Problem with Cyrillic

  • Resolved vivegroup

    (@vivegroup)


    2 years, 12 months ago

    Hello. Thank you for such a functional plugin.
    Please help me solve the problem with character encoding in system emails and pdf accounts. Cyrillic characters are displayed here as unreadable text or not displayed at all.
    Emails that I write to clients and email from WordPress come normally.
    I would be grateful for any help in fixing the encoding.

    Invoice
    Email

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • arifme85

    (@arifme85)

    2 years, 12 months ago

    Hello @vivegroup,

    Greetings from support section, hope you are doing great.

    You have shared the PDF from WPERP PDF generator, Can you please share the normal invoice(s) that is generates from WP ERP.

    I will be waiting for your response.

    Thank you

    Thread Starter vivegroup

    (@vivegroup)

    2 years, 12 months ago

    Arif_me, thanks for the answer!

    There are no encoding issues anywhere in the plugin. Invoices are generated in the right way.
    Invoice
    Accounting

    Problems are seen only when you create a PDF or send some email (including test in the SMTP settings section).

    Respectfully.

    arifme85

    (@arifme85)

    2 years, 11 months ago

    Hello @vivegroup ,

    Thank you for getting back,

    The issue you are having as because of special characteron the pdf generator. We have not found any issue in our core plugin. I am unable to detect your issue.

    However, to get further support you can contact directly to our support team. They will help you to resolve the issue.

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
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