Title: Problem with filter
Last modified: March 22, 2019

---

# Problem with filter

 *  [mishalse](https://wordpress.org/support/users/mishalse/)
 * (@mishalse)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/problem-with-filter-7/)
 * I am using the Premium version of the plugin and created several custom fields(
   The options below Categories). If someone filters the products using the Size
   the other options get a (0) next to them. Is there a way to change that?
 * To clarify, someone selects 6×9 they cannot see how many 6×9 Modern Rugs there
   are. Is there a way have the catalog show how many 6×9, Modern rugs there are
   specifically in the filter sidebar?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-filter-7%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 15 replies - 1 through 15 (of 26 total)

1 [2](https://wordpress.org/support/topic/problem-with-filter-7/page/2/?output_format=md)
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 *  [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/problem-with-filter-7/#post-11345447)
 * Hi [@mishalse](https://wordpress.org/support/users/mishalse/),
 * Yes you can do this in:
    “Ultimate Product Catalog Settings” > “Options” > “Basic”
   > “Catalog Page Functionality” > **Enable ->** “Hide Empty Filtering Options”
 *  Thread Starter [mishalse](https://wordpress.org/support/users/mishalse/)
 * (@mishalse)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/problem-with-filter-7/#post-11345494)
 * Thank you for the speedy response. That was exactly it 🙂
 *  Thread Starter [mishalse](https://wordpress.org/support/users/mishalse/)
 * (@mishalse)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/problem-with-filter-7/#post-11345503)
 * Wait, I spoke too soon. This is a screenshot of the issue.
    [http://prnt.sc/n1mob0](http://prnt.sc/n1mob0)
 *  Thread Starter [mishalse](https://wordpress.org/support/users/mishalse/)
 * (@mishalse)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/problem-with-filter-7/#post-11353558)
 * Any more instructions would be helpful, thanx.
 *  [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/problem-with-filter-7/#post-11353621)
 * Hi mishalse,
 * Thanks for letting us know (it should definitely not show zero).
 * When we try using the Price slider, the numbers seem to appear briefly, so there
   might be a conflict there. As a test, could you try disabling price slider briefly?
 * To do this, go to “Options”->”Basic”, then scroll down and disable the “Allow
   Price Filtering” option.
 *  Thread Starter [mishalse](https://wordpress.org/support/users/mishalse/)
 * (@mishalse)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/problem-with-filter-7/#post-11353773)
 * Hey ,
    I turned off this function “Allow Price Filtering” on the Basic > Options
   page. That glitch is still showing though.
 *  [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/problem-with-filter-7/#post-11358779)
 * Okay, thank you for trying that. At this point, I’m really not certain what the
   issue is. It could be anything, from the way you input the values in the custom
   fields, to empty fields not being treated correctly, to the specific characters
   in your fields or categories that are causing a conflict, to a conflict with 
   another plugin, to a conflict with the theme, etc.
 * I’d suggest you try disabling the “Clear All” button, just in case, and, because
   you are using the premium version, if that doesn’t work, please email us at [contact@etoilewebdesign.com](https://wordpress.org/support/topic/problem-with-filter-7/contact@etoilewebdesign.com?output_format=md),
   so we can further troubleshoot and share screenshots and log in if necessary.
 * Thank you
    -  This reply was modified 7 years, 2 months ago by [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/).
 *  Thread Starter [mishalse](https://wordpress.org/support/users/mishalse/)
 * (@mishalse)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/problem-with-filter-7/#post-11368119)
 * Ok, I think I found the bug.
    I created a new catalog on this page [https://www.arslanianbros.com/case-studies/](https://www.arslanianbros.com/case-studies/).
 * The zeroing-out of categories happens when a product has more than one item checked
   in one of its custom fields.
 * On that page, I have the ‘filter test 2’ product to have just 1 custom field 
   checks. It’s set to ‘filter blue’.
 * Then, I have ‘filter test 1’ set to 2 colors, it’s set to ‘filter red’. If ‘filter
   red’ is selected the colors are zeroed-out but the size is not.
 * Hopefully that all makes sense. Is there a way I can have multiple custom fields
   selected? I need to select multiple colors for some of these rugs.
 *  [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/problem-with-filter-7/#post-11372512)
 * Just wanted to let you know that we’re still looking into this, but that we think
   it could be either what you mentioned (about a product having more than one value
   for a field) or perhaps related to the counts not getting updated on spreadsheet
   import. Did you happen to upload your products via spreadsheet import?
 * Also, while we’re working to recreate the issue, you could temporarily hide the
   counts using some custom CSS. For example:
 *     ```
       prod-cat-sidebar span span {
       display: none;
       }
       ```
   
 * This way, your customers won’t be misled into thinking there are no matching 
   products.
 *  Thread Starter [mishalse](https://wordpress.org/support/users/mishalse/)
 * (@mishalse)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/problem-with-filter-7/#post-11379901)
 * The products on the test catalog were created manually.
 *  Thread Starter [mishalse](https://wordpress.org/support/users/mishalse/)
 * (@mishalse)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/problem-with-filter-7/#post-11380019)
 * Should it be possible to have more than 1 category selected? It seems like a 
   fairly necessary feature.
 *  [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/problem-with-filter-7/#post-11384723)
 * There is no option to add products to multiple categories. That type of functionality
   is available via either the tags or the custom fields features (available in 
   the premium version).
 *  Thread Starter [mishalse](https://wordpress.org/support/users/mishalse/)
 * (@mishalse)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/problem-with-filter-7/#post-11384768)
 * The Custom fields are what is causing the issue.
 * If I select multiple categories for the Custom Fields they are zero-ed out on
   the live page when I filter products.
 *  [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/problem-with-filter-7/#post-11387523)
 * I understand that, and we’re working to recreate this and correct any necessary
   issues related to this feature. That being said, all the filtering still looks
   like it’s working 100% on your site. It’s just the count numbers that are incorrect,
   which is why we recommended just using CSS to hide them in the meantime.
 *  Thread Starter [mishalse](https://wordpress.org/support/users/mishalse/)
 * (@mishalse)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/problem-with-filter-7/#post-11387614)
 * Ok, I understand.
 * Is possible for me to try the Premium version of the plugin on a different site,
   temporarily. Maybe it was setup incorrectly when the site was built out, or there
   is some interference from this theme/site.

Viewing 15 replies - 1 through 15 (of 26 total)

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## Tags

 * [custom fields](https://wordpress.org/support/topic-tag/custom-fields/)
 * [filter](https://wordpress.org/support/topic-tag/filter/)

 * 26 replies
 * 2 participants
 * Last reply from: [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/problem-with-filter-7/page/2/#post-11478750)
 * Status: not resolved