Problem with email for clients

  • Resolved dionisis1987

    (@dionisis1987)


    7 years, 1 month ago

    I dont know why but when a client orders something I receive the email with the order but the client doesnt receive any email. I added an smtp plugin but it didnt work too.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor motopress

    (@motopress)

    7 years, 1 month ago

    What payment method does your client use?

    Plugin Contributor motopress

    (@motopress)

    7 years, 1 month ago

    Hi @dionisis1987,
    Email is sent to your client only after order status is changed (from Pending to Complete). In case of “Cash on delivery” method you will need to set Complete status manually and email will be sent after that. We’ll think about adding notification email for your clients to receive right after the order. Thank you.

    Thread Starter dionisis1987

    (@dionisis1987)

    7 years, 1 month ago

    Thank you very much for your answer and your support.

    Plugin Contributor motopress

    (@motopress)

    7 years, 1 month ago

    Thank you for your feedback and ideas.

Viewing 4 replies - 1 through 4 (of 4 total)
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