Title: Problem with payment Last modified: October 20, 2021 --- # Problem with payment * Resolved [as88designer](https://wordpress.org/support/users/as88designer/) * (@as88designer) * [4 years, 6 months ago](https://wordpress.org/support/topic/problem-with-payment-6/) * Hi, I’m having problems with the new “WooCommerce PayPal Payment” plugin that I never encountered with the previous “WooCommerce PayPal Checkout Payment Gateway”. At checkout, if I use the credit card payment button, and enter the wrong information, the order is still registered as awaiting payment, generating a chain of unpaid orders, but the customer is not aware of this thing. In addition, sometimes the“ pay with paypal” button opens a popup with the paypal connection, sometimes this opens and closes immediately, still recording an order but without giving the customer the possibility to pay. The “WooCommerce PayPal Checkout Payment Gateway” plugin certainly worked better and was much more reliable. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-payment-6%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * Thread Starter [as88designer](https://wordpress.org/support/users/as88designer/) * (@as88designer) * [4 years, 6 months ago](https://wordpress.org/support/topic/problem-with-payment-6/#post-14988492) * This is the woocommerce status: * ``` ### WordPress Environment ### WordPress address (URL): https://enolashoponline.it Site address (URL): https://enolashoponline.it WC Version: 5.8.0 REST API Version: ✔ 5.8.0 WC Blocks Version: ✔ 5.9.1 Action Scheduler Version: ✔ 3.3.0 WC Admin Version: ✔ 2.7.2 Log Directory Writable: ✔ WP Version: 5.8.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: it_IT External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.31 PHP Post Max Size: 64 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.7.35-cll-lve Max Upload Size: 32 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.6.0 WC Database Prefix: wp_ Dimensione totale database: 34.05MB Dimensione dati database: 24.76MB Dimensione indice database: 9.29MB wp_woocommerce_sessions: Dati: 1.48MB + indice: 0.02MB + motore InnoDB wp_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB wp_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_woocommerce_order_itemmeta: Dati: 0.08MB + indice: 0.06MB + motore InnoDB wp_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB wp_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_actionscheduler_actions: Dati: 0.19MB + indice: 0.22MB + motore InnoDB wp_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_actionscheduler_logs: Dati: 0.11MB + indice: 0.09MB + motore InnoDB wp_cbxuseronline: Dati: 0.06MB + indice: 0.00MB + motore InnoDB wp_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp_comments: Dati: 0.05MB + indice: 0.09MB + motore InnoDB wp_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_mailpoet_custom_fields: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_mailpoet_dynamic_segment_filters: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_mailpoet_feature_flags: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_mailpoet_forms: Dati: 0.06MB + indice: 0.00MB + motore InnoDB wp_mailpoet_log: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_mailpoet_mapping_to_external_entities: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_mailpoet_newsletters: Dati: 0.08MB + indice: 0.03MB + motore InnoDB wp_mailpoet_newsletter_links: Dati: 0.06MB + indice: 0.05MB + motore InnoDB wp_mailpoet_newsletter_option: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_mailpoet_newsletter_option_fields: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_mailpoet_newsletter_posts: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_mailpoet_newsletter_segment: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_mailpoet_newsletter_templates: Dati: 2.52MB + indice: 0.00MB + motore InnoDB wp_mailpoet_scheduled_tasks: Dati: 0.06MB + indice: 0.03MB + motore InnoDB wp_mailpoet_scheduled_task_subscribers: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_mailpoet_segments: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp_mailpoet_sending_queues: Dati: 1.52MB + indice: 0.03MB + motore InnoDB wp_mailpoet_settings: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_mailpoet_statistics_bounces: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_mailpoet_statistics_clicks: Dati: 0.02MB + indice: 0.06MB + motore InnoDB wp_mailpoet_statistics_forms: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_mailpoet_statistics_newsletters: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp_mailpoet_statistics_opens: Dati: 0.02MB + indice: 0.08MB + motore InnoDB wp_mailpoet_statistics_unsubscribes: Dati: 0.02MB + indice: 0.05MB + motore InnoDB wp_mailpoet_statistics_woocommerce_purchases: Dati: 0.02MB + indice: 0.06MB + motore InnoDB wp_mailpoet_stats_notifications: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp_mailpoet_subscribers: Dati: 0.02MB + indice: 0.13MB + motore InnoDB wp_mailpoet_subscriber_custom_field: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_mailpoet_subscriber_ips: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_mailpoet_subscriber_segment: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp_mailpoet_user_agents: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_mailpoet_user_flags: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_options: Dati: 3.05MB + indice: 0.25MB + motore InnoDB wp_postmeta: Dati: 11.44MB + indice: 6.02MB + motore InnoDB wp_posts: Dati: 2.47MB + indice: 0.31MB + motore InnoDB wp_redirection_404: Dati: 0.02MB + indice: 0.05MB + motore InnoDB wp_redirection_groups: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp_redirection_items: Dati: 0.02MB + indice: 0.09MB + motore InnoDB wp_redirection_logs: Dati: 0.02MB + indice: 0.05MB + motore InnoDB wp_smush_dir_images: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp_termmeta: Dati: 0.05MB + indice: 0.06MB + motore InnoDB wp_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp_term_relationships: Dati: 0.06MB + indice: 0.05MB + motore InnoDB wp_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp_usermeta: Dati: 0.06MB + indice: 0.03MB + motore InnoDB wp_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB wp_wcpdf_invoice_number: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_wc_admin_notes: Dati: 0.05MB + indice: 0.00MB + motore InnoDB wp_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB wp_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB wp_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB wp_wc_product_meta_lookup: Dati: 0.05MB + indice: 0.09MB + motore InnoDB wp_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB wp_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB wp_wpforms_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB ### Post Type Counts ### attachment: 662 custom_order_status: 1 custom-css-js: 4 customize_changeset: 17 cwginstocknotifier: 5 hongobuilder: 5 mailpoet_page: 1 nav_menu_item: 10 page: 8 post: 4 product: 161 product_variation: 259 revision: 223 shop_coupon: 3 shop_order: 38 shop_order_refund: 1 templatera: 1 vc_settings_preset: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (23) ### FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.13.0 Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 2.4 CBX User Online & Last Login: by codeboxr – 1.2.4 Classic Editor: by Contributori WordPress – 1.6.2 Classic Widgets: by WordPress Contributors – 0.2 Join.chat: by Creame – 4.1.15 Simple Custom CSS and JS: by SilkyPress.com – 3.37 Hongo Addons: by Themezaa Team – 2.2 Jetpack: by Automattic – 10.2 WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0 Loco Translate: by Tim Whitlock – 2.5.5 MailPoet 3 (nuovo): by MailPoet – 3.71.2 Really Simple SSL: by Really Simple Plugins – 5.1.2 Redirection: by John Godley – 5.1.3 STWooSwatches: by SThemes – 1.1.2 SVG Support: by Benbodhi – 2.3.19 WooCommerce PayPal Payments: by WooCommerce – 1.6.1 WooCommerce PDF Invoices Italian Add-on: by laboratorio d'Avanguardia – 0.7.0.21 WooCommerce Shipping & Tax: by WooCommerce – 1.25.19 WooCommerce: by Automattic – 5.8.0 Importatore WordPress: by wordpressdotorg – 0.7 WP Add Mime Types: by Kimiya Kitani – 3.0.0 Smush: by WPMU DEV – 3.9.1 ### Inactive Plugins (5) ### Akismet Anti-Spam: by Automattic – 4.2.1 Custom Order Status for WooCommerce: by Tyche Softwares – 2.0.3 Hello Dolly: by Matt Mullenweg – 1.7.2 Templatera: by WPBakery – 1.1.12 WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.0 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #19 - / Carrello: #209 - /carrello/ Pagamento: #210 - /pagamento/ Il mio account: #211 - /mio-account/ Termini e condizioni: #3 - /policy/ ### Theme ### Name: Hongo Child Version: 1.0 Author URL: https://www.themezaa.com Child Theme: ✔ Parent Theme Name: Hongo Parent Theme Version: 2.2 Parent Theme Author URL: https://www.themezaa.com WooCommerce Support: ✔ ### Templates ### Overrides: hongo/woocommerce/archive-product.php hongo/woocommerce/cart/cart-shipping.php hongo/woocommerce/cart/cart-totals.php hongo/woocommerce/cart/cart.php hongo/woocommerce/cart/cross-sells.php hongo/woocommerce/cart/mini-cart.php hongo/woocommerce/cart/proceed-to-checkout-button.php hongo/woocommerce/cart/shipping-calculator.php hongo/woocommerce/checkout/form-billing.php hongo/woocommerce/checkout/form-checkout.php hongo/woocommerce/checkout/form-coupon.php hongo/woocommerce/checkout/form-login.php hongo/woocommerce/checkout/form-pay.php hongo/woocommerce/checkout/form-shipping.php hongo/woocommerce/checkout/payment.php hongo/woocommerce/checkout/review-order.php hongo/woocommerce/checkout/thankyou.php hongo/woocommerce/content-product.php hongo/woocommerce/content-single-product.php hongo/woocommerce/content-widget-product.php hongo-child/woocommerce/emails/customer-processing-order.php hongo/woocommerce/global/breadcrumb.php hongo/woocommerce/global/form-login.php hongo/woocommerce/global/quantity-input.php hongo/woocommerce/global/wrapper-end.php hongo/woocommerce/global/wrapper-start.php hongo/woocommerce/loop/add-to-cart.php hongo/woocommerce/loop/loop-end.php hongo/woocommerce/loop/loop-start.php hongo/woocommerce/loop/orderby.php hongo/woocommerce/loop/pagination.php hongo/woocommerce/loop/result-count.php hongo/woocommerce/loop/sale-flash.php hongo/woocommerce/myaccount/dashboard.php hongo/woocommerce/myaccount/form-edit-address.php hongo/woocommerce/myaccount/form-login.php hongo/woocommerce/myaccount/form-lost-password.php hongo/woocommerce/myaccount/my-account.php hongo/woocommerce/myaccount/navigation.php hongo/woocommerce/myaccount/orders.php hongo/woocommerce/notices/error.php hongo/woocommerce/notices/notice.php hongo/woocommerce/notices/success.php hongo/woocommerce/order/form-tracking.php hongo/woocommerce/order/order-details.php hongo/woocommerce/order/order-downloads.php hongo/woocommerce/product-searchform.php hongo/woocommerce/single-product/add-to-cart/external.php hongo/woocommerce/single-product/add-to-cart/grouped.php hongo/woocommerce/single-product/add-to-cart/simple.php hongo/woocommerce/single-product/add-to-cart/variable.php hongo/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php hongo/woocommerce/single-product/add-to-cart/variation.php hongo/woocommerce/single-product/meta.php hongo/woocommerce/single-product/price.php hongo/woocommerce/single-product/product-image.php hongo/woocommerce/single-product/product-thumbnails.php hongo/woocommerce/single-product/rating.php hongo/woocommerce/single-product/related.php hongo/woocommerce/single-product/sale-flash.php hongo/woocommerce/single-product/stock.php hongo/woocommerce/single-product/tabs/additional-information.php hongo/woocommerce/single-product/tabs/description.php hongo/woocommerce/single-product/tabs/tabs.php hongo/woocommerce/single-product/title.php hongo/woocommerce/single-product/up-sells.php hongo/woocommerce/single-product-reviews.php hongo/woocommerce/single-product.php hongo/woocommerce/content-product_cat.php ### WooCommerce PayPal Payments ### Onboarded: Yes Shop country code: IT PayPal card processing available in country: Yes Pay Later messaging available in country: No Vault enabled: Yes ### Action Scheduler ### Completato: 663 Oldest: 2021-09-27 10:33:49 +0200 Newest: 2021-10-20 14:36:47 +0200 ### Status report information ### Generated at: 2021-10-20 14:41:10 +02:00 ``` * [angeles1995](https://wordpress.org/support/users/angeles1995/) * (@angeles1995) * [4 years, 6 months ago](https://wordpress.org/support/topic/problem-with-payment-6/#post-14988567) * Hola, yo he tenido el mismo problema. Se queda el pedido en pendiente de pago y no se paga. Además, como es un artículo virtual no le llegan los correos y no puede ver el producto. ¿Cómo lo podemos hacer? * Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/) * (@niklasinpsyde) * [4 years, 6 months ago](https://wordpress.org/support/topic/problem-with-payment-6/#post-15026133) * Hi [@as88designer](https://wordpress.org/support/users/as88designer/) * Apologies for the late response. * Only one order should be created per customer. It will be created right away when the PayPal smart button was clicked though. Were you using the PayPal Card Processing for credit card payments when multiple orders were created? * To learn more about these orders, we would be interested in your plugin log files. These log files are only written when “Logging” is enabled in the plugin settings. If enabled, then every transaction will create a log entry that can be accessed from here: WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.  * If “Logging” was not yet enabled, could you please enable it and then try to create an order so that the error message is saved? You can share the log either here in the forums or privately with us from here: [https://paypal.inpsyde.com/docs/request-support/](https://paypal.inpsyde.com/docs/request-support/) Thanks! * Kind regards, Niklas Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Problem with payment’ is closed to new replies. * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev= 3234615) * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/) * 3 replies * 3 participants * Last reply from: [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/) * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/problem-with-payment-6/#post-15026133) * Status: resolved