Yes, it is Freshdesk. But you have a messaging problem. The Author Media logo appears at the top of the page and no other identity. Then above the form it says “Enter the login details you gave when you registered with us.” Given that the identity is Author Media, and I did register with Author Media, I attempted to use that login. There was no explanation that this login required a separate registration, which it evidently does.
But here is the part that makes it really nuts. Although I got an error message with every attempt to login that I made (except the last one after registering), I have now received email notices that tickets have been received for #2942 to #3055 over the space of a couple of hours beginning immediately after I got an email confirming my new registration even through I never submitted a ticket, not even one.
Even MORE bizarre, the subject line on each one reads: Ticket Received - [#2942] Greetings from Robert at Relentlessly Creative Books
“Greetings from Robert at Relentlessly Creative Books” is the subject line sent on my autoresponder. So, it looks like my autoresponder's response to getting the confirmation email was to send a greeting that then triggered some kind of automatic ticket from your system, which triggered an email, which triggered an autoresponse, which triggered a ticket, etc.
HAHAHAHA Our computers are having a lovely email correspondence without our permission!
I think your system needs some tweaking. ;o)