Title: Problem with Live traffic Last modified: October 13, 2018 --- # Problem with Live traffic * Resolved [artemlatenkov07](https://wordpress.org/support/users/artemlatenkov07/) * (@artemlatenkov07) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-with-live-traffic/) * good afternoon i need help with online traffic earlier when I clicked on any user from this list, it opened and you could still see other data such as his last traffic or who he is, now when I click on any user no reaction Viewing 12 replies - 1 through 12 (of 12 total) * [mountainguy2](https://wordpress.org/support/users/mountainguy2/) * (@mountainguy2) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-with-live-traffic/#post-10779057) * This is indeed an annoying flaw. You have to copy/paste the IP into a filter search at top of the page, that way you get the information. Why they can’t just make the things clickable is a mystery, I thought that’s what my mouse was for. MTN * [wfasa](https://wordpress.org/support/users/wfasa/) * (@wfasa) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-with-live-traffic/#post-10785995) * Hi [@artemlatenkov07](https://wordpress.org/support/users/artemlatenkov07/), If you are looking for whois information you can click on “RUN WHOIS” button. If you want to see the recent traffic click on “SEE RECENT TRAFFIC”. If these buttons aren’t working for you, I’d recommend you open Live Traffic page keeping a browser console open to make sure there aren’t any JavaScript errors happening on the page. * Thread Starter [artemlatenkov07](https://wordpress.org/support/users/artemlatenkov07/) * (@artemlatenkov07) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-with-live-traffic/#post-10786183) * Thanks for the reply @ Wfasa! * This problem appeared about a week or two ago. Previously, this function has always worked. I included live traffic and selected people as a filter and everyone who came to my site I clicked there and there was an additional field where I could see his latest traffic to my site and who he was. Now I can not do this as I click and change the picture in the last column of view. * Even if I copy the user’s ID and switch to another tab under the page who watched it, I’m not receiving the information that was there before * Please help me * Thread Starter [artemlatenkov07](https://wordpress.org/support/users/artemlatenkov07/) * (@artemlatenkov07) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-with-live-traffic/#post-10786197) * and few screenshots The first two are a problem with which I can not cope, before I clicked on the user in live traffic and additional fields opened where you can see the last traffic of the user on my site and who he is now changing the view icon in the last column * [https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-16-v-20.59.05.png](https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-16-v-20.59.05.png) * [https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-16-v-20.58.48.png](https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-16-v-20.58.48.png) * and that’s what opens in my other tab who watched when I enter the user ID * [https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-16-v-20.59.35.png](https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-16-v-20.59.35.png) * [https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-16-v-20.59.39.png](https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-16-v-20.59.39.png) * [wfasa](https://wordpress.org/support/users/wfasa/) * (@wfasa) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-with-live-traffic/#post-10787944) * Hi again, I’m sorry I don’t think I understand what the problem is exactly. Do you mean that your results were expanded more before? If so, there is a toggle at the top where you can enable expanded results. * See this image: * > [View post on imgur.com](https://imgur.com/NwfiiSa) * Thread Starter [artemlatenkov07](https://wordpress.org/support/users/artemlatenkov07/) * (@artemlatenkov07) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-with-live-traffic/#post-10788424) * Thanks for the quick response! When I click the expanded results, I do not see anything as if it is empty. I do not remember exactly how I used to watch live traffic, but I remember that when I clicked on any particular user and there were additional fields under him where there were a couple of additional buttons and some of them are the last traffic of this user and who he is * [wfasa](https://wordpress.org/support/users/wfasa/) * (@wfasa) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-with-live-traffic/#post-10788537) * Hi [@artemlatenkov07](https://wordpress.org/support/users/artemlatenkov07/), Can you send me a screenshot of what the expanded results look like? They should have several buttons. * Thread Starter [artemlatenkov07](https://wordpress.org/support/users/artemlatenkov07/) * (@artemlatenkov07) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-with-live-traffic/#post-10788587) * here are the screenshots, in the first one I can see that I hover the mouse over the user of the traffic and now if I click on it, the mode in the last column of the view will change, and before that additional fields were opened * [https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-17-v-15.07.39.png](https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-17-v-15.07.39.png) * [https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-17-v-15.07.47.png](https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-17-v-15.07.47.png) * [wfasa](https://wordpress.org/support/users/wfasa/) * (@wfasa) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-with-live-traffic/#post-10795684) * Hi again [@artemlatenkov07](https://wordpress.org/support/users/artemlatenkov07/), Thanks for the screenshots. The second screenshot shows no records visible at all when you are trying to expand the records. That’s definitely not normal. * It could possibly be a problem with cache, so if you have any cache plugins you could try clearing cache in those. * Otherwise I’d recommend you try keeping a [browser console](https://www.wordfence.com/help/advanced/troubleshooting/#how-to-inspect-the-browser-console) open when you click to expand the Live Traffic. Look for any JavaScript errors that may be happening. You can also check the “Network” tab in the browser console to see if any files fail to load. * Thread Starter [artemlatenkov07](https://wordpress.org/support/users/artemlatenkov07/) * (@artemlatenkov07) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-with-live-traffic/#post-10797268) * Thanks for the quick response! * The first three screenshots from the browser are chrome, the first one was with an error, then I completely cleaned the browser’s cache and cookies and now there are no errors, but this 2 and 3 screenshot does not work. * [https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-19-v-20.06.23.png](https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-19-v-20.06.23.png) * [https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-19-v-20.26.46.png](https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-19-v-20.26.46.png) * [https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-19-v-20.27.13.png](https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-19-v-20.27.13.png) * Then I tried and logged in from the Safari browser and it does not show live traffic. * [https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-19-v-20.29.13.png](https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-19-v-20.29.13.png) * HELP! me with my problem please! SOS! SOS! * [wfasa](https://wordpress.org/support/users/wfasa/) * (@wfasa) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-with-live-traffic/#post-10815627) * Hi [@artemlatenkov07](https://wordpress.org/support/users/artemlatenkov07/), * I’m sorry but I still don’t know why this would be happening. In your first screenshot there is a syntax error mentioned on “load scripts”. It’s possible that another plugin is causing an error of some sort, which causes some functions to not load properly. * If you try deactivating all plugins except Wordfence, does Live Traffic display then? * Thread Starter [artemlatenkov07](https://wordpress.org/support/users/artemlatenkov07/) * (@artemlatenkov07) * [7 years, 7 months ago](https://wordpress.org/support/topic/problem-with-live-traffic/#post-10823860) * Hi [@wfasa](https://wordpress.org/support/users/wfasa/)!!!! Im very grateful to you! I found the problem. I have a plugin that I need for Google merchant center and it blocked detailed user statistics. in the application I send screenshots * [https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-28-v-17.15.02.png](https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-28-v-17.15.02.png) * [https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-28-v-17.14.48.png](https://artofsport.pro/wp-content/uploads/2018/10/Snimok-ekrana-2018-10-28-v-17.14.48.png) Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Problem with Live traffic’ is closed to new replies. * ![](https://ps.w.org/wordfence/assets/icon.svg?rev=2070865) * [Wordfence Security - Firewall, Malware Scan, and Login Security](https://wordpress.org/plugins/wordfence/) * [Frequently Asked Questions](https://wordpress.org/plugins/wordfence/#faq) * [Support Threads](https://wordpress.org/support/plugin/wordfence/) * [Active Topics](https://wordpress.org/support/plugin/wordfence/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wordfence/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wordfence/reviews/) ## Tags * [binding](https://wordpress.org/support/topic-tag/binding/) * 12 replies * 3 participants * Last reply from: [artemlatenkov07](https://wordpress.org/support/users/artemlatenkov07/) * Last activity: [7 years, 7 months ago](https://wordpress.org/support/topic/problem-with-live-traffic/#post-10823860) * Status: resolved