Title: Problem with GA4
Last modified: October 22, 2022

---

# Problem with GA4

 *  Resolved [ib1222](https://wordpress.org/support/users/ib1222/)
 * (@ib1222)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/problem-with-ga4/)
 * Hey,
 * how can I also track on GA4, like google analytics normal one, the orderID. On
   GA4 the order ID doesn’t come up in analytics 4. How can I have this?
 * Google support said I had to contact you guys.

Viewing 9 replies - 1 through 9 (of 9 total)

 *  [Igor H](https://wordpress.org/support/users/ihereira/)
 * (@ihereira)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/problem-with-ga4/#post-16128727)
 * Hi,
 * Before moving forward, can you please share a copy of your **site’s System Status**?
   You can find it via **WooCommerce > Status**. Select “Get system report” and 
   then “Copy for support”. 
 * Please check under **WooCommerce > System Status > Logs** (if the site is showing
   any error log related to this, let us know).
 *  Thread Starter [ib1222](https://wordpress.org/support/users/ib1222/)
 * (@ib1222)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/problem-with-ga4/#post-16152625)
 * Yes sure. By the way I got this instruction from Google analytics, but I don’t
   understand what to do: `To see the same Transaction IDs in GA4 you need to add
   the Tracking ID in the GA4 tag in the website. You can do this by following these
   steps:
 * 1. Open the ASP file for your conversion page.
    2. Locate the ASP expression 
   that stores this information. For example: <%= orderId %>. 3. Open the HTML for
   your conversion page and locate the event snippet. 4. In the script portion of
   the event snippet (the portion between the <script></script> tags), replace <%
   =Id %> with the ASP expression found in step 2: An example:
 *  <script> gtag(‘event’, ‘purchase’, { transaction_id: ‘<%= orderId %>’, value:
   25.42, currency: “USD”, //… }); </script>
 * After this, you can place these orders in the GA4 account by following the steps
   below:
    1. Go to “Reports” in the left menu. 2. Then click on “Provide monetization”,
   and then on “E-Commerce purchases”`
 * By the way here is the status, there are no problems:
 *     ```
       ### WordPress Environment ###
   
       WordPress address (URL): https://www.myzenful.nl
       Site address (URL): https://www.myzenful.nl
       WC Version: 7.0.0
       REST API Version: ✔ 7.0.0
       WC Blocks Version: ✔ 8.5.1
       Action Scheduler Version: ✔ 3.5.2
       Log Directory Writable: ✔
       WP Version: 6.0.3
       WP Multisite: –
       WP Memory Limit: 768 MB
       WP Debug Mode: –
       WP Cron: ✔
       Language: nl_NL
       External object cache: ✔
   
       ### Server Environment ###
   
       Server Info: Apache
       PHP Version: 7.4.32
       PHP Post Max Size: 256 MB
       PHP Time Limit: 120
       PHP Max Input Vars: 3000
       cURL Version: 7.66.0
       OpenSSL/1.1.1q-fips
   
       SUHOSIN Installed: –
       MySQL Version: 5.7.39-42-log
       Max Upload Size: 256 MB
       Default Timezone is UTC: ✔
       fsockopen/cURL: ✔
       SoapClient: ✔
       DOMDocument: ✔
       GZip: ✔
       Multibyte String: ✔
       Remote Post: ✔
       Remote Get: ✔
   
       ### Database ###
   
       WC Database Version: 7.0.0
       WC Database Prefix: gjx_
       Totale databasegrootte: 37.59MB
       Database datagrootte: 28.36MB
       Database index grootte: 9.23MB
       gjx_woocommerce_sessions: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
       gjx_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       gjx_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
       gjx_woocommerce_order_items: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
       gjx_woocommerce_order_itemmeta: Data: 1.50MB + Index: 0.56MB + Engine InnoDB
       gjx_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
       gjx_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       gjx_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       gjx_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       gjx_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       gjx_actionscheduler_actions: Data: 2.02MB + Index: 1.16MB + Engine InnoDB
       gjx_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       gjx_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       gjx_actionscheduler_logs: Data: 1.02MB + Index: 0.55MB + Engine InnoDB
       gjx_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       gjx_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       gjx_atum_product_data: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
       gjx_automatewoo_abandoned_carts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
       gjx_automatewoo_customers: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
       gjx_automatewoo_customer_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_automatewoo_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
       gjx_automatewoo_guests: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
       gjx_automatewoo_guest_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_automatewoo_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
       gjx_automatewoo_log_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_automatewoo_queue: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
       gjx_automatewoo_queue_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       gjx_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       gjx_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       gjx_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       gjx_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       gjx_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       gjx_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_comments: Data: 1.52MB + Index: 0.55MB + Engine InnoDB
       gjx_et_bloom_stats: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
       gjx_et_social_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       gjx_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
       gjx_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       gjx_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       gjx_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       gjx_mailchimp_carts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
       gjx_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       gjx_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       gjx_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       gjx_options: Data: 4.31MB + Index: 0.16MB + Engine InnoDB
       gjx_postmeta: Data: 6.52MB + Index: 2.56MB + Engine InnoDB
       gjx_posts: Data: 4.27MB + Index: 0.27MB + Engine InnoDB
       gjx_sgs_log_events: Data: 2.02MB + Index: 0.00MB + Engine InnoDB
       gjx_sgs_log_visitors: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
       gjx_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_term_relationships: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
       gjx_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
       gjx_usermeta: Data: 0.44MB + Index: 0.27MB + Engine InnoDB
       gjx_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
       gjx_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       gjx_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       gjx_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       gjx_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       gjx_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_wc_order_bundle_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
       gjx_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_wc_order_product_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
       gjx_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
       gjx_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       gjx_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       gjx_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
       gjx_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       gjx_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       gjx_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       gjx_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       gjx_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       gjx_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       gjx_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       gjx_webwinkelkeur_invite_error: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_woocommerce_bundled_itemmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
       gjx_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       gjx_wpr_rocket_cache: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
       gjx_wpr_rucss_used_css: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
       gjx_yoast_indexable: Data: 1.50MB + Index: 0.34MB + Engine InnoDB
       gjx_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
       gjx_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       gjx_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       gjx_yoast_prominent_words: Data: 0.11MB + Index: 0.23MB + Engine InnoDB
       gjx_yoast_seo_links: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
   
       ### Post Type Counts ###
   
       acoplw_badges: 1
       af_product_videos: 1
       attachment: 341
       atum_inventory_log: 4
       cartflows_flow: 1
       cartflows_step: 3
       cookielawinfo: 6
       custom_css: 1
       et_body_layout: 31
       et_footer_layout: 6
       et_header_layout: 7
       et_pb_layout: 61
       et_template: 105
       et_theme_builder: 1
       nav_menu_item: 34
       page: 29
       post: 43
       product: 78
       product_variation: 77
       revision: 8
       shop_coupon: 22
       shop_order: 345
       shop_order_refund: 4
       wp_global_styles: 1
   
       ### Security ###
   
       Secure connection (HTTPS): ✔
       Hide errors from visitors: ✔
   
       ### Active Plugins (34) ###
   
       ATUM Voorraadbeheer voor WooCommerce: door Stock Management Labs ™ – 1.9.23.1
       Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: door codewoogeek – 3.0
       Bloom: door Elegant Themes – 1.3.12
       Code Snippets: door Code Snippets Pro – 3.2.1
       CookieYes | GDPR Cookie Consent: door CookieYes – 3.0.4
       Yoast Duplicate Post: door Enrico Battocchi & Team Yoast – 4.5
       Site Kit by Google: door Google – 1.86.0
       OMGF: door Daan from Daan.dev – 5.4.2
       Hotjar: door Hotjar – 1.0.14
       Loco Translate: door Tim Whitlock – 2.6.3
       Mailchimp for WooCommerce: door Mailchimp – 2.7.6
       Microsoft Advertising Universal Event Tracking (UET): door Microsoft Corporation – 1.0.4
       Mollie-betalingen voor WooCommerce: door Mollie – 7.3.3
       SiteGround Optimizer: door SiteGround – 7.2.5
       SiteGround Security: door SiteGround – 1.3.5
       TradeTracker.com WooCommerce extension: door TradeTracker.com – 1.1.0
       User Role Editor: door Vladimir Garagulya – 4.63.1
       WebwinkelKeur: door Albert Peschar – 3.18
       Product Feed PRO for WooCommerce: door AdTribes.io – 11.9.6
       WooCommerce Added To Cart Popup: door WeCreativez – 1.3.7
       WooCommerce Bulk Variations: door fancyproductdesigner.com – 1.1.2
       Gift Wrapper: door Sagehen Studio – 5.2.4
       WooCommerce Google Analytics Integration: door WooCommerce – 1.5.15
       MyParcel: door MyParcel – 4.14.0
       WooCommerce Product Bundles: door WooCommerce – 6.16.0 (update naar versie 6.17.3 is beschikbaar)
       WooCommerce Subscriptions: door WooCommerce – 4.1.0 (update naar versie 4.6.0 is beschikbaar)
       WooCommerce: door Automattic – 7.0.0
       Yoast SEO Premium: door Team Yoast – 19.4
       Yoast SEO: door Team Yoast – 19.9
       Asset CleanUp Pro: Page Speed Booster: door Gabe Livan – 1.2.2.4
       WP Bestandsbeheer: door mndpsingh287 – 7.1.6
       WP Rocket | Conditionally toggle options: door WP Rocket Support Team –
       WP Rocket: door WP Media – 3.12.2.1
       Yoast SEO: WooCommerce: door Team Yoast – 15.2
   
       ### Inactive Plugins (2) ###
   
       Query Monitor: door John Blackbourn – 3.10.1
       Woo Discount Rules: door Flycart – 2.5.0
   
       ### Dropin Plugins (2) ###
   
       advanced-cache.php: advanced-cache.php
       object-cache.php: Memcached
   
       ### Must Use Plugins (1) ###
   
       Asset CleanUp Pro: Plugin Filtering: door Gabriel Livan – 1.0
   
       ### Settings ###
   
       API Enabled: –
       Force SSL: –
       Currency: EUR (€)
       Currency Position: left
       Thousand Separator: ,
       Decimal Separator: .
       Number of Decimals: 2
       Taxonomies: Product Types: bundle (bundle)
       external (external)
       gift-card (gift-card)
       grouped (grouped)
       simple (simple)
       subscription (subscription)
       variable (variable)
       variable subscription (variable-subscription)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: ✔
       Enforce Approved Product Download Directories: –
   
       ### WC Pages ###
   
       Winkelbasis: #21 - /winkel/
       Winkelwagen: ❌ Pagina heeft geen [woocommerce_cart]-shortcode of het woocommerce/cart-blok.
       Afrekenen: #9 - /checkout/
       Mijn account: #10 - /my-account/
       Algemene voorwaarden: #385 - /algemene-voorwaarden/
   
       ### Theme ###
   
       Name: Divi
       Version: 4.18.1
       Author URL: http://www.elegantthemes.com
       Child Theme: ❌ – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
       raden we het gebruik van een sub-thema aan. Zie: Hoe maak je een sub-thema
   
       WooCommerce Support: ✔
   
       ### Templates ###
   
       Overrides: –
   
       ### Abonnementen ###
   
       WCS_DEBUG: ✔ Nee
       Subscriptions Mode: ✔ Live
       Subscriptions Live URL: https://www.myzenful.nl
       Subscription Statuses: –
       WooCommerce Account Connected: ✔ Yes
       Active Product Key: ❌ No
       Custom Retry Rules: ✔ No
       Custom Retry Rule Class: ✔ No
       Custom Raw Retry Rule: ✔ No
       Custom Retry Rule: ✔ No
       Retries Migration Status: ✔ Completed
       Report Cache Enabled: ✔ Ja
       Cache Update Failures: ✔ 0 fout
   
       ### Winkel configureren ###
   
       Country / State: Nederland
   
       ### Ondersteuning betaalmethode ###
   
       Mollie - iDEAL: products
       refunds
       subscriptions
       subscription_cancellation
       subscription_suspension
       subscription_reactivation
       subscription_amount_changes
       subscription_date_changes
       multiple_subscriptions
       subscription_payment_method_change
       subscription_payment_method_change_admin
       subscription_payment_method_change_customer
   
       Mollie - Bancontact: products
       refunds
       subscriptions
       subscription_cancellation
       subscription_suspension
       subscription_reactivation
       subscription_amount_changes
       subscription_date_changes
       multiple_subscriptions
       subscription_payment_method_change
       subscription_payment_method_change_admin
       subscription_payment_method_change_customer
   
       Mollie - Klarna Pay Now: products
       refunds
   
       Mollie - Klarna betaal later: products
       refunds
   
       Mollie - Klarna betaal in 3 delen: products
       refunds
   
       Mollie - Creditcard: products
       refunds
       subscriptions
       subscriptions
       subscription_cancellation
       subscription_suspension
       subscription_reactivation
       subscription_amount_changes
       subscription_date_changes
       multiple_subscriptions
       subscription_payment_method_change
       subscription_payment_method_change_admin
       subscription_payment_method_change_customer
   
       Mollie - Apple Pay: products
       refunds
       subscriptions
       subscriptions
       subscription_cancellation
       subscription_suspension
       subscription_reactivation
       subscription_amount_changes
       subscription_date_changes
       multiple_subscriptions
       subscription_payment_method_change
       subscription_payment_method_change_admin
       subscription_payment_method_change_customer
   
       Mollie - SOFORT Banking: products
       refunds
       subscriptions
       subscription_cancellation
       subscription_suspension
       subscription_reactivation
       subscription_amount_changes
       subscription_date_changes
       multiple_subscriptions
       subscription_payment_method_change
       subscription_payment_method_change_admin
       subscription_payment_method_change_customer
   
       Mollie - Bankoverdracht: products
       refunds
   
       ### Product Bundles ###
   
       Database Version: 6.16.0
       Loopback Test: ✔
       Template Overrides: –
   
       ### Admin ###
   
       Enabled Features: activity-panels
       analytics
       coupons
       customer-effort-score-tracks
       experimental-products-task
       experimental-import-products-task
       experimental-fashion-sample-products
       experimental-product-tour
       shipping-smart-defaults
       shipping-setting-tour
       homescreen
       marketing
       multichannel-marketing
       mobile-app-banner
       navigation
       onboarding
       onboarding-tasks
       remote-inbox-notifications
       remote-free-extensions
       payment-gateway-suggestions
       shipping-label-banner
       subscriptions
       store-alerts
       transient-notices
       woo-mobile-welcome
       wc-pay-promotion
       wc-pay-welcome-page
   
       Disabled Features: minified-js
       new-product-management-experience
       settings
   
       Daily Cron: ✔ Next scheduled: 2022-11-01 15:05:53 +01:00
       Options: ✔
       Notes: 11
       Onboarding: completed
   
       ### Action Scheduler ###
   
       Canceled: 3
       Oldest: 2022-10-03 11:40:47 +0200
       Newest: 2022-10-18 23:07:39 +0200
   
       Complete: 3.310
       Oldest: 2022-11-01 12:51:40 +0100
       Newest: 2022-11-01 13:45:10 +0100
   
       Failed: 8
       Oldest: 2022-10-25 11:51:06 +0200
       Newest: 2022-11-01 11:18:10 +0100
   
       Pending: 6
       Oldest: 2022-11-01 13:50:10 +0100
       Newest: 2022-11-02 12:36:38 +0100
   
       ### Status report information ###
   
       Generated at: 2022-11-01 13:50:25 +01:00
       ```
   
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/problem-with-ga4/#post-16153466)
 * Hi there [@ib1222](https://wordpress.org/support/users/ib1222/) 👋
 * Thanks for reaching back about this and providing us with the site’s SSR.
    In
   it, I can see that the `Site Kit by Google: door Google – 1.86.0` plugin is installed
   and activated.
 * According to [its documentation](https://sitekit.withgoogle.com/documentation/getting-started/connecting-services/):
   “
   Site Kit creates an Analytics account on your behalf or connects an existing 
   one and adds the Analytics script to your site’s `<head>`. Site Kit will add 
   code for **both** Universal Analytics (UA) and [Google Analytics 4 (GA4)](https://sitekit.withgoogle.com/documentation/using-site-kit/ga4).”
 * I trust that points you in the right direction, but if you have more questions,
   let us know. We’re happy to help.
    -  This reply was modified 3 years, 7 months ago by [anastas10s](https://wordpress.org/support/users/anastas10s/).
      Reason: typo
 *  Thread Starter [ib1222](https://wordpress.org/support/users/ib1222/)
 * (@ib1222)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/problem-with-ga4/#post-16156480)
 * Sir please read my problem/question again from the start, that is not what I 
   asked for at all. I am talking about ORDERID in conversions. In my Google analytics,
   univeral I can find OrderID in e-commerce conversions but in GA4 I can not. That’s
   why I did send you also the help from google support.
 *  Thread Starter [ib1222](https://wordpress.org/support/users/ib1222/)
 * (@ib1222)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/problem-with-ga4/#post-16172324)
 * still no response..
 *  [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/)
 * (@xue28)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/problem-with-ga4/#post-16179853)
 * Hi [@ib1222](https://wordpress.org/support/users/ib1222/)
 * > By the way I got this instruction from Google analytics, but I don’t understand
   > what to do:
 * Can you please provide further details here? On what step(s) are you having trouble?
   Did you encounter any errors?
 * If a screenshot would be helpful, I’d recommend using [https://snipboard.io](https://snipboard.io)
   or [http://skitch.com/](http://skitch.com/). You can share the direct link to
   the image as a response to this topic.
    -  This reply was modified 3 years, 7 months ago by [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/).
 *  Thread Starter [ib1222](https://wordpress.org/support/users/ib1222/)
 * (@ib1222)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/problem-with-ga4/#post-16180811)
 * Look. I want to see ORDER ID in Google analytics 4, because it doesn’t show ORDER
   ID in analytics 4 conversions. But in Universal google analytics it shows the
   order ID. To show ORDER ID in google analytics 4 they provided those details.
   Please read it good…
 *  [Saif](https://wordpress.org/support/users/babylon1999/)
 * (@babylon1999)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/problem-with-ga4/#post-16189230)
 * Hello [@ib1222](https://wordpress.org/support/users/ib1222/),
 * Seems like a couple of GA4 users had the same question: [https://support.google.com/analytics/thread/119085854/can-i-see-order-ids-in-google-analytics-4?hl=en](https://support.google.com/analytics/thread/119085854/can-i-see-order-ids-in-google-analytics-4?hl=en)
 * According to the answer in the thread, you’ll need to create your own custom 
   dimension which is not within our scope of support here.
 * You can check the following guide for more help or contact Google directly: [https://support.google.com/analytics/answer/10075209](https://support.google.com/analytics/answer/10075209)
 * Hope this helps!
 *  [Joey – a11n](https://wordpress.org/support/users/jricketts4/)
 * (@jricketts4)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/problem-with-ga4/#post-16215065)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Problem with GA4’ is closed to new replies.

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 * Last reply from: [Joey – a11n](https://wordpress.org/support/users/jricketts4/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/problem-with-ga4/#post-16215065)
 * Status: resolved