Title: Problem with importing a database (.csv) – 500 internal error
Last modified: August 30, 2016

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# Problem with importing a database (.csv) – 500 internal error

 *  Resolved [bienio](https://wordpress.org/support/users/bienio/)
 * (@bienio)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/problem-with-importing-a-database-csv-500-internal-error/)
 * Hi,
    I am trying to import a database with my recipients, but I am getting “500
   internal error”. I did it before and it always worked. I tried to upload a .csv
   and to paste records to the window – not working.
 * I can add a person with standard recipients adding – but It takes to much time,
   adding them one by one.
 * I changed Memory Limit to 128mb – didn’t help.
    Didn’t notice “500 Internal” 
   anywhere else.
 * I’m not premium, did not achieve 2,000 subscribers.
 * MailPoet: 2.6.16
 * Thank you for your help!
 * [https://wordpress.org/plugins/wysija-newsletters/](https://wordpress.org/plugins/wysija-newsletters/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Wysija](https://wordpress.org/support/users/wysija/)
 * (@wysija)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/problem-with-importing-a-database-csv-500-internal-error/#post-6308007)
 * Hi,
 * This is probably an issue with your server. Can you contact your host?
 * Thanks and keep us updated!
 *  Thread Starter [bienio](https://wordpress.org/support/users/bienio/)
 * (@bienio)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/problem-with-importing-a-database-csv-500-internal-error/#post-6308108)
 * I contacted my host (home.pl), they said that the issue may be with plugin itself.
   The php report is:
 * 13.07.2015 09:53:14 0ce636ca 30079 phufox POST wykladziny.pl/wp-admin/admin.php
   ERROR: zend can’t compile /wp-content/plugins/wysija-newsletters/classes/WJ_Import.
   php
 * 13.07.2015 09:59:03 09a4061c 31714 phufox POST wykladziny.pl/wp-admin/admin.php
   ERROR: zend can’t compile /wp-content/plugins/wysija-newsletters/classes/WJ_Import.
   php
 *  Thread Starter [bienio](https://wordpress.org/support/users/bienio/)
 * (@bienio)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/problem-with-importing-a-database-csv-500-internal-error/#post-6308116)
 * Lately I had a monit: Security failure during request (when tried to import or
   copy and paste records)
 * I downgraded plugin to 2.6.15 – still got it
 *  Thread Starter [bienio](https://wordpress.org/support/users/bienio/)
 * (@bienio)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/problem-with-importing-a-database-csv-500-internal-error/#post-6308117)
 * I upgrade plugin to the latest version – now I cannot add new recipient manually
   too, there is Security failure during request. Also i cannot add new images to
   my newsletter, there is http error. Any ideas?
 *  [Wysija](https://wordpress.org/support/users/wysija/)
 * (@wysija)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/problem-with-importing-a-database-csv-500-internal-error/#post-6308125)
 * What’s your PHP version? The importer is no longer working on PHP versions prior
   to 5.3

Viewing 5 replies - 1 through 5 (of 5 total)

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## Tags

 * [csv](https://wordpress.org/support/topic-tag/csv/)
 * [database](https://wordpress.org/support/topic-tag/database/)
 * [Import](https://wordpress.org/support/topic-tag/import/)
 * [importing](https://wordpress.org/support/topic-tag/importing/)
 * [internal](https://wordpress.org/support/topic-tag/internal/)

 * 5 replies
 * 2 participants
 * Last reply from: [Wysija](https://wordpress.org/support/users/wysija/)
 * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/problem-with-importing-a-database-csv-500-internal-error/#post-6308125)
 * Status: resolved