Title: Problem with paypal payment
Last modified: May 14, 2024

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# Problem with paypal payment

 *  [sokym](https://wordpress.org/support/users/sokym/)
 * (@sokym)
 * [1 year, 12 months ago](https://wordpress.org/support/topic/problem-with-paypal-payment-3/)
 * Hello,
 * I am experiencing an issue with the WP memebrship plugin. I added a new payment
   button on the “Join Us” page with all the correct settings. After making a payment,
   I receive a receipt from PayPal, but my new member does not receive an activation
   link. When I checked the debug logs, it stated that the PayPal payment is “pending,”
   although I can see that the payment has been received in my PayPal account.
 *  Unfortunately, I have not found any solutions or similar problems in the documentation
   or forums.
 * Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [sokym](https://wordpress.org/support/users/sokym/)
 * (@sokym)
 * [1 year, 12 months ago](https://wordpress.org/support/topic/problem-with-paypal-payment-3/#post-17755909)
 * this is the error: FAILURE: Error! Failed to insert a new member record to the
   database. This request will fail.
 * Do you have any solution?
 *  Plugin Author [Chad Butler](https://wordpress.org/support/users/cbutlerjr/)
 * (@cbutlerjr)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/problem-with-paypal-payment-3/#post-17771976)
 * If you’re having an issue with one of the premium extensions (such as the PayPal
   extension), please request support through the plugin’s support site at [https://rocketgeek.com/contact/](https://rocketgeek.com/contact/)

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem with paypal payment’ is closed to new replies.

 * ![](https://ps.w.org/wp-members/assets/icon-256x256.png?rev=1226414)
 * [WP-Members Membership Plugin](https://wordpress.org/plugins/wp-members/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-members/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-members/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-members/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-members/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-members/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Chad Butler](https://wordpress.org/support/users/cbutlerjr/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/problem-with-paypal-payment-3/#post-17771976)
 * Status: not resolved