Title: Problem with plugin configuration/pixel not working
Last modified: March 24, 2021

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# Problem with plugin configuration/pixel not working

 *  Resolved [katsss](https://wordpress.org/support/users/katsss/)
 * (@katsss)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-configuration-pixel-not-working/)
 * I have installed FB pixel and done all the other set up using Facebook for Woocommerce
   plugin. However, after setup, it says that set up completed but when it directs
   me back to Woocommerce I can’t see Pixel ID numbers or any other details (please
   see the screenshot attached), the only thing I can see there is Page ID and FB
   pixel has not been set up.
 * I have reconnected, uninstalled plugin, made sure it’s up to date, checked my
   woocommerce and WordPress versions, went over FB setups and can’t see what might
   have caused it.
 * This has happened with two of my clients now. Is there anyone else who has experienced
   this kind of issue?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Tseten a11n](https://wordpress.org/support/users/tibetanitech/)
 * (@tibetanitech)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-configuration-pixel-not-working/#post-14231993)
 * Hi [@katsss](https://wordpress.org/support/users/katsss/)
 * I understand your Facebook pixel is not working and you don’t see the Pixel ID
   numbers on the product page.
 * Could you please share a copy of your site’s System Status to see how your site
   is configured? You can find it via WooCommerce > Status. Select “Get system report”
   and then “Copy for support”.  Once you’ve done that, paste it here in your response.
 * If you go to Marketing > Facebook > Connection tab, do you see any Pixel assigned
   there?
 *  [Nicola Mustone](https://wordpress.org/support/users/nicolamustone/)
 * (@nicolamustone)
 * Automattic Happiness Engineer
 * [5 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-configuration-pixel-not-working/#post-14280817)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem with plugin configuration/pixel not working’ is closed to new
replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

## Tags

 * [Install](https://wordpress.org/support/topic-tag/install/)
 * [Setup](https://wordpress.org/support/topic-tag/setup/)

 * 2 replies
 * 3 participants
 * Last reply from: [Nicola Mustone](https://wordpress.org/support/users/nicolamustone/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-configuration-pixel-not-working/#post-14280817)
 * Status: resolved