Support » Plugin: Custom Order Statuses for WooCommerce » Problem with Order creation / duplication + email not sending

  • Resolved aymeric3


    Dear developpers,

    I installed your plugin on our website to create custom order statuses.

    I created a first one: “Order ready to go” which worked well and since I tried to create a second one, the plugin shows me empty order statuses.

    Moreover, I tested sending emails and I don’t receive any despite the settings.

    I put the value {{customer}} in the email field.

    Could you please help me to solve these two problems?

    PS: I have already deactivated and reactivated the plugin.

    Thanks a lot for your future answers

    Translated with (free version)`

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Nuggethon


    Hi @aymeric3,

    For emails, you should leave the email field empty, if it’s supposed to go to the customer.

    For empty order statuses, could you specify what you mean by empty order statuses? Are they not appearing on the order page, or are they empty on our plugin settings page?

    Thread Starter aymeric3


    Hi @nuggethon,
    Thank you for your quick answer,
    Ok for the email field,
    For the orders statuses, when I create the second one I wanted to create, It saves as blank and another one popped up blank too.
    Whatever I do, they remains blank
    They do appear on a order page as : “Échouée” and ” “

    Plugin Author Nuggethon


    Could you attach a screenshot of the WooCommerce->Custom Order Statuses page with expanded order statuses?

    Also, can you tell me the exact titles you wrote for the order statuses (if you can remember)? If it was French, write it in French.

    You can send me an email with a screenshot at or upload it to your website and send me the link to the screenshot.

    • This reply was modified 11 months, 2 weeks ago by Nuggethon. Reason: Typo
    Plugin Author Nuggethon


    I’m sorry, I mistyped my email, it’s

    Thread Starter aymeric3


    Thank you, I sent you two messages including the screenshots,
    Did you received it ?

    • This reply was modified 11 months, 2 weeks ago by aymeric3.
    Thread Starter aymeric3


    Thanks, as you said in the email, I deleted and recreated all the custom order statuses and it worked perfectly !
    As you said, the French characters are not supported in the slug (é,è,à…)
    Have a nice day.

    Plugin Author Nuggethon


    Yes, to anyone else who is using not an English version of WordPress and creating Order Status with characters from other languages, if after creating the order status it appears without a slug or a title here is what you should do:

    1) Delete the current order status.
    2) Create a new one with the slug that has only English characters (For example, “status-1”).

    Slug is not visible anywhere on the website except our plugin’s settings page. This is just a temporary solution until we release a patch with the fix for the issue.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Problem with Order creation / duplication + email not sending’ is closed to new replies.