Title: Problem with form plugin
Last modified: June 13, 2022

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# Problem with form plugin

 *  Resolved [Amy](https://wordpress.org/support/users/aminata88/)
 * (@aminata88)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/problem-with-form-plugin-3/)
 * Hello,
 * Your plugin has been integrated with the hotel boooking motopress plugin.
    I’ve
   integrated a form with the payment page in order to collect information about
   how the clients found my website. The problem is that I collect information half
   the time with the bookings.
 * Please could you help me to solve the matter ? Why do I not receive anytime the
   information needed when a client make a booking ?
 * Thank
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-form-plugin-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Njones35](https://wordpress.org/support/users/njones35/)
 * (@njones35)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/problem-with-form-plugin-3/#post-15734057)
 * Hi [@aminata88](https://wordpress.org/support/users/aminata88/) ,
 * I do apologize that you’re having trouble with this. My name is Nathanael and
   I will do my best to get this resolved for you ASAP.
 * We actually see this issue a lot, and in nearly every single case we discover
   that emails leave the website correctly, but are sanitized or deleted before 
   delivery by internet spam protection measures. Because spam protection rules 
   are constantly getting stricter, a form can sometimes stop working out of the
   blue. This can happen even if nothing has changed on your website.
 * Do you currently have an SMTP plugin installed to send your emails? If not, I
   recommend installing and configuring one straight away. Most SMTP plugins will
   do the job, but I’d recommend looking for one that includes message logging –
   these logs can be useful if we need to investigate the issue further. One free
   SMTP plugin that I know includes email logging is called “Post SMTP”.
 * SMTP sends messages in a way that looks more legitimate than the built-in WordPress
   mail service and helps your messages pass spam filters.
 * You should also check that your email messages are configured properly – here
   are 7 important things to check:
 * * Your SUBJECT line must not be blank.
 * * Your FROM address MUST match the domain of your website. It is often best to
   set up a dedicated email for this, like [noreply@mydomain.com](https://wordpress.org/support/topic/problem-with-form-plugin-3/noreply@mydomain.com?output_format=md).
 * * Your TO address should never match the FROM address. This looks unusual and
   can trigger spam deletion.
 * * If you specify a REPLY-TO address, it should never match the TO address.
 * * While you can include multiple addresses in your TO field, it is best to use
   the CC and BCC fields for additional recipients.
 * * Many spam filters are triggered by too many recipients in one email. For large
   lists (50 or more recipients), consider a service like Sendgrid or SendInBlue.
 * * Minimize the links you include. Email messages with lots of links may trigger
   spam filters.
 * Let me know if that helps.
 * Best,
 *  Thread Starter [Amy](https://wordpress.org/support/users/aminata88/)
 * (@aminata88)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/problem-with-form-plugin-3/#post-15742970)
 * Hello Njones35,
 * Thanks for your reply.
    Regarding the form to collect information during the 
   booking, Hotel Booking support suggested me to add their addon to allow the adding
   of additionnal fields. Maybe that issue appeared owing to the settings of the
   plugin.
 * Best.
 *  Plugin Support [Njones35](https://wordpress.org/support/users/njones35/)
 * (@njones35)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/problem-with-form-plugin-3/#post-15743032)
 * I’m glad you found a solution!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problem with form plugin’ is closed to new replies.

 * ![](https://ps.w.org/formidable/assets/icon-256x256.png?rev=2588749)
 * [Formidable Forms - Contact Form Plugin, Survey, Quiz, Payment, Calculator Form & Custom Form Builder](https://wordpress.org/plugins/formidable/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/formidable/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/formidable/)
 * [Active Topics](https://wordpress.org/support/plugin/formidable/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/formidable/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/formidable/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Njones35](https://wordpress.org/support/users/njones35/)
 * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/problem-with-form-plugin-3/#post-15743032)
 * Status: resolved