Title: Problem with payment through PayPal Last modified: April 5, 2022 --- # Problem with payment through PayPal * Resolved [blagoj86](https://wordpress.org/support/users/blagoj86/) * (@blagoj86) * [4 years, 1 month ago](https://wordpress.org/support/topic/problem-with-payment-through-paypal/) * Hello,i have a worpdress site with the WooCommerce plugin and Storefront theme installed and i have set PayPal as a payment method but every time a client wants to purchase my goods they get this message: * “We aren’t able to process your payment using your PayPal account at this time. Please go back to merchant and try using a different payment method” * My PayPal is connected with WooCommerce,the plugin doesent shows any errors everything seems ok but clients can’t purchase anything * I have the free version of the WooCommerce plugin by the way My host is Create. com - This topic was modified 4 years, 1 month ago by [blagoj86](https://wordpress.org/support/users/blagoj86/). - This topic was modified 4 years, 1 month ago by [blagoj86](https://wordpress.org/support/users/blagoj86/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-payment-through-paypal%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/) * (@judagutor) * [4 years, 1 month ago](https://wordpress.org/support/topic/problem-with-payment-through-paypal/#post-15530255) * Hi [@blagoj86](https://wordpress.org/support/users/blagoj86/)! * To know more about your setup and further check into this, kindly provide us the following: - **Your System Status:** You can find it via `WooCommerce > Status`. Select‘ Get system report’ and then ‘Copy for support’. Once you do this, you can paste your response here. - **Fatal Error Log:** Share a copy of any fatal error log found under `WooCommerce > System Status > Logs` (if available). - Thanks! * Thread Starter [blagoj86](https://wordpress.org/support/users/blagoj86/) * (@blagoj86) * [4 years, 1 month ago](https://wordpress.org/support/topic/problem-with-payment-through-paypal/#post-15530757) * **Wocommerce Status** ### WordPress Environment ### * WordPress address (URL): [https://animatedwallpapers.space](https://animatedwallpapers.space) Site address (URL): [https://animatedwallpapers.space](https://animatedwallpapers.space) WC Version: 6.3.1 REST API Version: ✔ 6.3.1 WC Blocks Version: ✔ 6.9.0 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.2.1 Log Directory Writable: ✔ WP Version: 5.9.3 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – * ### Server Environment ### * Server Info: Apache PHP Version: 7.4.28 PHP Post Max Size: 1 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0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB * ### Post Type Counts ### * attachment: 20 customize_changeset: 70 nav_menu_item: 9 oembed_cache: 5 page: 14 post: 2 product: 8 revision: 48 shop_order: 15 shop_subscription: 1 wp_global_styles: 1 wpcf7_contact_form: 1 * ### Security ### * Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ * ### Active Plugins (18) ### * Akismet Anti-Spam: by Automattic – 4.2.2 Cloudflare: by Cloudflare Inc. – 4.8.3 * Contact Form 7: by Takayuki Miyoshi – 5.5.6 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.5.0 Google Listings and Ads: by WooCommerce– 1.12.2 Hello Dolly: by Matt Mullenweg – 1.7.2 Mailchimp for WooCommerce: by Mailchimp– 2.6.2 PayPal for WooCommerce: by Angell EYE – 3.0.22 W3 Total Cache: by BoldGrid– 2.2.1 Widget Context: by Kaspars Dambis – 1.3.2 Digital Goods for WooCommerce Checkout: by theDotstore – 3.6.4 WooCommerce Stripe Gateway: by WooCommerce – 6.3.0 WooCommerce Payments: by Automattic – 3.9.3 WooCommerce PayPal Payments: by WooCommerce – 1.7.0 WooCommerce: by Automattic – 6.3.1 Yoast SEO: by Team Yoast – 18.5.1 WP Mail SMTP: by WPForms – 3.3.0 WPForms Lite: by WPForms – 1.7.3 * ### Inactive Plugins (2) ### * All in One SEO: by All in One SEO Team – 4.1.9.4 Classic Widgets: by WordPress Contributors – 0.3 * ### Dropin Plugins (2) ### * advanced-cache.php: advanced-cache.php db.php: db.php * ### Settings ### * API Enabled: – Force SSL: – Currency: USD ($) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription( subscription) variable (variable) variable subscription (variable-subscription) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: ✔ * ### WC Pages ### * Shop base: #6 – / Cart: #7 – /cart/ Checkout: #8 – /checkout/ My account: #9–/ my-account/ Terms and conditions: #200 – /terms-and-conditions/ * ### Theme ### * Name: Storefront Version: 4.1.0 Author URL: [https://woocommerce.com/](https://woocommerce.com/) Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ * ### Templates ### * Overrides: – * ### Subscriptions ### * WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: [https://animatedwallpapers.space](https://animatedwallpapers.space) Subscription Statuses: auto-draft: 1 WooCommerce Account Connected: ✔ Yes Active Product Key: ❌ No * ### Store Setup ### * Country / State: North Macedonia * ### Payment Gateway Support ### * PayPal: refunds * ### WooCommerce PayPal Payments ### * Onboarded: ✔ Shop country code: MK WooCommerce currency supported: ✔ PayPal card processing available in country: – Pay Later messaging available in country:– Webhook status: – Vault enabled: ✔ Logging enabled: – Reference Transactions:– Used PayPal Checkout plugin: – * ### WooCommerce Payments ### * Version: 3.9.3 Connected to WPCOM: Yes Blog ID: 204999127 Account ID: – * ### Action Scheduler ### * Canceled: 1 Oldest: 2022-04-05 09:50:26 +0200 Newest: 2022-04-05 09:50:26 +0200 * Complete: 252 Oldest: 2022-04-03 18:58:17 +0200 Newest: 2022-04-06 02:53:30 +0200 * Pending: 7 Oldest: 2022-04-06 04:27:34 +0200 Newest: 2022-04-11 16:11:38 +0200 * ### Status report information ### * Generated at: 2022-04-06 03:43:11 +02:00 ` There are no fatal errors under ** fatal error log** * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 1 month ago](https://wordpress.org/support/topic/problem-with-payment-through-paypal/#post-15530784) * Hi [@blagoj86](https://wordpress.org/support/users/blagoj86/), * It sounds like that error is coming from PayPal and indicates an account-level restriction. You can read more on this thread. * [https://wordpress.org/support/topic/how-to-fix-this-error-things-dont-appear-to-be-working-at-the-moment-paypal/#post-13876015](https://wordpress.org/support/topic/how-to-fix-this-error-things-dont-appear-to-be-working-at-the-moment-paypal/#post-13876015) * Also, I’ve found a similar issue on the PayPal Community forum: * [https://www.paypal-community.com/t5/About-Payments-Archive/quot-We-aren-t-able-to-process-your-payment-using-your-PayPal/td-p/760973](https://www.paypal-community.com/t5/About-Payments-Archive/quot-We-aren-t-able-to-process-your-payment-using-your-PayPal/td-p/760973) * Your next step would be to contact PayPal Support and have them check if your account has any limits or restrictions. If PayPal confirms your account is not limited it’s best to get further assistance from the WooCommerce PayPal Payments support team: * [https://wordpress.org/support/plugin/woocommerce-paypal-payments/](https://wordpress.org/support/plugin/woocommerce-paypal-payments/) * Kindly note that this particular forum is for questions that are directly related to the features and functionality of the free WooCommerce core plugin. * Cheers. * Thread Starter [blagoj86](https://wordpress.org/support/users/blagoj86/) * (@blagoj86) * [4 years, 1 month ago](https://wordpress.org/support/topic/problem-with-payment-through-paypal/#post-15530801) * It sounds like those people from pay pal are full of c**p,paypal probably thinks that my site is not safe nor the goods i am selling,i am selling bloody animations i am not selling bombs. Anyway thank you both for your fast response you have been really helpfull. - This reply was modified 4 years, 1 month ago by [blagoj86](https://wordpress.org/support/users/blagoj86/). * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 1 month ago](https://wordpress.org/support/topic/problem-with-payment-through-paypal/#post-15530811) * You’re welcome! Glad to know that we’ve been helpful. * Feel free to create a new topic if you have any further questions. * Cheers. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Problem with payment through PayPal’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [paypal](https://wordpress.org/support/topic-tag/paypal/) * [woocommerce plugin](https://wordpress.org/support/topic-tag/woocommerce-plugin/) * 5 replies * 3 participants * Last reply from: [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/problem-with-payment-through-paypal/#post-15530811) * Status: resolved