Support » Plugin: WooCommerce » Problem with Filter by Attributes widget

  • Resolved docudelight811

    (@docudelight811)


    Hi everyone,

    I’m using WooCommerce “Filter by Attributes” widget for a shop page and it seems the filter doesn’t work. The result shows the whole product again. I use Divi theme (blog post module, shows “Products”) to build the shop page. Is there a way to ‘connect’ the filter function with Divi so that the widget could work?

    Thanks in advance.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support MayKato woo-hc

    (@maykato)

    Hello,

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter docudelight811

    (@docudelight811)

    Thank you for replying! Here’s the system report you mentioned.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://biblioteca.virtualtidbits.com
    Site address (URL): https://biblioteca.virtualtidbits.com
    WC Version: 5.2.2
    REST API Version: ✔ 5.2.2
    WC Blocks Version: ✔ 5.0.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.1.5
    Log Directory Writable: ✔
    WP Version: 5.7.1
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.16
    PHP Post Max Size: 1 GB
    PHP Time Limit: 180
    PHP Max Input Vars: 3000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 10.3.28-MariaDB-cll-lve
    Max Upload Size: 1 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.2.2
    WC Database Prefix: wpbh_
    Total Database Size: 8.24MB
    Database Data Size: 6.64MB
    Database Index Size: 1.60MB
    wpbh_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbh_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbh_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbh_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpbh_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbh_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbh_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpbh_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbh_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbh_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbh_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbh_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbh_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbh_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbh_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wpbh_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbh_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbh_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbh_aws_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbh_aws_index: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
    wpbh_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbh_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpbh_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbh_options: Data: 2.03MB + Index: 0.06MB + Engine InnoDB
    wpbh_postmeta: Data: 0.25MB + Index: 0.14MB + Engine InnoDB
    wpbh_posts: Data: 3.38MB + Index: 0.06MB + Engine InnoDB
    wpbh_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wpbh_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbh_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbh_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbh_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpbh_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbh_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpbh_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbh_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbh_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbh_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbh_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbh_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbh_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpbh_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpbh_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbh_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpbh_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbh_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbh_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbh_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 33
    cpt_staff_lst_item: 2
    custom_css: 1
    customize_changeset: 3
    et_body_layout: 6
    et_footer_layout: 1
    et_header_layout: 1
    et_pb_layout: 6
    et_template: 19
    et_theme_builder: 5
    nav_menu_item: 52
    page: 31
    post: 4
    product: 7
    revision: 274
    um_directory: 1
    um_form: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (9) ###
    
    Advanced Woo Search: by ILLID – 2.26
    PublishPress Authors: by PublishPress – 3.13.1
    Staff List: by abcFolio – 1.4.8
    Themify - WooCommerce Product Filter: by Themify – 1.3.4
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.56
    
    WooCommerce Blocks: by Automattic – 5.0.0
    WooCommerce: by Automattic – 5.2.2
    WP-PageNavi: by Lester 'GaMerZ' Chan – 2.93.4
    WP User Avatar: by ProfilePress – 2.2.16
    
    ### Inactive Plugins (2) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.9
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.26
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #249 - /publicaciones/
    Cart: #239 - /cart/
    Checkout: #240 - /checkout/
    My account: #241 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Divi Child Theme
    Version: 1.0.0
    Author URL: https://divilife.com
    Child Theme: ✔
    Parent Theme Name: Divi
    Parent Theme Version: 4.9.4
    Parent Theme Author URL: http://www.elegantthemes.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 12
    Oldest: 2021-04-30 05:24:05 +0000
    Newest: 2021-05-03 06:26:29 +0000
    
    Pending: 1
    Oldest: 2021-05-03 15:50:56 +0000
    Newest: 2021-05-03 15:50:56 +0000
    
    ### Status report information ###
    
    Generated at: 2021-05-03 14:31:53 +00:00
    
    Plugin Support MayKato woo-hc

    (@maykato)

    Hi again,

    Could you also send me an example page URL that uses the “Filter by Attributes” widget?

    Thread Starter docudelight811

    (@docudelight811)

    Hi,

    Please find the example page URL below.
    https://biblioteca.virtualtidbits.com/publicaciones/

    The “Filter by Attributes” widget that I use is for “Published Year” and “Autores”

    Plugin Support MayKato woo-hc

    (@maykato)

    Hi,

    Thank you for your reply. Can you please make sure that you have created global attributes under Products > Attributes, and that global attributes are added to products. If you manually add attributes to product individually, the Filter by attributes won’t work properly: https://docs.woocommerce.com/document/managing-product-taxonomies/#section-8

    Thread Starter docudelight811

    (@docudelight811)

    Hi,

    I have the global attribute listed on Products > Attributes page and that I have added the attributes to the product.

    Plugin Support MayKato woo-hc

    (@maykato)

    Hi,

    OK, let’s rule out any conflicts. Can you please temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce. If that resolves the issue, then re-enable plugins one-by-one until you find the one that’s causing the conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter docudelight811

    (@docudelight811)

    Hi,

    Thank you for your help! The widget has been working smoothly.

    Plugin Support MayKato woo-hc

    (@maykato)

    Hi,

    Thank you for the update. Glad to hear that the widget is working now. I’m marking this thread as resolved. If you have any further questions, please feel free to open a new topic.

Viewing 9 replies - 1 through 9 (of 9 total)
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