Support » Plugin: Premium Addons for Elementor » Problem with Modal Box when Image Trigger

Problem with Modal Box when Image Trigger

  • Resolved daniloend

    (@daniloend)


    11 months, 3 weeks ago

    Hello,
    The modal box, when activating the image trigger, stopped working when updated.
    I solved it by downgrading to version 4.9.39

    • This topic was modified 11 months, 3 weeks ago by daniloend.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Leap13

    (@leap13)

    11 months, 3 weeks ago

    Hi @daniloend

    I have tried to reproduce the issue on my end, but everything seems the be working fine on my end.

    Please share a link where I can see the issue so I can.

    Regards

    Thread Starter daniloend

    (@daniloend)

    11 months, 3 weeks ago

    Hi,
    On the website angiomedical.com.br on the homepage in “Fala Doutor”, there is the modal in the title and in the photo.
    It is working with version 4.9.39.
    If I install later versions it works on the title and stops working on the image (it stops working in 4.9.40).
    I have the following plugins installed:
    – Elementor (3.9.1)
    – Elementor PRO (3.9.0)
    – Elementor Header & Footer Builder (1.6.13)
    – ElementsKit Lite (2.8.0)
    – Essential Addons for Elementor (5.5.1)
    – Premium Addons for Elementor (3.9.39 -> is working)

    • This reply was modified 11 months, 3 weeks ago by daniloend.
    Thread Starter daniloend

    (@daniloend)

    11 months, 3 weeks ago

    To test, disability Elementor PRO (3.9.0), Elementor Header & Footer Builder (1.6.13), ElementsKit Lite (2.8.0) and the Essential Addons for Elementor (5.5.1), but the problem continued.

    Plugin Author Leap13

    (@leap13)

    11 months, 3 weeks ago

    Hi @daniloend

    Could you please update the version on your website and let me know so I can check?

    I have tried to reproduce the issue on multiple testing environments, but everything is working fine on our side.

    Regards

    Thread Starter daniloend

    (@daniloend)

    11 months, 3 weeks ago

    Update to 3.9.44

    Plugin Author Leap13

    (@leap13)

    11 months, 3 weeks ago

    Hi @daniloend

    The issue seems to happen because we made a couple of changes to improve the widget performance. I suspect there is a conflict with the plugin you are using to optimize images by rendering them as <picture> instead of

    So, could you please deactivate that plugin, check again and confirm if that resolved the issue? If so, then please let us know the plugin name so we can reproduce and resolve the issue in our code.

    Regards

    Plugin Author Leap13

    (@leap13)

    11 months, 3 weeks ago

    Hi @daniloend

    I didn’t hear back from you. So, I hope everything is going fine with you.

    Regards

    Thread Starter daniloend

    (@daniloend)

    11 months, 2 weeks ago

    Hi,

    Really is a conflict with the plugin that converts images to webp.
    The plugin is “WebP Express”

    I disabled the option “Replace tags with <picture> tags, adding the webp to srcset.” and it worked again.

    Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)
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