Title: Problem with filter for colors
Last modified: November 27, 2021

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# Problem with filter for colors

 *  Resolved [marinow1991](https://wordpress.org/support/users/marinow1991/)
 * (@marinow1991)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/problem-with-filter-for-colors/)
 * Hello 🙂
 * I really like your extension, but I have a problem with it.
 * I have taken out for:
 * Price
    Size Color Material
 * The filter for price and size work perfectly, but I have a problem with the color
   and material filter.
 * When I select a color, it does not show me the items, but when I select a size
   filter, then they are displayed.
 * For example, we are looking for women’s green shoes:
 * I choose the color green and I am not shown any items, but if I mark size 37 
   then all the green shoes appear, of which there is size 37.
 * This is the site where I use your plugin
    [https://armadabg.eu/produkt-kategoriya/%d0%be%d0%b1%d1%83%d0%b2%d0%ba%d0%b8/](https://armadabg.eu/produkt-kategoriya/%d0%be%d0%b1%d1%83%d0%b2%d0%ba%d0%b8/)
 * I will be very grateful if you help me 🙂

Viewing 15 replies - 1 through 15 (of 17 total)

1 [2](https://wordpress.org/support/topic/problem-with-filter-for-colors/page/2/?output_format=md)
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 *  Plugin Author [annastaa](https://wordpress.org/support/users/annastaa/)
 * (@annastaa)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/problem-with-filter-for-colors/#post-15109372)
 * Dear Marinow1991,
 * I think you use non-Latin (Cyrillic?) slugs for your product categories and attributes.
   Our plugin supports only Latin attributes/categories/tags slugs, please read 
   [this article of our troubleshoot guide](https://annasta.net/plugins/annasta-woocommerce-product-filters/troubleshoot/#non-latin_slugs)
   to learn about ways of resolving this filtering issue.
 *  Thread Starter [marinow1991](https://wordpress.org/support/users/marinow1991/)
 * (@marinow1991)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/problem-with-filter-for-colors/#post-15109403)
 * No, no my slugs is on latin
 * look –>>
    [https://ibb.co/VtwP5Ch](https://ibb.co/VtwP5Ch)
 *  Plugin Author [annastaa](https://wordpress.org/support/users/annastaa/)
 * (@annastaa)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/problem-with-filter-for-colors/#post-15110617)
 * Hello again Marinow1991,
 * Please edit your attribute terms slugs for them to be in Latin-only characters
   as well! To do that, follow the **Configure terms** link for each attribute of
   the **Products > Attributes** admin section. You can consult [the troubleshoot article that I mentioned yesterday](https://annasta.net/plugins/annasta-woocommerce-product-filters/troubleshoot/#non-latin_slugs):
   an example of such link is selected by red rectangle on the relevant screenshot.
 *  Thread Starter [marinow1991](https://wordpress.org/support/users/marinow1991/)
 * (@marinow1991)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/problem-with-filter-for-colors/#post-15112413)
 * I did everything as you described, but again it doesn’t work.
    Am I mistaken?
 * [https://ibb.co/ccWBQCD](https://ibb.co/ccWBQCD)
    [https://ibb.co/fHxscV0](https://ibb.co/fHxscV0)
 *  Plugin Author [annastaa](https://wordpress.org/support/users/annastaa/)
 * (@annastaa)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/problem-with-filter-for-colors/#post-15112701)
 * Marinow1991,
 * I can see that you have changed the color names’ slugs, and if you now go to 
   your shop page, you will see that the color filters work without problems. However,
   you still have non-Latin slugs in Products > **Categories**. Please change the“
   обувки”, “портмонета” and other Cyrillic category slugs to latin letters!
 *  Thread Starter [marinow1991](https://wordpress.org/support/users/marinow1991/)
 * (@marinow1991)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/problem-with-filter-for-colors/#post-15114206)
 * Hello
 * I also changed the slugs of the categories, but there is no progress. The filter
   does not work.
 * I also made a video to see this`
 *  Plugin Author [annastaa](https://wordpress.org/support/users/annastaa/)
 * (@annastaa)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/problem-with-filter-for-colors/#post-15116412)
 * Hello again Marinow1991,
 * Perhaps you also need to check if the products are associated with the proper
   color attributes?
 * You see, if the filters didn’t work due to a conflict with your theme or some
   3d party plugin, they wouldn’t work everywhere. Please check [this page](https://armadabg.eu/produkt-kategoriya/portmoneta/?pa_colors-filter=cheren&archive-filter=1),
   here things seem to work as expected!
 *  Plugin Author [annastaa](https://wordpress.org/support/users/annastaa/)
 * (@annastaa)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/problem-with-filter-for-colors/#post-15116426)
 * PS You can also use [this page](https://armadabg.eu/shop/) of your site to see
   which products you currently have associated with particular colors.
 *  Thread Starter [marinow1991](https://wordpress.org/support/users/marinow1991/)
 * (@marinow1991)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/problem-with-filter-for-colors/#post-15116693)
 * All products are related to their colors.
    You can see in my video. For example,
   when I choose white, it tells me that I don’t have products with white, but when
   I mark it, the variation makes my products work.
 * I think the plugin has some problem with variations.
 * Indeed, products that do not have variation work properly …
 * I hope to solve this problem together, because your extension is good, works 
   quickly and is convenient.
 *  Plugin Author [annastaa](https://wordpress.org/support/users/annastaa/)
 * (@annastaa)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/problem-with-filter-for-colors/#post-15116940)
 * Dear Marinow1991,
 * Unfortunately, there is only so much information about your attributes setup 
   that the front end view can provide us with! At this point it would be very useful
   to see how your attributes are registered in products. Do you perhaps use some
   3d party plugin or custom code to attach attributes to products / create variations?
   Please [contact us](https://annasta.net/contact-us/) if you wish for us to check
   your backend to try and understand the problem better.
 * Also, can you please try to explain what you mean when you say:
 * > For example, when I choose white, it tells me that I don’t have products with
   > white, **but when I mark it, the variation makes my products work**.
 * Do you use the [Stock filter variations support](https://annasta.net/plugins/annasta-woocommerce-product-filters/documentation/#stock_filter_variations_support)
   option located on annasta Filters > Plugin settings in combination with **Out
   of stock visibility** setting located on the WooCommerce > Settings > Products
   > Inventory page?
 *  Thread Starter [marinow1991](https://wordpress.org/support/users/marinow1991/)
 * (@marinow1991)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/problem-with-filter-for-colors/#post-15117056)
 * Yes, I have the Stock filter variations support option enabled.
 * It turned out that after I turned off this option. The problem is fixed, but 
   this option is extremely important to me and without it my size filter does not
   work properly.
 *  Plugin Author [annastaa](https://wordpress.org/support/users/annastaa/)
 * (@annastaa)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/problem-with-filter-for-colors/#post-15117370)
 * I have just checked on a test site with both **Stock filter variations support**
   and **Hide out of stock items from the catalog** enabled, but still fail to reproduce
   the issue!
 * To cover the basics, please do **make sure that you don’t use any 3d party plugin
   or custom code when editing your product variations**! Such custom code may not
   set the proper Woocommerce database flags that out of stock variations support
   relies on.
 * You could perform the following test:
 * 1. Go to the All Products section in your WordPress admin
    2. Select “Edit” for
   a product (shoe?) which definitely has the black in stock variation 3. Scroll
   down to open the **Variations tab** of this product settings page, make sure 
   that there is at least 1 black variation marked as “in stock” (or having the 
   positive stock quantity), and push the Save changes button under the list of 
   product variations. 4. Push the product Update button 5. Reload your shoes category
   page, then apply the “Black” filter. Does it show the product now?
 * I have also set up a similar example on our demo page (with **Stock filter variations
   support** and Woocommerce > Settings > Products > Inventory > **Hide out of stock
   items from the catalog** enabled): please [click here](https://annasta.net/demos/annasta-woocommerce-product-filters-premium/shop/?color=red&product-categories=fruit)
   to see it with the “Fruit” (category) and “Red” (color) filters applied.
 * Apples have 3 Red color variations (combined with Large, Medium, Small sizes).
   2 of these variations are out of stock and 1 size is in stock. With the red color
   filter selected on the demo page, apples get displayed. Plums on the other hand
   have their Red variation out of stock, so they will appear in the filtered list
   only if you remove the Red filter. Does this set up remind your case?
 *  Thread Starter [marinow1991](https://wordpress.org/support/users/marinow1991/)
 * (@marinow1991)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/problem-with-filter-for-colors/#post-15118114)
 * “To cover the basics, please do make sure that you don’t use any 3d party plugin
   or custom code when editing your product variations! Such custom code may not
   set the proper Woocommerce database flags that out of stock variations support
   relies on.”
 * **I dont use 3D plugin for product variations**
 * “`1. Go to the All Products section in your WordPress admin
    2. Select “Edit”
   for a product (shoe?) which definitely has the black in stock variation 3. Scroll
   down to open the Variations tab of this product settings page, make sure that
   there is at least 1 black variation marked as “in stock” (or having the positive
   stock quantity), and push the Save changes button under the list of product variations.
   4. Push the product Update button 5. Reload your shoes category page, then apply
   the “Black” filter. Does it show the product now?`”
 * **I tried this but that’s not the problem.**
 *     ```
       I have also set up a similar example on our demo page (with Stock filter variations support and Woocommerce > Settings > Products > Inventory > Hide out of stock items from the catalog enabled): please click here to see it with the “Fruit” (category) and “Red” (color) filters applied.
   
       Apples have 3 Red color variations (combined with Large, Medium, Small sizes). 2 of these variations are out of stock and 1 size is in stock. With the red color filter selected on the demo page, apples get displayed. Plums on the other hand have their Red variation out of stock, so they will appear in the filtered list only if you remove the Red filter. Does this set up remind your case?
       ```
   
 * **It seems to work well for you.**
 *     ```
       Obviously the problem is somewhere deeper.
   
       Will you be able to see if I give you access via TeamViewer.
   
       Also to make correspondence via Skype or Viber to make things happen faster and more concentrated.
       ```
   
 *  Plugin Author [annastaa](https://wordpress.org/support/users/annastaa/)
 * (@annastaa)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/problem-with-filter-for-colors/#post-15118456)
 * Marinow1991,
 * Since there always exists a high chance of plugins going into conflicts with 
   one another, before moving on to any in-depth debugging, please perform the standard
   conflicts detection by disabling all the rest of plugins apart from Woocommerce
   and the filters.
 * Test the variations filtering without 3d party interventions. If the problem 
   persists, temporarily activate the native Woocommerce Storefront theme, and check
   again. If the issue disappears after activating Storefront, you are welcome to
   request the theme compatibility check [via our contact form](https://annasta.net/contact-us/).
 * If the filters perform as expected with your theme and the rest of the plugins
   deactivated, start re-activating the previously disabled plugins one by one, 
   each time testing in order to detect which one triggers the filtering issue. 
   After you find the culprit, I’m afraid you will need to choose which functionality
   is more important for your site, and either go with that plugin, or disable it
   and use our filters.
 *  Thread Starter [marinow1991](https://wordpress.org/support/users/marinow1991/)
 * (@marinow1991)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/problem-with-filter-for-colors/#post-15118592)
 * I tried to stop all plugins and leave only
    -annasta Woocommerce Product Filters-
   woocmmerce
 * * The problem remained.
 * I tried to change the theme to
    -Astra I tried too -Twenty Nineteen
 * * The problem remained.

Viewing 15 replies - 1 through 15 (of 17 total)

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 * 17 replies
 * 2 participants
 * Last reply from: [annastaa](https://wordpress.org/support/users/annastaa/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/problem-with-filter-for-colors/page/2/#post-15168737)
 * Status: resolved