Title: Problem with mobile version Last modified: December 13, 2022 --- # Problem with mobile version * Resolved [wosinekp](https://wordpress.org/support/users/wosinekp/) * (@wosinekp) * [3 years, 5 months ago](https://wordpress.org/support/topic/problem-with-mobile-version-13/) * hello, * I have a problem with all website I connect to this service. On mobile version when I refresh I still see progress bar, never ending. When I move page down then it will start, but only when I move down page. * Can help me solve this problem? Piotr * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-mobile-version-13%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Support [Yasin Abedi](https://wordpress.org/support/users/yasinabedi/) * (@yasinabedi) * [3 years, 4 months ago](https://wordpress.org/support/topic/problem-with-mobile-version-13/#post-16289063) * Hi [@wosinekp](https://wordpress.org/support/users/wosinekp/) , * Thank you for posting your issue. As we checked you have a preloader enabled on the homepage of your website. 10Web Booster Delay JS functionality delays your JS files and attaches them after the user interacts with the page (hover/ scroll/click) That is why the page stays on the preloader’s progress bar till you scroll down. Please try to disable the preloader and let us know if this fixed the issue. * Looking forward to hearing back from you. Best Regards, Yasin * Thread Starter [wosinekp](https://wordpress.org/support/users/wosinekp/) * (@wosinekp) * [3 years, 4 months ago](https://wordpress.org/support/topic/problem-with-mobile-version-13/#post-16293890) * Ok thx for answer. * It’s true with preloader, but I have preloaders on every website. I can disable it only on PC version of website from code. I can’t find a way to disable anything in mobile version of any websites. I don’t know where there files/functions are( wordpress). * Can we solve this in any other way? * Websites with problem: * [https://kchwcz-worship.czest.pl](https://kchwcz-worship.czest.pl); [https://kosciol.czest.pl](https://kosciol.czest.pl); [https://snyiwizje.pl](https://snyiwizje.pl); [https://dream-apps.pl](https://dream-apps.pl) * Piotr * Plugin Support [Yasin Abedi](https://wordpress.org/support/users/yasinabedi/) * (@yasinabedi) * [3 years, 4 months ago](https://wordpress.org/support/topic/problem-with-mobile-version-13/#post-16295510) * Dear [@wosinekp](https://wordpress.org/support/users/wosinekp/), Thank you for the update.The best practice would be to try and disable the preloader, but as you mentioned you are not able to do that at this moment we have enabled an option on all of your website to load the JS files automatically, without waiting for the user’s interaction.Please check and let us know if this fixed the issue.Looking forward to hearing back from you.Best Regards,Yasin * Thread Starter [wosinekp](https://wordpress.org/support/users/wosinekp/) * (@wosinekp) * [3 years, 4 months ago](https://wordpress.org/support/topic/problem-with-mobile-version-13/#post-16312423) * I have a still problem: * On mobile (and PC) [https://kchwcz-worship.czest.pl](https://kchwcz-worship.czest.pl) when I open other page (contact) and go back to main page then I’m not see all images… * On other websites still see progress bar… * Piotr * Plugin Support [Mane Grigoryan](https://wordpress.org/support/users/manegr/) * (@manegr) * [3 years, 4 months ago](https://wordpress.org/support/topic/problem-with-mobile-version-13/#post-16322769) * Dear [@wosinekp](https://wordpress.org/support/users/wosinekp/) , Thanks for your patience. * Please, note that we still recommend disabling the pre-loader, as it will not only create issues on your website, but also have a negative impact on the website speed. Your theme support should be able to help with the deactivation, as pre- loaders are mostly an option from the theme if not added manually via a plugin. * We have checked all your websites. Let me go over each website separately. * [https://kosciol.czest.pl/](https://kosciol.czest.pl/) website has both Cloudflare and hosting cache enabled, which makes it impossible for us to clear the website cache and troubleshoot. Will you please temporarily disable hosting cache and enable Cloudflare plugin, so that we can flush the website cache? * For [https://dream-apps.pl/](https://dream-apps.pl/) website, please, clear your hosting cache and you should not face the issue anymore. However as mentioned above this change will have a negative impact on your website speed. * The issues on [https://snyiwizje.pl/](https://snyiwizje.pl/) website should be solved. * I was not able to reproduce the issue with images on [https://kchwcz-worship.czest.pl/](https://kchwcz-worship.czest.pl/) website. Will you please provide us with a recording so that we can reproduce the issue and check further? * Regards, Mane * Thread Starter [wosinekp](https://wordpress.org/support/users/wosinekp/) * (@wosinekp) * [3 years, 4 months ago](https://wordpress.org/support/topic/problem-with-mobile-version-13/#post-16323197) * ok, * Can you disable this pre-loader on my wordpress websites? I can give you access or just instruct me how based on one website? All website pre-loader freeze is fixed now but speed optimalization for mobile is not so good. * [https://kosciol.czest.pl/](https://kosciol.czest.pl/) website has now only Cloudflare cache. Mobile speed is only 20! Nginx cache disabled * For [https://dream-apps.pl/](https://dream-apps.pl/) website I clear cache, but mobile speed is only 45 * For [https://snyiwizje.pl/](https://snyiwizje.pl/) I have mobile speed is max 30. website has now only Cloudflare cache. Nginx cache disabled. * For [https://kchwcz-worship.czest.pl/](https://kchwcz-worship.czest.pl/) I have mobile speed is 60 and this is ok for me. Only with this website I’m happy with result. * Piotr * Plugin Support [Mane Grigoryan](https://wordpress.org/support/users/manegr/) * (@manegr) * [3 years, 4 months ago](https://wordpress.org/support/topic/problem-with-mobile-version-13/#post-16324880) * Dear [@wosinekp](https://wordpress.org/support/users/wosinekp/) , * Will you please contact us using the following form”. We will help you disable the pre-loader of your sliders and pages to get a better speed for all your websites. * Please mention this forum post link in your email.  Regards, Mane * Thread Starter [wosinekp](https://wordpress.org/support/users/wosinekp/) * (@wosinekp) * [3 years, 4 months ago](https://wordpress.org/support/topic/problem-with-mobile-version-13/#post-16326495) * ok, done * [berrykenan](https://wordpress.org/support/users/berrykenan/) * (@berrykenan) * [3 years, 1 month ago](https://wordpress.org/support/topic/problem-with-mobile-version-13/#post-16603024) * How can I remove delayed JS from my website? Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Problem with mobile version’ is closed to new replies. * ![](https://ps.w.org/tenweb-speed-optimizer/assets/icon-256x256.png?rev=2753401) * [10Web Booster - Website speed optimization, Cache & Page Speed optimizer](https://wordpress.org/plugins/tenweb-speed-optimizer/) * [Frequently Asked Questions](https://wordpress.org/plugins/tenweb-speed-optimizer/#faq) * [Support Threads](https://wordpress.org/support/plugin/tenweb-speed-optimizer/) * [Active Topics](https://wordpress.org/support/plugin/tenweb-speed-optimizer/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/tenweb-speed-optimizer/unresolved/) * [Reviews](https://wordpress.org/support/plugin/tenweb-speed-optimizer/reviews/) ## Tags * [Stuck](https://wordpress.org/support/topic-tag/stuck/) * 9 replies * 4 participants * Last reply from: [berrykenan](https://wordpress.org/support/users/berrykenan/) * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/problem-with-mobile-version-13/#post-16603024) * Status: resolved