Support » Plugin: YITH WooCommerce Zoom Magnifier » Problem with main image loaded

  • Hello,
    We have a website under construction and there seem to be a problem with yith zoom magnifier.
    The main image show the product’s first image but when we click on the second image of the slider, the main image doesn’t change (altough on the zoom box we see the second image’s zoom).
    Could you help me with that please ?
    Thank you !

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hi there,
    hope you are doing well! 🙂

    Could you check if changing the theme to a default WordPress one like the “twenty sixteen” the problem is solved, please?

    If this is the case, the problem could be that your theme overrides the plugin templates. To fix this, what you need to check if the theme includes this template “product-thumbnails-magnifier.php” inside the next path “/wp-content/themes/your_theme_name/woocommerce/single-product/product-thumbnails-magnifier.php” and rename this file adding for example “_old” at the end of the file name.

    Could you check it and let us know, please?

    Have a nice day!

    neamedia

    (@neamedia)

    Hello,

    Thank you for your answer 🙂
    I checked and followed the steps but it doesn’t solve the problem (the plugin was included in the theme so i doubt that there could be an override ..)
    Do you know how I could do ? Tell me if you need an FTP or WP access to check

    Thank you and have a nice day !

    Plugin Author YITHEMES

    (@yithemes)

    Hello there,

    Unfortunately, we can’t access to your site or FTP on the WordPress.org support, sorry.

    In this case, we suggest you to contact your theme support, maybe they know where is the issue and how to fix it.

    Let us know any news, please.

    Have a good day!

Viewing 3 replies - 1 through 3 (of 3 total)
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