenerator: by Philippe Bernard – 1.3.30 Google Listings and Ads: by WooCommerce – 2.7.6 Header and Footer Scripts: by Digital Liberation – 2.2.1 JetWooBuilder For Elementor: by Crocoblock – 2.1.12 Mailchimp for WooCommerce: by Mailchimp – 4.1 MC4WP: Mailchimp for WordPress: by ibericode – 4.9.13 MailPoet: by MailPoet – 4.55.0 One Click Demo Import: by OCDI – 3.2.1 OoohBoi Steroids for Elementor: by OoohBoi – 2.1.6 Raveen Addon: by Rivax Studio – 1.2 Redirection: by John Godley – 5.4.2 ShortPixel Image Optimizer: by ShortPixel - Convert WebP/AVIF & Optimize Images – 5.6.2 Temporary Login Without Password: by StoreApps – 1.8.3 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.24.4 WooCommerce.com Update Manager: by Automattic – 1.0.3 WooPayments: by Automattic – 7.8.1 WooCommerce PayPal Payments: by WooCommerce – 2.8.1 WooCommerce Shipping & Tax: by WooCommerce – 2.6.1 WooCommerce: by Automattic – 9.0.2 Wordfence Security: by Wordfence – 7.11.6 Yoast SEO: by Team Yoast – 23.0 WP File Manager: by mndpsingh287 – 7.2.9 WP Rocket: by WP Media – 3.16.2.1 Easy Forms for Mailchimp: by Code Parrots – 6.9.0 ### Inactive Plugins (20) ### Ajax Search Lite: by Ernest Marcinko – 4.12 Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2 Atomic Blocks - Gutenberg Blocks Collection: by atomicblocks – 2.9.0 CartFlows: by CartFlows Inc – 2.0.8 Contact Form 7: by Takayuki Miyoshi – 5.9.6 Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.2 Editor Plus: by Munir Kamal – 2.10.0 Envato Market: by Envato – 2.0.11 Essential Addons for Elementor: by WPDeveloper – 5.9.25 Genesis Blocks: by StudioPress – 3.1.3 Hello Dolly: by Matt Mullenweg – 1.7.2 Kit: by Kit.co – 1.1.1 MailOptin - Lite: by MailOptin Popup Builder Team – 1.2.70.0 Master Addons for Elementor: by Jewel Theme – 2.0.6.3 ProfilePress: by ProfilePress Membership Team – 4.15.10 Stackable - Gutenberg Blocks: by Gambit Technologies Inc – 3.13.2 TGM Plugin Activation: by griffinjt garyj jrf – 2.5.0-dev Ultimate Author Box Lite: by AccessPress Themes – 1.1.4 Widget Options: by Widget Options Team – 4.0.6.1 WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.3.0 ### Dropin Plugins () ### advanced-cache.php: advanced-cache.php db-error.php: db-error.php maintenance.php: maintenance.php ### Must Use Plugins (3) ### Endurance Browser Cache: by Mike Hansen – 0.4 Endurance Page Cache: by Mike Hansen – 2.2.1 SSO: by Garth Mortensen Mike Hansen – 0.4 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### Logging ### Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 1 MB ### WC Pages ### Shop base: #11402 - /shop/ Cart: #38 - /cart/ Checkout: #39 - /checkout/ My account: #41260 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Raveen Version: 1.7 Author URL: https://themeforest.net/user/rivaxstudio/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: /home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart-empty.php /home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart.php /home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/form-checkout.php /home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/thankyou.php raveen/woocommerce/emails/customer-completed-order.php raveen/woocommerce/global/wrapper-end.php raveen/woocommerce/global/wrapper-start.php /home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/dashboard.php /home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/form-login.php /home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/my-account.php /home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/orders.php /home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/content-product_cat.php ### WooPayments ### Version: 7.8.1 Connected to WPCOM: Yes WPCOM Blog ID: 171453664 Account ID: acct_1PMpddC0iSjya8nl Payment Gateway: Enabled Test Mode: Disabled Enabled APMs: card WooPay: Not eligible Apple Pay / Google Pay: Disabled Fraud Protection Level: basic Multi-currency: Enabled Auth and Capture: Enabled Documents: Enabled Logging: Disabled ### MailPoet ### Sending Method: PHPMail Send all site's emails with: Default WordPress sending method Task Scheduler method: WordPress Cron ping URL: https://www.remotetribe.life?mailpoet_router&endpoint=cron_daemon&action=ping ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: US WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Subscriptions Mode: Disabled ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience pattern-toolkit-full-composability product-pre-publish-modal settings async-product-editor-category-field launch-your-store product-editor-template-system Daily Cron: ✔ Next scheduled: 2024-07-11 09:17:54 +00:00 Options: ✔ Notes: 87 Onboarding: completed ### Action Scheduler ### Canceled: 5 Oldest: 2024-06-22 14:33:39 +0000 Newest: 2024-07-08 19:19:50 +0000 Complete: 726 Oldest: 2024-06-09 20:52:04 +0000 Newest: 2024-07-10 17:12:53 +0000 Failed: 78 Oldest: 2022-10-26 01:43:03 +0000 Newest: 2024-06-01 08:00:16 +0000 Pending: 4 Oldest: 2024-07-11 03:00:00 +0000 Newest: 2024-07-11 16:23:25 +0000 ### Status report information ### Generated at: 2024-07-10 18:03:35 +00:00 ``` - This topic was modified 1 year, 10 months ago by [adig25](https://wordpress.org/support/users/adig25/). - This topic was modified 1 year, 10 months ago by [adig25](https://wordpress.org/support/users/adig25/). Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * (@shameemreza) * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-with-postcode-validation/#post-17882783) * Hi [@adig25](https://wordpress.org/support/users/adig25/) * This could be due to incorrect settings in the WooCommerce Tax settings or a conflict with another plugin. To better understand the situation, are you using a checkout block or shortcode on the checkout page? * Since this forum is dedicated to support related to the WooCommerce core plugin, I’d suggest posting in the [WooCommerce Shipping & Tax](https://wordpress.org/plugins/woocommerce-services/) dedicated support forum for further help with this. Here is a direct link to their support forum: [https://wordpress.org/support/plugin/woocommerce-services/](https://wordpress.org/support/plugin/woocommerce-services/) * We look forward to assisting you further. * Thread Starter [adig25](https://wordpress.org/support/users/adig25/) * (@adig25) * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-with-postcode-validation/#post-17884258) * Thanks a lot. I use jetwoobuilder plugin and used that to design the checkout page with their widget. They told me it’s not from their side. * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-with-postcode-validation/#post-17884284) * Hey, [@adig25](https://wordpress.org/support/users/adig25/)! * Thanks for confirming! * As my colleague mentioned, this forum is excusive to the WooCommerce core plugin, so we can’t help with other plugins (even from us) here. * Can you please open a thread on the  [WooCommerce Shipping & Tax](https://wordpress.org/plugins/woocommerce-services/) dedicated support forum, and include the link to this thread so we can continue to help you with this issue? * Have a wonderful day! * Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * (@shameemreza) * [1 year, 9 months ago](https://wordpress.org/support/topic/problem-with-postcode-validation/#post-17918360) * Hi [@adig25](https://wordpress.org/support/users/adig25/) * We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! * If you have further questions, please feel free to [open a new topic](https://wordpress.org/support/plugin/woocommerce/#new-topic-0). * Thanks! Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Problem with postcode validation’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [postcode](https://wordpress.org/support/topic-tag/postcode/) * 4 replies * 3 participants * Last reply from: [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/problem-with-postcode-validation/#post-17918360) * Status: resolved