Problem with design made before update to v.4….

  • Resolved leso1955

    (@leso1955)


    9 months, 3 weeks ago

    After updating YayMail to v.4.0.3, the original design is active in preview, but passive in email to customer after order. He/she is only receiving the native Woocommerce mail.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    9 months, 3 weeks ago

    Hi @leso1955 ,

    Thanks for coming.

    Please make sure the templates are activated, as explained here:
    https://docs.yaycommerce.com/yaymail/how-it-works/email-templates

    If the issue persist, please reach the technical team to get help:
    yaycommerce.com/support

    Regards.

    Plugin Support mialewp

    (@mialewp)

    9 months, 3 weeks ago

    Hi @leso1955,

    Greetings!

    Have you resolved the issue yet please? If you need help, please do not hesitate to contact us.

    Best regards,

    Mia

    Thread Starter leso1955

    (@leso1955)

    9 months, 3 weeks ago

    Hi, thanks for the quick help. All relevant templates are updated, so that wasn’t the problem. It turns out that it’s only the processing order template that’s causing the error. I’ve changed this template a bit and saved it, and hope that’s resolved it. I’ll test it and if it doesn’t work, I’ll contact technical support.

Viewing 3 replies - 1 through 3 (of 3 total)

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