Support » Plugin: Payment Plugins for Stripe WooCommerce » Problem with Klarna and Giropay

Problem with Klarna and Giropay

  • Resolved SyCe

    (@syce)


    1 year, 5 months ago

    Hey,

    since a few days we have the problem by redirect to klarna sofort or giropay. Instead of redirect we get the following error message:

    This PaymentIntent’s capture_method could not be updated because it has a status of requires_action. You may only update the capture_method of a PaymentIntent with one of the following statuses: requires_payment_method, requires_confirmation.

    We dont use any modified payment variables or some other code on our site. Very strange.. Webhook configuration is also ok.

    I hope you can help

    Greetings
    John

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter SyCe

    (@syce)

    1 year, 5 months ago

    PS: In older version from your plugin it works fine.

    Plugin Author Payment Plugins

    (@mrclayton)

    1 year, 5 months ago

    Hi @syce,

    Thank you for contacting us.

    In older version from your plugin it works fine.

    Which version is that?

    Can you list the exact steps so we can try and re-create?

    Are you using the Stripe payment form (beta) for credit cards?

    Kind Regards,

    Thread Starter SyCe

    (@syce)

    1 year, 5 months ago

    Hey,

    Version 3.3.15 works well, the newest version not.

    Sure:
    `We can reproduce the behavior in connection with the plugin “Germanized” and the latest version of your plugin. You put an item into the shopping cart and switch to the checkout. After entering all data, you click either Giropay or Klarna Sofortüberweisung and when you click on “Complete purchase”, the above error message is displayed.

    If you deactivate the plugin Germanized, it also works with the new version, otherwise only with the tested old version. I find the behavior very strange and had also already contact with the developer but I do not understand the technical background, because the plugin does not intervene in the payment process.

    PS: no we do not use Stripe payment via credit card
    Cheers

    John

    • This reply was modified 1 year, 5 months ago by SyCe.
    Plugin Author Payment Plugins

    (@mrclayton)

    1 year, 5 months ago

    Hi @syce,

    Thank you for that info regarding Germanized. Could you reach out to us via the support page located in the Stripe plugin? We’ll need your help testing any potential changes that might be needed.

    Kind Regards,

    Thread Starter SyCe

    (@syce)

    1 year, 5 months ago

    Hey @mrclayton

    For sure, can u post the link to your supportpage ?

    Cheers

    John

    Plugin Author Payment Plugins

    (@mrclayton)

    1 year, 5 months ago

    @syce the forum rules don’t allow for posting email addresses.

    You can contact us via the Stripe plugin if you go to Woocommerce – Stripe by Payment Plugins – Support.

    There’s a support form on that page within the WordPress admin.

    Kind regards

    Thread Starter SyCe

    (@syce)

    1 year, 5 months ago

    I’ve send you a message via email with a summary of my problem 🙂

    Cheers,

    John

Viewing 7 replies - 1 through 7 (of 7 total)
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