Title: Problem with Font customizer Last modified: December 2, 2016 --- # Problem with Font customizer * Resolved [pikatxu77](https://wordpress.org/support/users/pikatxu77/) * (@pikatxu77) * [9 years, 6 months ago](https://wordpress.org/support/topic/problem-with-font-customizer/) * Hello, I am active user Customizr Pro, I tried to write you from your support form [http://presscustomizr.com/support/](http://presscustomizr.com/support/), but when I send it “submit your support request”, it gives me the error: * [http://prnt.sc/deht9g](http://prnt.sc/deht9g) * For that reason that I write to you here on the problem, is the following one: * I changed the font type using the “Font Customizer” option, selecting an “Open Sans 300” in the body: * [http://prnt.sc/dehk9f](http://prnt.sc/dehk9f) * And the same for the “list”, where I have created a “new custom control” as explained here: [http://presscustomizr.com/support-forums/topic/customizr-pro-font-customizer-where-to-set-line-height-for-bulleted-list-on-page/](http://presscustomizr.com/support-forums/topic/customizr-pro-font-customizer-where-to-set-line-height-for-bulleted-list-on-page/) * And then selecting the “Open Sans 300”: * [http://prnt.sc/dehkyv](http://prnt.sc/dehkyv) * But since I put this configuration, I see that when I visit the page (before I deleted cache) with my iphone 5S, it puts a lot of margin on the breadcumbs, I show a screen of how I get: * [http://prnt.sc/dehm28](http://prnt.sc/dehm28) * If I drag with the finger, I see that it comes out as a hidden code: * [http://prnt.sc/dehndv](http://prnt.sc/dehndv) * It is the following code: * /* Setting : body */ body { font-family : ‘Open Sans’!important; } * /* Setting : list_en_post_y_paginas */ #content li { font-family : ‘Open Sans’! important; } * Is it a bug or something am I doing wrong, can I fix? * Thank you * Sorry for my english, is not very good. Viewing 8 replies - 1 through 8 (of 8 total) * [Menaka S.](https://wordpress.org/support/users/menakas/) * (@menakas) * [9 years, 6 months ago](https://wordpress.org/support/topic/problem-with-font-customizer/#post-8513984) * Hi, Looks like it is detecting a security threat from your IP. It could be just temporary. If the problem persists, then let us dig further. * Thread Starter [pikatxu77](https://wordpress.org/support/users/pikatxu77/) * (@pikatxu77) * [9 years, 6 months ago](https://wordpress.org/support/topic/problem-with-font-customizer/#post-8515688) * Hi, I’m still trying to send the support form, and I’m still showing the message of sucuri. * I have restarted my router (ip dynamic) to have another ip, and tried at different times of the day but I still can not send the support form. * I can I’ll try another day. - This reply was modified 9 years, 6 months ago by [pikatxu77](https://wordpress.org/support/users/pikatxu77/). * [Menaka S.](https://wordpress.org/support/users/menakas/) * (@menakas) * [9 years, 6 months ago](https://wordpress.org/support/topic/problem-with-font-customizer/#post-8518042) * Hi, Please post your site url so that I can check the CSS. * Meanwhile, I shall check the problem of you not being able to submit an issue at the Pro forums. - This reply was modified 9 years, 6 months ago by [Menaka S.](https://wordpress.org/support/users/menakas/). * Theme Author [presscustomizr](https://wordpress.org/support/users/nikeo/) * (@nikeo) * [9 years, 6 months ago](https://wordpress.org/support/topic/problem-with-font-customizer/#post-8518677) * Hi [@pikatxu77](https://wordpress.org/support/users/pikatxu77/), did you manage to post your message or are you still seeing the firewall screen ? Thanks * Thread Starter [pikatxu77](https://wordpress.org/support/users/pikatxu77/) * (@pikatxu77) * [9 years, 6 months ago](https://wordpress.org/support/topic/problem-with-font-customizer/#post-8519449) * Hi Nikeo, thanks for the interest. * Today I tried again, and the same thing happens, the message “sucuri” appears: [http://prnt.sc/dfzksf](http://prnt.sc/dfzksf) * I’ve done it with another ip (I rebooted my Adsl router to take another ip) * Thanks - This reply was modified 9 years, 6 months ago by [pikatxu77](https://wordpress.org/support/users/pikatxu77/). * Thread Starter [pikatxu77](https://wordpress.org/support/users/pikatxu77/) * (@pikatxu77) * [9 years, 6 months ago](https://wordpress.org/support/topic/problem-with-font-customizer/#post-8519468) * You can see my website url: [http://prnt.sc/dfzmtn](http://prnt.sc/dfzmtn) * Thank you * Theme Author [presscustomizr](https://wordpress.org/support/users/nikeo/) * (@nikeo) * [9 years, 6 months ago](https://wordpress.org/support/topic/problem-with-font-customizer/#post-8519514) * That’s really weird. can you try to contact me at [this email](https://wordpress.org/support/topic/problem-with-font-customizer/contact@presscustomizr.com?output_format=md) and give me your IP address in your message ? thanks - This reply was modified 9 years, 6 months ago by [presscustomizr](https://wordpress.org/support/users/nikeo/). * Thread Starter [pikatxu77](https://wordpress.org/support/users/pikatxu77/) * (@pikatxu77) * [9 years, 6 months ago](https://wordpress.org/support/topic/problem-with-font-customizer/#post-8520753) * Sent email, thanks Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Problem with Font customizer’ is closed to new replies. * ![](https://i0.wp.com/themes.svn.wordpress.org/customizr/4.4.24/screenshot.png) * Customizr * [Support Threads](https://wordpress.org/support/theme/customizr/) * [Active Topics](https://wordpress.org/support/theme/customizr/active/) * [Unresolved Topics](https://wordpress.org/support/theme/customizr/unresolved/) * [Reviews](https://wordpress.org/support/theme/customizr/reviews/) * 8 replies * 3 participants * Last reply from: [pikatxu77](https://wordpress.org/support/users/pikatxu77/) * Last activity: [9 years, 6 months ago](https://wordpress.org/support/topic/problem-with-font-customizer/#post-8520753) * Status: resolved