Title: problem with file upload!
Last modified: June 1, 2020

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# problem with file upload!

 *  Resolved [bbk88](https://wordpress.org/support/users/bbk88/)
 * (@bbk88)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/problem-with-file-upload/)
 * Hello
 * Thanks for your great plugin
 * I am proud to use this plugin and the result of your efforts is very helpful.
   
   There is a new problem with uploading files in the plugin. When the file name
   contains non-English letters (i mean all of characters be non-english or non-
   latin for example all letters that make up the file name contain Arabic or Persian
   letters), the file will not be uploaded. But when there is at least one character
   from the English letters or latin letters, the file is uploaded. we check it 
   exmaple file name : ترجمه انگلیسی به فارسی . pdf exmaple file name : ترجمه . 
   docx Non-English sites have trouble uploading files.
 * I look forward to hearing from you
    Thank you very much
    -  This topic was modified 5 years, 11 months ago by [Yui](https://wordpress.org/support/users/fierevere/).
    -  This topic was modified 5 years, 11 months ago by [Yui](https://wordpress.org/support/users/fierevere/).
      Reason: redundant link(s) deleted
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-file-upload%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/problem-with-file-upload/#post-12924057)
 * Hi [@bbk88](https://wordpress.org/support/users/bbk88/),
 * I tried to replicate your issue in my test site and it works fine, so could you
   contact your host provider and check that there is no issues in the folder where
   you store attachments? Also, you can try to deactivate attachments mask by going
   to tickets – settings – Advanced tab, scrolling down until you find the attachment
   overrides section and check the Do Not Mask Attachment Links. This will only 
   work for new tickets.
 * Regards.

Viewing 1 replies (of 1 total)

The topic ‘problem with file upload!’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/problem-with-file-upload/#post-12924057)
 * Status: resolved