Title: Problem with email
Last modified: March 28, 2021

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# Problem with email

 *  Resolved [Heheda](https://wordpress.org/support/users/atmercato/)
 * (@atmercato)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/problem-with-email-5/)
 * Hello,
    There is a problem regarding to the email. When an user pre-order something,
   there will be double email(email or order+ email for invoice). I don’t want the
   user to get the email for invoice, I only want user to get a single email. How
   can I do it? And it is possible to let user to receive a custom email which is
   only for pre-order? Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [Niloy](https://wordpress.org/support/users/niloybrightvessel/)
 * (@niloybrightvessel)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/problem-with-email-5/#post-14250137)
 * Hi,
    – we just test it on our dev server and it’s sending only one email at a
   time. most probably another plugin is sending the order email. – you can override
   the preorder email template in the pro version
 *  Thread Starter [Heheda](https://wordpress.org/support/users/atmercato/)
 * (@atmercato)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/problem-with-email-5/#post-14250157)
 * Hello, could you specify which email does this plugin sends? thank you!
 *  [Niloy](https://wordpress.org/support/users/niloybrightvessel/)
 * (@niloybrightvessel)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/problem-with-email-5/#post-14250165)
 * i don’t know .
    To troubleshoot, disable all plugins but WooCommerce and also
   switch temporarily to “Twenty Twenty-One” theme – does it work? If yes, you have
   a conflict with your current theme or one of the plugins. Hope this helps!
 *  [Drmak](https://wordpress.org/support/users/drmak/)
 * (@drmak)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/problem-with-email-5/#post-14434086)
 * Niloy, hi!
 * Can you please tell more about preorder email template in the pro version of 
   the plugin? Because I can’t find any information about this on your website. 
   And this is the feature that I am missing.
 * If I understand correctly in free version there is no custom template for preorder
   status and customer receive only invoice email, right?
 *  [Niloy](https://wordpress.org/support/users/niloybrightvessel/)
 * (@niloybrightvessel)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/problem-with-email-5/#post-14434554)
 * Hi [@drmak](https://wordpress.org/support/users/drmak/) ,
    yes the free version
   user will only receive invoice email. but in the pro version, you can override
   the email templates. here is the template listed below we provide in the pro 
   version:
    - Pre-order Order
    - New pre-order
    - Pre-order Alert
    -  Pre-order available today
 *  [Drmak](https://wordpress.org/support/users/drmak/)
 * (@drmak)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/problem-with-email-5/#post-14435448)
 * Thanks for quick response [@niloybrightvessel](https://wordpress.org/support/users/niloybrightvessel/),
   
   just want to double-check.
 * In pro version customers who preorder items may receive custom email (one of 
   4, which you described before). And order status automatically will change to“
   preorder” like in free version, right?
 *  [Niloy](https://wordpress.org/support/users/niloybrightvessel/)
 * (@niloybrightvessel)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/problem-with-email-5/#post-14438390)
 * yes 🙂
    please create a separate ticket to do further discussion.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Problem with email’ is closed to new replies.

 * ![](https://ps.w.org/pre-orders-for-woocommerce/assets/icon-256x256.gif?rev=2944662)
 * [Pre-Orders for WooCommerce](https://wordpress.org/plugins/pre-orders-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pre-orders-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pre-orders-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/pre-orders-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pre-orders-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pre-orders-for-woocommerce/reviews/)

 * 7 replies
 * 3 participants
 * Last reply from: [Niloy](https://wordpress.org/support/users/niloybrightvessel/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/problem-with-email-5/#post-14438390)
 * Status: resolved