Title: problem with jetpack and wordpress editor
Last modified: August 21, 2016

---

# problem with jetpack and wordpress editor

 *  [chryseis](https://wordpress.org/support/users/chryseis/)
 * (@chryseis)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/problem-with-jetpack-and-wordpress-editor/)
 * Hi,
 * After last update I have a big problem with the wordpress editor disappearing.
   After investigating I found out that it’s jetpack the cause and after testing
   every module one by one I saw that this is caused by the short code module.
 * Can this be fixed???
 * Kind regards
 * Chrys
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [jeffjunior](https://wordpress.org/support/users/jeffjunior/)
 * (@jeffjunior)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/problem-with-jetpack-and-wordpress-editor/#post-4708911)
 * [jeffpjunior@gmail.com](https://wordpress.org/support/topic/problem-with-jetpack-and-wordpress-editor/jeffpjunior@gmail.com?output_format=md)
   
   [http://oneshopatatime.com](http://oneshopatatime.com)
 * Same issue – updated Jetpack from version 2.9 to 2.9.1 when I went into the Jetpack
   plugin and selected “Connect to WordPress” and then entered my WordPress login
   username/password – I receive a username/password mismatch message. I backed 
   out to the dashboard and requested a password reset. I re-entered the WordPress
   dashboard with the new username/password and upon checking the Jetpack plugin
   found it said reconnected – tried to back out to the WordPress dashboard page
   and received a Server Internal Error message saying contact server admin. Here
   is the message:
    *************** Internal Server Error
 * The server encountered an internal error or misconfiguration and was unable to
   complete your request.
 * Please contact the server administrator, and inform them of the time the error
   occurred, and anything you might have done that may have caused the error.
 * More information about this error may be available in the server error log.
 * ***************************
    How do I contact this “server Administrator” to 
   get my WordPress backend rehooked to my site and check the Jetpack plugin interface?
   Thanks
 *  Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/)
 * (@richardmtl)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/problem-with-jetpack-and-wordpress-editor/#post-4709023)
 * **chryseis**: Could you post your site URL here, so I can have a look?
 * If you want it to remain private, you can also contact us via this contact form:
   
   [http://jetpack.me/contact-support/](http://jetpack.me/contact-support/)
 * If you contact us through our form, please make sure to include a link to this
   thread in your message.
 * **jeffjunior**: since you started a new thread here, I’ll answer you in that 
   thread:
 * [http://wordpress.org/support/topic/error-updating-jetpack-from-version-29-to-291?replies=1](http://wordpress.org/support/topic/error-updating-jetpack-from-version-29-to-291?replies=1)

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘problem with jetpack and wordpress editor’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

## Tags

 * [wordpress editor](https://wordpress.org/support/topic-tag/wordpress-editor/)

 * 2 replies
 * 3 participants
 * Last reply from: [Richard Archambault](https://wordpress.org/support/users/richardmtl/)
 * Last activity: [12 years, 2 months ago](https://wordpress.org/support/topic/problem-with-jetpack-and-wordpress-editor/#post-4709023)
 * Status: not resolved