I’m now having additional issues – just trying to edit things (ie clicking on customise in Appearance) is taking me to a page saying the website cannot handle the request. I don’t know if it’s something to do with my theme, I have tried to activate another one and that led to my site disappearing completely (I managed to revert). Any help would be really appreciated – thank you.
Please ignore my last comment, that turned out to be unrelated! Original problem still remaining.