Title: problem with file
Last modified: December 15, 2017

---

# problem with file

 *  Resolved [ebaltrusaitis](https://wordpress.org/support/users/ebaltrusaitis/)
 * (@ebaltrusaitis)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/problem-with-file/)
 * All my products are virtual and are in a google drive account, I’m using woocommerce
   and when I create a link to share the google drive files and add it to the specific
   product, when making the purchase process woocommerce releases me a file called
   open with no extension to download and not my file, how do I solve this?

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Praveen a11n](https://wordpress.org/support/users/spraveenitpro/)
 * (@spraveenitpro)
 * Automattic Happiness Engineer
 * [8 years, 5 months ago](https://wordpress.org/support/topic/problem-with-file/#post-9784707)
 * Hi [@ebaltrusaitis](https://wordpress.org/support/users/ebaltrusaitis/),
 * This is most likely an issue with the sharing link that is provided by Google
   itself which is not for the file to be downloaded but rather for us to visit 
   the page and download ourselves. Can you use this site [https://sites.google.com/site/gdocs2direct/](https://sites.google.com/site/gdocs2direct/)
   to convert the sharing url to a downloadable one?
 * Please note that this will only work for files that you UPLOAD to Google Drive.
   It will not work for documents, presentations, etc. created inside Google Drive.
   If you want to create a direct link to those, first download them to your computer
   then upload that file back on to Google Drive.
 * Cheers!
 *  Thread Starter [ebaltrusaitis](https://wordpress.org/support/users/ebaltrusaitis/)
 * (@ebaltrusaitis)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/problem-with-file/#post-9784949)
 * I took my files and generated a .zip and generated the link from that .zip using
   the site you gave me and it still did not work, you think I should download all
   the files to generate new .zip files and upload them there Yes, do the test?
 *  Thread Starter [ebaltrusaitis](https://wordpress.org/support/users/ebaltrusaitis/)
 * (@ebaltrusaitis)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/problem-with-file/#post-9791488)
 * My problem is not solved, does anyone have any more tips? Is there a plugin to
   solve this problem?
 *  [Joel Williams](https://wordpress.org/support/users/joelwills/)
 * (@joelwills)
 * Automattic Happiness Engineer
 * [8 years, 4 months ago](https://wordpress.org/support/topic/problem-with-file/#post-9852567)
 * Hi there!
 * A direct link to the file on Google Drive works when I test. Did you try using
   the link Praveen sent you?
 *  Thread Starter [ebaltrusaitis](https://wordpress.org/support/users/ebaltrusaitis/)
 * (@ebaltrusaitis)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/problem-with-file/#post-9856671)
 * Friend tried to use the link that Praveen passed and in my case does not work,
   what happens is that the sharing link that google drive generates is a link to
   open the google drive page where the file is, I needed to have a link To download
   the file directly, do you understand?
 *  [Zandy Ring](https://wordpress.org/support/users/zandyring/)
 * (@zandyring)
 * Automattic Happiness Engineer
 * [8 years, 3 months ago](https://wordpress.org/support/topic/problem-with-file/#post-9970438)
 * Hi there, if the files are not UPLOADED to Google Drive, then it won’t work correctly.
   Can you test this with one file? Can you download it to your computer, save it,
   then re-upload it to Google Drive, and then test the link converter?
 * Cheers!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘problem with file’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
 * [WooCommerce](https://wordpress.org/plugins/woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/)

 * 6 replies
 * 4 participants
 * Last reply from: [Zandy Ring](https://wordpress.org/support/users/zandyring/)
 * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/problem-with-file/#post-9970438)
 * Status: resolved