Title: Problem with plugin
Last modified: August 27, 2020

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# Problem with plugin

 *  [rubenb955](https://wordpress.org/support/users/rubenb955/)
 * (@rubenb955)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/problem-with-plugin-62/)
 * Hello, I have a problem with YITH Zoom on Woocommerce products, when I click 
   on product image I don’t see image like a demo version (with zoom and thumbnailn
   bottom) but new windows open with source of image. How can i solve it? Greetings

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [arpati](https://wordpress.org/support/users/arpati/)
 * (@arpati)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/problem-with-plugin-62/#post-13325821)
 * What if you go to the media gallery and the image link to add “#” without quotes?
 * There is a plugin that allows you to improve this display as well:
 * [https://br.wordpress.org/plugins/simple-lightbox/](https://br.wordpress.org/plugins/simple-lightbox/)
 * take a look, I think it’s worth it!
 *  Plugin Author [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * (@yithemes)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/problem-with-plugin-62/#post-13339902)
 * Hello there,
 * hope you are doing well! 🙂
 * The problem could be caused mainly by two things:
 * 1. Prettyphoto is deactivated by one of your plugins or themes on your site.
   
   Please, try to add this custom code in the functions.php of your active theme:
 *     ```
       if ( ! function_exists( 'yith_ywar_enqueue_prettyphoto' ) ) {
        function yith_ywar_enqueue_prettyphoto( ){
             wp_enqueue_style( 'woocommerce_prettyPhoto_css', str_replace( array( 'http:', 'https:' ), '', plugins_url( 'assets/css/prettyPhoto.css', WC_PLUGIN_FILE ) ), array(), WC_VERSION );
        wp_enqueue_script( 'prettyPhoto' );
        wp_enqueue_script( 'prettyPhoto-init' );
        }
   
          add_action( 'wp_enqueue_scripts', 'yith_ywar_enqueue_prettyphoto', 100 );
       }
       ```
   
 * 2. Your theme has overwritten some files and it’s breaking this feature.
    If 
   1st step doesn’t work, we kindly suggest you change your active theme to another
   default theme like ‘Twenty Twenty’ and check if that works.
 * Let us know!
 *  [melk75](https://wordpress.org/support/users/melk75/)
 * (@melk75)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/problem-with-plugin-62/#post-13444420)
 * Hello,
    I have the same problem. I’ve tried your suggestions and using theme 
   Twenty Twenty it works. I’m using Kokomi theme and i’ve downloaded YITH Zoom 
   on Woocommerce with the theme. there is a way to fix?
 * thank you very much
 *  Plugin Author [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * (@yithemes)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/problem-with-plugin-62/#post-13447314)
 * Hello there,
    hope you are doing well! 🙂
 * If the plugin is working well with a default WordPress theme like the Twenty 
   Twenty but not with the one you are using, the problem is with the theme, which
   is overriding the default product image and gallery templates.
 * In this case, you will need to contact the theme support and check if they can
   fix the issue with the templates.
 * Let us know any news, please.
 * Have a nice day!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Problem with plugin’ is closed to new replies.

 * ![](https://ps.w.org/yith-woocommerce-zoom-magnifier/assets/icon.svg?rev=3055439)
 * [YITH WooCommerce Product Gallery & Image Zoom](https://wordpress.org/plugins/yith-woocommerce-zoom-magnifier/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/yith-woocommerce-zoom-magnifier/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/yith-woocommerce-zoom-magnifier/)
 * [Active Topics](https://wordpress.org/support/plugin/yith-woocommerce-zoom-magnifier/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/yith-woocommerce-zoom-magnifier/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/yith-woocommerce-zoom-magnifier/reviews/)

 * 4 replies
 * 4 participants
 * Last reply from: [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/problem-with-plugin-62/#post-13447314)
 * Status: not resolved