Support » Theme: Mesmerize » problem with header image using mesmerise free theme

  • Hey guys,

    My header image is not loading in any of my images.

    Is there an easy fix to this?

    Please help! Urgent support will be highly appreciated.

    Thanks much.

    Best
    Sujan

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Can you share the link of your website so I can further check your issue?

    Also, for receiving a faster reply, please, create a support ticket on the theme official website : http://www.extendthemes.com/mesmerize#support

    Hi Ionut,

    Thank you for reaching out to me on a short notice. I have left a message over your support ticket as well.

    My featured image is not showing up on any of my pages and when I land on my pages the navigation bar disappears. It reappears on scrolling down.

    Please help!

    http://moncho.org/for-investors/

    Best
    Sujan

    Hi guys,

    My first issue is resolved however the second one remains.

    I do not know what to do after your recommendation as the site switches back to the stock theme when I do as directed above. It works when I disable all plugin and run only ‘mesmerize customizer’

    Please let me know your feedback.

    Best
    Sujan

    On Wed, Nov 7, 2018 at 8:12 PM ExtendThemes <support@extendthemes.com> wrote:
    Hello,

    Regarding your navigation bar, please add this extra CSS code in Customizer -> General Settings -> Additional CSS :

    .mesmerize-inner-page div#page-top {
    background-color: black!important;
    }

    You can adjust the value of background-color according to your needs.

    For your other issue, it seems that you are having an url unknown on your header images.

    Please see https://cristian-extendstudio.tinytake.com/sf/MzA2MzcxNF85MTgzMDU4

    This is most likely caused by one of your plugins.

    Can you please try to de-activate all plugins except the Mesmerize Companion and re-check your pages with the issue?

    This seems to be a plugin related issue but we could not detect which one is causing the issue.


    Regards,
    Cristian Barbu,
    ExtendThemes
    {#HS:702749039-14280#}
    On Wed, Nov 7, 2018 at 16:02:30 EET, Chowdhury Sujan <chowdhurysujan71@gmail.com> wrote:
    From: Sujan Chowdhury <chowdhurysujan71@gmail.com>
    Subject: Mesmerize theme issue- free version

    Message Body:
    Hi Ionut,

    Thank you for reaching out to me on a short notice.

    My featured image is not showing up on any of my pages and when I land on my pages the navigation bar disappears. It reappears on scrolling down.

    Please help!

    http://moncho.org/for-investors/

    Best
    Sujan


    This e-mail was sent from a contact form on mesmerize (http://extendthemes.com/mesmerize)

Viewing 3 replies - 1 through 3 (of 3 total)
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