Title: Problem with file link
Last modified: August 31, 2016

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# Problem with file link

 *  [WINEYES](https://wordpress.org/support/users/wineyes/)
 * (@wineyes)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/problem-with-file-link/)
 * I have a problem with the link to the file.
 * Site link: [http://otticacapello.it/centri-vista/eye-wellness/](http://otticacapello.it/centri-vista/eye-wellness/)
 * ——-
 * Everything works properly, email, contact form, email monitor and even preview
   the link works, but when I click on it you will see a blank page with the following
   link:
       [http://otticacapello.it/centri-vista/eye-wellness/wp-content/plugins/email-before-download/download.php?dl=e5462bb4006b970b188c145e196a097a](http://otticacapello.it/centri-vista/eye-wellness/wp-content/plugins/email-before-download/download.php?dl=e5462bb4006b970b188c145e196a097a)
 * It states that until recently was working properly, and even works on some PCs
   but on others not.
 * The site in question is inside an installation multisite, where I used the plugin
   and it works correctly, as you can see:
 * [http://otticacapello.it/centri-vista/lenti-a-contatto](http://otticacapello.it/centri-vista/lenti-a-contatto)
 * I tried to uninstall and even to recreate the files but nothing changes.
 * Thanks in advance for your support.
 * [https://wordpress.org/plugins/email-before-download/](https://wordpress.org/plugins/email-before-download/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [dtynan](https://wordpress.org/support/users/dtynan/)
 * (@dtynan)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/problem-with-file-link/#post-7330206)
 * See my long discussion of this problem here:
    [https://wordpress.org/support/topic/email-before-download-just-hangs-after-clicking-link?replies=9](https://wordpress.org/support/topic/email-before-download-just-hangs-after-clicking-link?replies=9)
 * Scroll down to my comment that begins:
    “The download works for Firefox and other
   browsers — just not Chrome.” and then read that entire comment closely.
 * You have the same problem. Something about your site or your PDF, in combination
   with the way EBD delivers the file (possibly), causes problems with Chrome’s 
   internal PDF viewer. The person experiencing that problem in that post actually
   ended up doing option “C” (turn off hide/mask setting). If you have that checked,
   you should uncheck it and try again.
 * Note that you may need to clear your browser cache to get a good test because
   Chrome’s behavior can change based on whether the PDF is cached or not by the
   browser.
 *  Thread Starter [WINEYES](https://wordpress.org/support/users/wineyes/)
 * (@wineyes)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/problem-with-file-link/#post-7330218)
 * Great works perfectly!
 * I chose option C of your old post.
 * I thank you for the quick and efficient help and congratulations for the plugin!
 * Thanks
 *  [dtynan](https://wordpress.org/support/users/dtynan/)
 * (@dtynan)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/problem-with-file-link/#post-7330245)
 * You’re welcome.
 * By the way, it’s not my plugin, it’s made by M&S Consulting (who I don’t know).
   I just happen to use it on a couple of websites and I made a bunch of modifications
   to my copy, so I became somewhat familiar with how it works. I noticed that there
   were tons of people out here who needed help setting it up and that I could answer
   quite a few of the questions people had, so I started doing that and as time 
   permits I’ll drop by every couple of days and answer anything out here. At this
   point I’ve seen most of the issues, so it’s usually pretty easy to do and doesn’t
   take too long.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problem with file link’ is closed to new replies.

 * ![](https://ps.w.org/email-before-download/assets/icon-256x256.jpg?rev=1813522)
 * [Email Before Download](https://wordpress.org/plugins/email-before-download/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/email-before-download/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/email-before-download/)
 * [Active Topics](https://wordpress.org/support/plugin/email-before-download/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/email-before-download/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/email-before-download/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [dtynan](https://wordpress.org/support/users/dtynan/)
 * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/problem-with-file-link/#post-7330245)
 * Status: not resolved