Problem with displaying the discounted price

  • Resolved neptune974

    (@neptune974)


    2 years, 5 months ago

    Hi everyone,

    I don’t know when it happened (maybe due to a theme or woocommerce update) but I can’t get the discounted price of an item to be displayed throughout the shop.

    Usually, when I added a price in the “Promotional price” field (the backoffice of the native woocommerce product sheet) the regular price was displayed in crossed out mode and the promotional price took over in the product sheet display.
    From now on, when I add a “promotional price” the product sheet loads continuously!

    Adding the discounted price in the backoffice: https://www.mado.re/files/error/P2.jpg

    —
    My current WP settings
    Wordpress – Version 5.8.2
    Woocommerce – Version 5.9.0
    PHP / MySQL – Version 7.4 / 5.6
    Theme used – Flatsome – Version 3.14.3

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Juan G. (woo-hc)

    (@judagutor)

    2 years, 5 months ago

    Hi @neptune974!

    The cause of this could be a conflict with your theme or with another plugin.

    To determine what could be causing the issue, please temporarily switch your theme back to Storefront, disable all plugins except WooCommerce and repeat the action that is creating the issue. If that solves it, then re-enable all plugins one-by-one, until you find the one causing the conflict.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    I hope this helps!

    MayKato

    (@maykato)

    2 years, 4 months ago

    Hi @neptune974

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)
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