Problem with Media Library

  • auxiclic

    (@auxiclic)


    1 year, 6 months ago

    Adding a media is not working with the classic editor.

    We created a page using WordPress classic editor. After doing so, we tried adding an image from media library.

    Every time an image is selected and added, it does not get added either in backend and nor displays it on actual page: https://abacapress.com/press/test-classic-editor/

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator jordesign

    (@jordesign)

    1 year, 6 months ago

    Hey @auxiclic

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you can install plugins, install and activate “Health Check”: https://wordpress.org/plugins/health-check/
    It will add some additional features under the menu item under Tools > Site Health.
    On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, <strong>without affecting normal visitors to your site</strong>. This allows you to test for various compatibility issues.

    There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/

    Thread Starter auxiclic

    (@auxiclic)

    1 year, 6 months ago

    Hey

    I enabled the troubleshooting mode and I “enabled while troubleshooting” the plugin Classing Editor.

    I edited the same page and added an image :

    I got the same problem. I got nothing in the Visual tab :

    I got this in the Text tab :

    And it doesn’t display the image on the front end :

    Moderator jordesign

    (@jordesign)

    1 year, 5 months ago

    Thanks for trying that out @auxiclic. I’ve been unable to recreate the behaviour in my testing – which makes me think it is something specific to your site.

    Is that something you have happen in multiple pages? or just the specific page that you linked to above?

    Thread Starter auxiclic

    (@auxiclic)

    1 year, 5 months ago

    Yes it happened in multiple pages.

    I added a new page (with troubleshooting mode) and I got the same problem :

    https://abacapress.com/press/new-test-classic-editor/

    Moderator jordesign

    (@jordesign)

    1 year, 5 months ago

    Thanks for trying that as well @auxiclic. It’s definitely an odd one.

    I’m just trying to figure out what other things might be affecting just your site. Do you still have the same issue when you try within another browser? Or try from a different computer/device?

Viewing 5 replies - 1 through 5 (of 5 total)

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